Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Katie Hamilton

Dripping Springs,TX

Summary

Strategic leader in management field known for high productivity and efficient task completion. Possess specialized skills in operational strategy, team leadership, business development, and conflict resolution. Excel in communication, adaptability, and problem-solving to achieve organizational goals.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Marketing Director

Lavender Springs Assisted Living
Austin, TX
03.2016 - Current
  • Developed and implemented strategic marketing campaigns, including site promotions and engaging digital content.
  • Maintained up-to-date knowledge of industry trends and best practices.
  • Coordinated marketing events for showcasing product and service offerings.
  • Updated web pages and social media profiles with engaging and current content.
  • Developed and implemented comprehensive marketing strategies to increase brand awareness.

Director of Client Sucess

The Conversion Formula
Austin, TX
10.2023 - 02.2025
  • Guided clients on protocol and procedures, marketing strategies, overall function of communities, and effective billing practices for dozens of senior living communities across the United States.
  • Held regular one-on-one meetings with clients to review performance, priorities, and provide feedback.
  • Planned and delivered training sessions to improve community effectiveness and address areas of weakness.
  • Provided leadership, insight, and mentoring to newly hired employees and new clients to supply knowledge of various company programs.

Senior Living Consultant

Self Employed
Austin, TX
01.2023 - 01.2025
  • Analyzed data to identify areas where improvements could be made.
  • Increased repeat business using great customer service, problem-solving and conflict resolution skills.
  • Developed marketing plans and strategies to promote the sale of senior living services.
  • Achieved sales goals, increasing revenue for top accounts and expanding personal sales portfolio.
  • Conducted market research to identify potential clients and target markets for senior living services.

Executive Director

Lavender Springs Assisted Living
Austin, TX
03.2016 - 03.2022
  • Created and enforced appropriate staffing techniques to meet demands and manage costs.
  • Oversaw staff, hiring, education, schedule, HR needs, and time off.
  • Provided organizational leadership and collaborated with executive partners to establish long-term goals, strategies and company policies.
  • Maintained positive relationships with home health, hospice, hospitals, rehab hospitals, and other outlets to increase the visibility of the organization.
  • Oversaw day-to-day administrative tasks related to personnel files, payroll processing, policies, and procedures.
  • Oversaw care and care tasks to ensure a caring and efficient environment.
  • Oversaw activities and the activity schedule, ensuring a fun and enjoyable environment.

Patient Care Coordinator and Insurance Advisor

Lifetime Spines Chiropractic
Austin, TX
07.2015 - 07.2016
  • Collaborated with multidisciplinary teams in order to provide comprehensive patient centered care.
  • Developed treatment plans based on individualized assessment of each patient's needs.
  • Followed up with discharged patients after they left the facility to ensure they were receiving adequate post-care support.
  • Worked with insurance coverage to ensure patient coverage.

Administrative Assistant and Event Coordinator

BlueSky Abilities Home Health
Austin, TX
02.2013 - 07.2015
  • Managed database systems containing client contact information.
  • Billed to appropriate insurance companies for accurate coverage.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Scheduled appointments between clients and customers and internal staff members.
  • Facilitated communication between different departments within the organization.

Skills

  • Business development
  • Business planning
  • Business administration
  • Budget management
  • Communications management
  • Content creation
  • Conflict resolution
  • Key decision-making
  • Managing operations and efficiency
  • Marketing
  • Organizational skills
  • Project management
  • Positive attitude
  • Relationship building
  • Scheduling and coordinating
  • Staff management
  • Staff training
  • Team leadership
  • Team coaching and mentoring
  • Vendor management

Certification

  • Certified Assisted Living Manager

Timeline

Director of Client Sucess

The Conversion Formula
10.2023 - 02.2025

Senior Living Consultant

Self Employed
01.2023 - 01.2025

Marketing Director

Lavender Springs Assisted Living
03.2016 - Current

Executive Director

Lavender Springs Assisted Living
03.2016 - 03.2022

Patient Care Coordinator and Insurance Advisor

Lifetime Spines Chiropractic
07.2015 - 07.2016

Administrative Assistant and Event Coordinator

BlueSky Abilities Home Health
02.2013 - 07.2015

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Katie Hamilton