Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic
Katie Harman

Katie Harman

Nampa,ID

Summary

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Looking for opportunities to utilize skills I have gained over the years.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Office Administrator

Sawtooth Concepts
Meridian, ID
05.2022 - Current
  • Gathering project financial reporting to assist with invoicing projects out
  • Maintained customer confidence and protected operations by keeping information confidential.
  • Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
  • Explained company personnel policies, benefits and procedures to employees or job applicants.
  • Replenished office supplies, placing new orders for restocking to maintain inventory.
  • Checked figures, postings and documents for correct entry, mathematical accuracy, and proper codes.
  • Organized and maintained filing systems, including electronic databases and records.

Administrative Assistant II

Cox Communications
Phoenix, AZ
08.2018 - 03.2022
  • Actively supported VP, Directors, Managers, Supervisors, and frontline employees in office and remotely
  • Enhance the employee experience in planning engaging department functions such as birthdays, Customer Experience Week, Top Team celebrations, holiday celebrations, and ongoing virtual fun activities.
  • Directed customer communication to appropriate department personnel.
  • Composed, edited and typed complex memos and reports with job-related software.
  • Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
  • Coordinated travel arrangements and completed expense reports for travel reimbursement.
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.

Account Services Onboarding Specialist

Cox Communications
Phoenix, AZ
04.2017 - 08.2018
  • Motivated and inspired employees to achieve goals and meet business objectives.
  • Developed and implemented onboarding plans for new hires.
  • Reviewed feedback from previous cohorts of newly hired personnel to identify best practices for future recruiting efforts.
  • Oversaw necessary onboarding activities, addressing questions to speed up process.
  • Planned and presented training and mentoring to new team members.
  • Created a system for tracking performance metrics during onboarding process.
  • Fostered collaborative culture when offering engaging training and cross training.

Account Services Representative

Cox Communications
Phoenix, AZ
02.2016 - 04.2017
  • Promoted available products and services to customers during service, account management and order calls.
  • Researched account discrepancies using internal databases, external resources, and investigative techniques.
  • Collected deposits or payments and arranged for billing.
  • Provided excellent customer service to clients by responding to inquiries and resolving complaints in a timely manner.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Assisted with the development of training materials related to account servicing functions.

Education

High school diploma -

Post Falls High School

Skills

  • Exceptional Organizational Skills
  • Active Listener
  • Innovative Problem-Solving Skills
  • Enhance Employee Experience with Enthusiastic Creative Thinking
  • Proficient in Microsoft Office Suite
  • Expense Reporting
  • Meeting Coordination

Accomplishments

  • Enhanced the employee experience through planning and executing several cross-department functions/meetings for over 300 team members, while staying within minimal budget and meeting leadership expectations. Includes successfully partnering with peers and leaders to create inclusive and engaging annual national Customer Experience weeks.
  • Facilitated the review and improvement of department goals through the creation of several reports tracking daily and monthly behaviors and metrics.
  • Enhanced the customer experience through resource and training facilitation during the Cox Phoenix Care COE (Center of Excellence) in RIM (Research In Motion) project.
  • Actively supported local communities as a member of the Cox Charities grant committee and campaign member for Phoenix Care COE (Center of Excellence).

Certification

  • Idaho Notary Public expires 6/23/2028

Timeline

Office Administrator

Sawtooth Concepts
05.2022 - Current

Administrative Assistant II

Cox Communications
08.2018 - 03.2022

Account Services Onboarding Specialist

Cox Communications
04.2017 - 08.2018

Account Services Representative

Cox Communications
02.2016 - 04.2017

High school diploma -

Post Falls High School

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Katie Harman