Katie Hauge
Port Orchard
Summary
Dynamic and dedicated professional with extensive experience at Burger King, excelling in customer satisfaction and conflict resolution. Proven ability to enhance productivity through effective multitasking and inventory management. Recognized for delivering high-quality service while maintaining a clean and safe environment, showcasing strong teamwork and communication skills.
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
8
8
years of professional experience
Work History
Customer Service Associate
Walgreens
07.2023 - 08.2025
- Assisted customers with inquiries, ensuring accurate and timely responses.
- Processed transactions efficiently using point-of-sale systems.
- Provided product recommendations to enhance customer satisfaction.
- Resolved customer complaints effectively, maintaining positive relationships.
- Collaborated with team members to optimize workflow and service delivery.
- Trained new associates on customer service protocols and procedures.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Crew Member Cook
Burger King
08.2022 - 05.2023
- Delivered instructions clearly and respectfully to avoid errors due to miscommunication.
- Provided excellent customer service by taking orders, answering questions and responding to customer complaints.
- Worked in fast-paced environment with sense of urgency to serve guests quickly.
- Used kitchen equipment safely and reduced risk of injuries and burns.
- Reduced customer waiting by batch cooking popular items during rush times.
- Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
- Took orders, prepared meals, and collected payments.
- Worked well with teammates and accepted coaching from management team
Crew Member
Taco Bell
09.2021 - 04.2022
- Delivered instructions clearly and respectfully to avoid errors due to miscommunication.
- Provided excellent customer service by taking orders, answering questions and responding to customer complaints.
- Worked in fast-paced environment with sense of urgency to serve guests quickly.
- Used kitchen equipment safely and reduced risk of injuries and burns.
- Reduced customer waiting by batch cooking popular items during rush times.
- Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
- Took orders, prepared meals, and collected payments.
- Worked well with teammates and accepted coaching from management team
Crew Member
Wendy’s Restaurant
12.2017 - 03.2020
- Delivered instructions clearly and respectfully to avoid errors due to miscommunication.
- Provided excellent customer service by taking orders, answering questions and responding to customer complaints.
- Worked in fast-paced environment with sense of urgency to serve guests quickly.
- Used kitchen equipment safely and reduced risk of injuries and burns.
- Reduced customer waiting by batch cooking popular items during rush times.
- Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
- Took orders, prepared meals, and collected payments.
- Worked well with teammates and accepted coaching from management team
Education
Goodwill Customer Service Retail Program Certificate of Completion -
South Kitsap High School
2015
High School Diploma -
Discovery High School
Port Orchard09.2013
Skills
Total Customer Satisfaction - Conflict & Resolution / Response
Fast and Accurate Cashiering and Critical Thinking Skills in Drive Thru Operations - Cashiering & Customer Service
Inventory Management & Control - Accrete & Safety Packaging, Labeling & Dating following Store's Procedures
Effective Coordination & Multitasking Skills - with High Attention to Detail (in a Fast Paced Environment) Adaptability
Empathetic, Compassionate & Hardworking Team Player / Teammate - Coaching & Team building
Timeline
Customer Service Associate
Walgreens
07.2023 - 08.2025
Crew Member Cook
Burger King
08.2022 - 05.2023
Crew Member
Taco Bell
09.2021 - 04.2022
Crew Member
Wendy’s Restaurant
12.2017 - 03.2020
Goodwill Customer Service Retail Program Certificate of Completion -
South Kitsap High School
High School Diploma -
Discovery High School