Katie Hammett

• Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
• Help resolve high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
• Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
• Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
• Facilitated smooth handovers between shifts by creating comprehensive documentation of completed tasks and pending items for follow-up action.
• Worked assigned referrals in a timely manner to meet end of day deadline.
• Performed data entry into computer systems for tracking purposes.

1

• Greeted patients and visitors in a professional and friendly manner.
• Scheduled patient appointments, answered incoming calls, and assisted with inquiries.
• Collected payments from patients for services rendered.
• Verified insurance coverage for each patient visit.
• Prepared patient charts prior to each appointment.
• Performed basic clerical duties such as filing documents, entering data into the computer system, photocopying forms and documents.
• Ensured that all required paperwork was completed accurately prior to submitting it for processing.
• Processed referrals for specialist visits or diagnostic tests.

• Provided daily supervision and guidance to teller staff, ensuring compliance with bank policies and procedures.
• Monitored cash levels in all drawers; balanced cash drawers at the end of each shift.
• Resolved customer complaints promptly and efficiently while maintaining high levels of customer service.
• Maintained accurate records of transactions processed by each teller throughout the day.
• Reviewed suspicious activity reports from tellers; reported any violations to management immediately.
• Investigated discrepancies between actual cash counts and computer-generated totals.
• Managed and balanced cash vault, audits and general ledger accounts.
• Supplied tellers with coin and currency.

• Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
• Verified customers' identification to ensure compliance with laws and regulations.
• Balanced cash drawers on a daily basis.
• Provided exceptional customer service while accurately processing routine transactions.
• Performed daily reconciliation of teller drawer within established limits.
• Handled large volumes of currency quickly and accurately with minimal errors.
• Counted drawers and reconciled remaining cash to accost for deposits and dispersals.