Katie Hargrave
Pasadena,CA
Summary
Dynamic and compassionate professional with a proven track record at Pasadena Humane Society, excelling in volunteer coordination and customer service. Leveraged strong decision-making and team leadership skills to enhance animal welfare and customer satisfaction. Demonstrated expertise in fundraising and conflict resolution, significantly improving program efficiency and community engagement.
Overview
3
3
years of professional experience
Work History
C.A.T Volunteer
Pasadena Humane Society
08.2022 - Current
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Cared for over [Number] animals by feeding and bathing, taking dogs for walks, cleaning litter boxes, and supervising playtime.
- Assisted with adoption process by providing information about animals to potential adopters.
- Provided excellent customer service to visitors, promptly answering questions to enhance satisfaction.
- Cleaned and sanitized cages and living areas to promote health and wellbeing.
- Monitored health of animals, reporting any issues to shelter staff for resolution.
- Collaborated with shelter staff to develop new initiatives to improve animals' quality of life.
General Assistant
Full Circle Thrift
04.2024 - 06.2024
- Sorted and distributed incoming mail and coordinated departmental package pickup and delivery.
- Transferred telephone calls to appropriate staff members to expedite customer service.
- Created letter templates in [Software] for correspondence and requests.
- Registered office visitors, issued temporary badges and directed to lobby waiting area.
- Greeted guests in with friendliness and professionalism.
- Helped customers with choosing appropriate cleaning cycles and techniques.
- Responded to customer requests for products, services, and company information.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Assistant
Unleashed by Petco
01.2022 - 04.2022
- Greeted guests in with friendliness and professionalism.
- Assisted manager in all aspects of business operations.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
Education
Fire Sciences
Pasadena City College
Pasadena, CASkills
- Fundraising
- Recordkeeping
- Volunteer coordination
- Team leadership
- Record preparation
- Decision-making
- Conflict resolution
- Coaching and mentoring
- Customer service
Timeline
General Assistant
Full Circle Thrift
04.2024 - 06.2024
C.A.T Volunteer
Pasadena Humane Society
08.2022 - Current
Assistant
Unleashed by Petco
01.2022 - 04.2022
Fire Sciences
Pasadena City College
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