Summary
Overview
Work History
Skills
Timeline
Generic

Katie Hasbrouck

Kelso,WA

Summary

High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.

Overview

14
14
years of professional experience

Work History

Store Manager

Cutright Supply
08.2023 - Current
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Streamlined purchasing processes, negotiating with vendors for better prices and payment terms.
  • Interacted well with customers to build connections and nurture relationships.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.

Shift Manager

Starbucks
09.2021 - 06.2023
  • Provided ongoing coaching to team members in order to drive continuous improvement in their performance levels consistently over time.
  • Coordinated merchandising, promoted new products and increased brand awareness.
  • Tracked receipts, employee hours, and inventory movements.
  • Actively listened to customers, handled concerns quickly and effectively.
  • Defined clear targets and objectives and communicated to other team members.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.

Store Manager

Lexington Hardware & Feed
02.2019 - 07.2020
  • Oversaw, trained and encouraged employees, promoting culture of efficiency and performance.
  • Created work schedules according to sales volume and number of employees.
  • Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
  • Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency.
  • Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
  • Managed all aspects of store operations, including organization, maintenance and purchasing functions.

Service Manager

Lowe's Home Improvement
05.2014 - 02.2019
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Completed special projects by using effective decision making, critical thinking and time management skills.
  • Spearheaded customer satisfaction survey and analyzed results to make action plans.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Completed documentation and logs each day and generated weekly reports detailing activities to submit to Store Manager.
  • Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
  • Exceeded team goals and collaborated with staff members
    to implement customer service initiatives.

Garden Center Manager

Walmart
01.2010 - 05.2014
  • Developed and nurtured lasting relationships with clients through dedicated assistance and issue resolution.
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
  • Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
  • Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.

Skills

  • Relationship building and management
  • Marketing and Promotions
  • Employee Development
  • Resourceful nature
  • Team motivation
  • Strong multi-tasking
  • Teamwork and Collaboration
  • Staff training/development
  • Inventory Management
  • Purchasing and planning
  • Merchandise Strategizing
  • Customer Relations

Timeline

Store Manager

Cutright Supply
08.2023 - Current

Shift Manager

Starbucks
09.2021 - 06.2023

Store Manager

Lexington Hardware & Feed
02.2019 - 07.2020

Service Manager

Lowe's Home Improvement
05.2014 - 02.2019

Garden Center Manager

Walmart
01.2010 - 05.2014

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Katie Hasbrouck