Katie Harba

• Lead auditor of real estate contracts for over 2300 agents to prevent violations in a state or company audit.
• Record keeping of non compliant agents, logging agent issues and building out disciplinary procedures.
• Proficient in Skyslope Transaction Management system with almost 6 years experience.
• Host/ Teach state meetings every week regarding real estate contracts and forms to educate agents on state laws, regulations and codes.
• Transaction management and contract correcting to comply with state laws and company policies.
• Constant communication with title companies, agents and lenders to eliminate risk of non compliant files and/or transactions.
• Provided assistance in every day tasks to state Managing Brokers.
• Problem solve for agents in need of broker assistance in complex transactions.
• Audit internal transactions with eXp’s referral partners to ensure compliance and payments are complete.
• 1 on 1 meetings with agents to provide guidance on success as an agent by adhering to standards and policies required by the state and brokerage.
• Assisted Managing Brokers in creation of the states Policy and Procedures Manual.
• Implemented new systems in the compliance department to effectively manage our large number of agents/files to ensure due diligence is done regarding transaction documents required by the state.

• MLS management and updating.

• Complied with contracting and procurement laws and internal policies and procedures.
• Monitored and assessed compliance risks associated with operational processes and procedures.
• Maintained up-to-date knowledge of applicable laws and regulations.
• Assisted with development of compliance objectives and strategies.
• Kept informed regarding pending industry changes, trends or best practices.

• Trained in SkySlope.

• Taught weekly classes how to operate Skyslope to agents.

• Managed all transactions from beginning to end for over 55 agents.

• Reviewed documents for compliance and legality and approved schedule for closings.

• Created files, reviewed and processed transactions.

• Scheduled showings via showingtime.

• Managed Contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations.
• Provided customer service using communication skills and empathy.
• Remained in contact with all parties in the transaction including lender and title.
• Represented buyers and sellers.
• Accompanied all private inspections with buyers.
• Remained up to date with city building codes.
• Problem solved to keep deals in tact.
• Wrote contracts to outline sales and purchases of properties.
• Resolved client concerns related to home purchases to maintain high satisfaction ratings.