Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Katie Harrington

Lansing,MI

Summary

 

Motivated banking professional possessing a strong commitment to quality customer service coupled with superb communication skills. Builds customer loyalty by effectively resolving problems and quickly processing transactions.

Overview

43
43
years of professional experience
1
1
Certification

Work History

Banker/Small Business Specialist/Manager on Duty

Chase Bank
Lansing, MI
01.2015 - Current
  • Developed customized solutions of deposit, lending and other products for small business customers.
  • Developed tailored solutions to meet individual banking needs.
  • Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products and services.
  • Trained and mentored junior banking staff to maximize performance, efficiency and compliance.
  • Balanced teller drawers and ATM cash.
  • Helped clients protect assets through variety of strategies.
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
  • Encouraged employee development and promoted management staff from within.
  • Opened, closed and updated accounts for customers.
  • Represented bank at community events to establish strong ties and promote business.
  • Oversaw total portfolio worth $2,447,794.39

Lead Teller Operations Specialist

JP Morgan Chase
Lansing, MI
10.2014 - 12.2015
  • Continued education on current banking products and services through FSD, Company Home Page, Contact Manager, and Customer Assist.
  • Organized, stocked and maintained teller window area.
  • Processed quarterly Cash Box, Vault and ATM audits with zero error rate.
  • Pulled daily branch Cash manager, Dashboard, and Scheduling reports.
  • Completed Internal Controls Self Check list Monthly.
  • Executed wire transfers, stop payments and account transfers.
  • Maintained friendly and professional customer interactions.
  • Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities
  • Identified sales opportunities and referred customers to branch partners in financial services
  • Mentored new Lead Operation Specialists.

Lead Teller

JP Morgan Chase
Lansing, MI
12.2013 - 10.2014
  • Maintaining 100% KYC! Processed sales referrals and promoted bank services and products, resulting in 90% branch sales increase.
  • Processed cash withdrawals.
  • Adhered to JP Morgan Chase security and audit procedures.
  • Examined checks for identification and endorsement.
  • Supplied tellers with coin and currency as needed.
  • Maintained confidentiality of bank records and client information.
  • Received district branch recognition award for outstanding customer service.
  • Delivered prompt, accurate and excellent customer service.
  • Increased and maintained customer satisfaction.

Regional Sales Coordinator/Manager

Frederick's of Hollywood
Hollywood, CA
07.2004 - 05.2012
  • Recruited, interviewed and trained associates to staff five new stores throughout Los Angeles and Orange County areas.
  • Consistently exceeded District KPI factors through creative motivating sales contests and sales training.
  • Coordinated PR events for company's Flagship Store and Grand Store Opening Events .
  • Selected to be company's spokesperson for new product customer service videos and local TV fashion promotion segments.
  • Streamlined and executed 7 week selling and developmental program to West Coast Market Managers, Store Managers and their sales teams.
  • Traveled to every store to roll out new program on one-on-one personal level.
  • New sales program was strongly based on personal selling techniques.
  • Effectively advised, mentored and motivated all Store Teams.
  • Produced immediate positive sales results daily that resulted in stores achieving monthly sales goals and positive comp sales.
  • Monitored daily sales results and key performance indicators daily.
  • Provided follow up coaching tools to maintain new selling techniques.

Store Manager

Frederick's of Hollywood
Hollywood, CA
05.2004 - 01.2012
  • Please see accomplishments above.

Assistant Sales Manager

Frederick's of Hollywood
Fort Worth, TX
07.2004 - 12.2005
  • I was immediately promoted to a Co-Manager and re-located to San Antonio.
  • After 3 months, the company was delighted with my sales results and re-located me to Los Angeles, CA.
  • Please review my accomplishments provided above.
  • They are my achievements as a Store Manager for the past 8 years.

Sales Associate Specialist

Victoria's Secret & PINK
Fort Worth, TX
01.2003 - 04.2004
  • Helped customers complete purchases, locate items and join reward programs.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Stocked merchandise, clearly labeling items and arranging according to size or color.
  • Folded and arranged merchandise in attractive displays to drive sales.
  • Greeted customers and helped with product questions, selections and purchases.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Increased sales and customer satisfaction through personalized servicing.
  • Informed customers of current store promotions to encourage additional sales purchases.
  • Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
  • Worked with loss prevention in monitoring shopper behavior.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.

Box Office Representative

Granbury Opera House
Granbury, TX
02.2002 - 01.2003
  • Provided customer service by selling tickets and merchandise, answering questions and distributing programs.
  • Greeted customers with smile and provided friendly, knowledgeable service.
  • Directed ticket holders to seats and facility locations.
  • Sold admission, processed payments and issued tickets.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Printed tickets, checking accuracy of date, time and seat numbers before giving to customers.
  • Assisted customers in choosing seats, guiding and recommending options via seating map.

ACTOR/CHOREOGRAPHER/DANCE CAPTAIN/STAGE MANAGER

Granbury Opera House
Granbury, TX
05.2000 - 01.2003
  • Learned scripts to understand characters' relationships and develop role interpretations.
  • Studied and rehearsed roles from scripts to interpret and memorize lines and cues.
  • Performed humorous and serious interpretations of emotional actions and situations, using body movements and gestures.
  • Studied scripts to successfully portray characters in dramas and comedies.
  • Captured audience by channeling and exhibiting emotions, resulting in audience laughter, crying, excitement, shock and fear.
  • Sang and danced with creative ensembles and troupes for dramatic and comedic performances.
  • Performed alongside various well-known actors and actresses.
  • Met with production director to discuss poses, movements and persona to portray.
  • Implemented special songs, dance routines and musical numbers to diversify performances.
  • Committed to diligent rehearsal of lines both with partner and groups to optimize deliveries.
  • Attended various auditions with 100% success rate.
  • Mentored new and aspiring actors by sharing tips and tricks related to networking, auditions and landing parts.
  • Collaborated with directors, producers, writing staff and performance teams to determine optimal performance strategies and perfect approaches.
  • Conducted interviews with media professionals, bloggers and online personalities to promote performances.
  • Supported production needs by setting up and breaking down stages, moving props and distributing supplies.

Manager

UTOPIA TANNING
MARQUETTE, MI
01.1998 - 05.2000
  • Developed and maintained relationships with customers and suppliers through account development.
  • Kept detailed records of daily progress to identify and correct areas needing improvement.
  • Accomplished multiple tasks within established timeframes.
  • Cross-trained existing employees to maximize team agility and performance.
  • Delivered feedback to decision-makers regarding employee performance and training needs.
  • Wrote and performed radio commercials locally.

Server

Casa Calabria
Marquette, MI
01.1997 - 10.1997
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Noted special patron requests and followed up with kitchen to confirm delivery.
  • Supervised restocking of salad bar and buffet for lunch and dinner service.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.

SERVER/HOSTESS

Red Lobster Restaurant
Marquette, MI
01.1996 - 12.1999
  • Cultivated warm relationships with regular customers.
  • Increased sales significantly by upselling higher-end products to customers.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Collected orders and relayed them to bartenders quickly and accurately.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Checked guests' identification before serving alcoholic beverages.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Asked customers for feedback, solved problems and filled drinks throughout meal.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Collected pieces of flare for outstanding performance.

Perioperative Assistant

Sparrow Hospital
Lansing, MI
09.1990 - 01.1993
  • Applied antiseptics and sterile dressings to cover surgical locations and boost healing.
  • Quickly responded to emergency situations during procedures with life-saving aid.
  • Arranged supplies and instrumentation to meet needs of individual surgeons and enhance team efficiency.
  • Kept views unobstructed by retracting, sponging and suctioning surgical sites.
  • Verified identity of patient or operative site.
  • Resolved problems, improved operations and provided exceptional service.
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.
  • Developed and maintained courteous and effective working relationships.
  • Monitored patients in the recovery room.

Talent Acquisition Associate/Model/Actor

C.L.A.S.S. Talent Agency
Haslett, MI
05.1987 - 09.1989
  • Created and drove talent acquisition and job placement strategies to attract diverse candidates.
  • Modeling Instructor for Adam's Modeling and Finishing School associated with C.L.A.S.S. agency.
  • Commercial Acting Instructor.
  • Booked talent for local television and radio commercials as well as local print ads and bridal fashion shows.

Education

Some College (No Degree) - Theatre Arts/Music/Public Relations

Northern Michigan University
Marquette, MI

Some College (No Degree) - Nursing/Music/Theatre

Lansing Community College
Lansing, MI

Skills

  • Cash handling expertise
  • Savvy relationship-builder
  • Positive
  • Cheerful
  • People-oriented
  • ATM Custodian
  • Vault Custodian
  • Compliance, banking laws and regulations
  • Detail-oriented
  • Excellent time management skills
  • Self-sufficient
  • Goal-oriented

Certification

Commissioned Notary Public

Timeline

Banker/Small Business Specialist/Manager on Duty

Chase Bank
01.2015 - Current

Lead Teller Operations Specialist

JP Morgan Chase
10.2014 - 12.2015

Lead Teller

JP Morgan Chase
12.2013 - 10.2014

Regional Sales Coordinator/Manager

Frederick's of Hollywood
07.2004 - 05.2012

Assistant Sales Manager

Frederick's of Hollywood
07.2004 - 12.2005

Store Manager

Frederick's of Hollywood
05.2004 - 01.2012

Sales Associate Specialist

Victoria's Secret & PINK
01.2003 - 04.2004

Box Office Representative

Granbury Opera House
02.2002 - 01.2003

ACTOR/CHOREOGRAPHER/DANCE CAPTAIN/STAGE MANAGER

Granbury Opera House
05.2000 - 01.2003

Manager

UTOPIA TANNING
01.1998 - 05.2000

Server

Casa Calabria
01.1997 - 10.1997

SERVER/HOSTESS

Red Lobster Restaurant
01.1996 - 12.1999

Perioperative Assistant

Sparrow Hospital
09.1990 - 01.1993

Talent Acquisition Associate/Model/Actor

C.L.A.S.S. Talent Agency
05.1987 - 09.1989

Some College (No Degree) - Theatre Arts/Music/Public Relations

Northern Michigan University

Some College (No Degree) - Nursing/Music/Theatre

Lansing Community College

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Katie Harrington