Katie Hasselbrack
Owings,MD
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Overview
5
5
years of professional experience
Work History
Barn Hand
Great Escape Stables
11.2023 - Current
- Consistently met deadlines for daily chores and special projects, contributing to the smooth operation of the barn.
- Supported optimal animal health by maintaining clean stalls, bedding materials, and outdoor enclosures.
- Optimized animal welfare through compassionate handling techniques while moving or restraining them when necessary.
- Facilitated smooth operations by assisting with the daily feeding and watering of animals.
- Contributed to a safe working environment by promptly reporting any safety hazards or concerns to management.
- Maintained a professional demeanor at all times, representing the farm positively both internally and externally.
- Observed animals and notified supervisor of signs of illness.
Shop Helper
Persimmon Point Marine
04.2022 - Current
- Supported team members in achieving project goals through effective communication and collaboration.
- Promoted a positive workplace culture by fostering open communication among team members and actively participating in group activities.
- Adhered to company policies for quality control, ensuring all finished products met established standards before delivery to clients.
- Enhanced operational efficiency by conducting routine maintenance checks on machinery and promptly reporting malfunctions for repair or replacement.
- Demonstrated adaptability in performing various tasks as assigned by supervisors to meet fluctuating workload demands during peak seasons or staff shortages.
- Achieved smooth transitions between shifts with thorough documentation of completed tasks and ongoing projects in daily logbooks.
- Provided excellent customer service, answering inquiries and directing customers to appropriate personnel.
- Played an integral role in inventory management initiatives such as stocktaking, ordering new supplies when necessary, or organizing existing stock for easy access during daily operations.
- Increased productivity with proficient use of hand tools, power tools, and various equipment within the shop setting.
- Ensured a high standard of cleanliness within the shop by regularly sweeping, mopping, dusting, and disposing of debris as necessary.
- Reduced waste and improved inventory management through diligent tracking of materials and supplies.
- Increased shop efficiency by maintaining a clean and organized workspace.
- Completed daily tasks accurately and on-time to support shop needs.
- Operated variety of power tools and hand tools.
Dock Master
Carefree Boat Club
09.2019 - Current
- Maintained strong relationships with customers through attentive service and prompt resolution of issues.
- Improved employee performance [Number]% through coaching and feedback.
- Coordinated emergency response efforts effectively, minimizing damage and ensuring guest safety during adverse weather events.
- Ensured timely repairs for enhanced customer satisfaction by closely monitoring dock maintenance needs.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Promoted a positive work environment by addressing employee concerns promptly and fostering teamwork.
- Pitched in to assist in other dock-related tasks to complete work on time and running smoothly.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Provided excellent customer service, answering inquiries and directing customers to appropriate personnel.
- Greeted customers entering the dock and offered assistance with requirements.
- Remained calm and composed in tense situations involving angry or upset customers.
- Provided exceptional customer service, addressing patient inquiries promptly and professionally.
- Provided excellent customer service, resolving complaints promptly and professionally.
- Developed strong working relationships with clients, providing exceptional customer service.
- Maintained exceptional customer service standards throughout every shift.
- Delivered world-class customer service to internal and external customers.
- Provided exceptional customer service by addressing client inquiries promptly.
Education
Bachelor of Science - Criminal Justice
University of Maryland Global Campus
Arnold, MD02.2025
Associate of Applied Science - Forensic Science
Anne Arundel Community College
Arnold, MD2022
High School Diploma -
Archbishop Spalding High School
Severn, MD2018
Skills
- Verbal and written communication
- Complex Problem-Solving
- Time Management
- Team Leadership
- Reliable Customer Service
- Customer Service and Communication Skills
- Strong customer service
- Customer service and assistance
- Fast Learner
- Team Collaboration
- Basic Mathematics
Timeline
Barn Hand
Great Escape Stables
11.2023 - Current
Shop Helper
Persimmon Point Marine
04.2022 - Current
Dock Master
Carefree Boat Club
09.2019 - Current
Bachelor of Science - Criminal Justice
University of Maryland Global Campus
Associate of Applied Science - Forensic Science
Anne Arundel Community College
High School Diploma -
Archbishop Spalding High School