Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

KATIE HAMMER

Colorado Springs,CO

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Bookkeeper/Payroll Specialist

King Soopers Marketplace
06.2019 - 07.2023
  • Resolved payroll discrepancies quickly and successfully.
  • Provided customer service to employees regarding payroll inquiries and issues.
  • Verified and submitted timekeeping information for accurate and efficient payroll processing.
  • Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
  • Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
  • Maintained strict confidentiality of all payroll information and records.
  • Collaborated with human resources, accounting and other departments to confirm payroll accuracy.
  • Created new hire and termination documents for payroll.
  • Reviewed time records for 250 employees to verify accuracy of information.
  • Developed and implemented new payroll policies and procedures according to changing laws and regulations.
  • Audited timesheets and payroll records for accuracy.
  • Tracked employee vacation, sick and personal time.
  • Completed payroll accurately and timely to meet employee expectations.
  • Performed data entry tasks and maintained accurate records of employee payroll information.
  • Reconciled payroll discrepancies and responded to inquiries from employees.
  • Processed timecards and payroll data for team of employees.
  • Responded to employee questions and requests for information in timely and knowledgeable fashion.
  • Generated reports to track employee time and attendance.
  • Maintained confidentiality of employee records and payroll information.
  • Reviewed personnel records to determine names, rates of pay, occupations of new hires and changes in wage rates.
  • Coordinated resolution of payroll discrepancies.
  • Assisted with recruitment and onboarding of new employees.
  • Assisted management in developing and tracking payroll budgets.
  • Confirmed compliance with all applicable federal, state and local payroll laws and regulations.

Certified Nursing Assistant

Team Select Home Health Care
10.2021 - 01.2022
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Documented patient information and care activities in electronic health record.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Responded to patient requests for supplies and personal comfort items such as extra blankets.
  • Helped patients complete range of motion exercises to prevent loss of function during care.
  • Upheld infection control and prevention policies across different patient-facing areas.
  • Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
  • Followed directions of licensed nurses to administer medications and treatments.

Customer Service Manager

King Soopers
06.2007 - 07.2019
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Collaborated with upper management to improve customer service processes and support structures company-wide.
  • Followed through with client requests to resolve problems.
  • Kept accurate records to document customer service actions and discussions.
  • Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
  • Researched and corrected customer concerns to promote company loyalty.
  • Controlled resources and utilized assets to achieve qualitative and quantitative targets.
  • Generated customer satisfaction surveys to analyze results into action plans.

Hiring and Recruiting Manager

King Soopers
02.2016 - 06.2017
  • Worked with recruiting teams and human resources representatives to accomplish hiring objectives.
  • Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
  • Met with managers to discuss vacancies, applicant qualifications and characteristics of top candidates.
  • Achieved staffing objectives through strategic and tactical planning, program management expertise and knowledge of effective recruitment, interviewing and training procedures.
  • Collaborated with internal teams to continuously improve recruitment processes and execute as efficiently as possible.
  • Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
  • Coordinated technical training and personal development classes for staff members.
  • Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
  • Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
  • Identified and implemented appropriate strategies to increase employee satisfaction and retention.
  • Created and implemented forward-thinking initiatives to improve employee engagement.
  • Recruited top talent to maximize profitability.
  • Fostered positive work environment through comprehensive employee relations program.
  • Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
  • Distributed employee engagement surveys to identify areas of improvement.
  • Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
  • Reduced process gaps while supervising employees to achieve optimal productivity.

Education

Bachelor of Science - Health Administration

University of Phoenix
Online
05.2010

Skills

  • Payroll Review
  • Telephone Etiquette
  • Excellent Writing Skills
  • Spreadsheet Creation
  • Microsoft Office
  • Balance Accounts
  • Meeting Deadlines
  • Employee File Maintenance
  • Policy Adherence
  • Collaborative Team Member
  • Accounting
  • Record Requests
  • Reading Comprehension
  • Kronos Workforce Payroll
  • Payroll Processing
  • Time Management
  • Issue Resolution
  • Customer Relations
  • Organizational Policies
  • New Hire Training
  • Information Confidentiality
  • Staff Management
  • Conflict Management
  • Interdepartmental Collaboration
  • Retail Platforms
  • Health and Safety Regulations
  • Public Health
  • Cash Handling
  • MS Office Expertise
  • Personnel Training and Development
  • Training Programs
  • Verbal and Written Communication
  • Conflict Resolution Techniques
  • Client Relations and Retention
  • Human Resource Management
  • Greet Guests
  • Staff Training
  • Customer Service

Certification

  • Certified Nursing Assistant License

Timeline

Certified Nursing Assistant

Team Select Home Health Care
10.2021 - 01.2022

Bookkeeper/Payroll Specialist

King Soopers Marketplace
06.2019 - 07.2023

Hiring and Recruiting Manager

King Soopers
02.2016 - 06.2017

Customer Service Manager

King Soopers
06.2007 - 07.2019

Bachelor of Science - Health Administration

University of Phoenix

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