Katie Hearsey
Pittsboro,NC
Summary
Experienced retail professional with a passion for people-development, servant leadership, and customer experience. Skilled at networking, training, and retaining top talent. Open to new experiences, continued growth development, and community engagement.
Overview
10
10
years of professional experience
Work History
Assistant Store Manager
Athleta
02.2023 - Current
- Promoted from Sales Associate to Assistant Store Manager in November 2023.
- Developed loyal customer base through personalized interactions, driving intentional traffic.
- Fostered positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Assisted Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
Customer Care Specialist
Kendra Scott
11.2022 - 08.2023
- Took ownership of customers issues to follow problems through to resolution.
- Used exceptional communication to connect with customers, assess needs and present solutions.
- Maintained consistently high personal metrics relating to customer satisfaction survey standards, SLA requirements, and minimum hourly ticket completion rates.
Store Manager
Kendra Scott
06.2019 - 11.2022
- Exceeded sales goals and accomplished business objectives by inspiring team collaboration and promoting target products.
- Managed store organization, maintenance, and purchasing functions.
- Recruited, trained, and retained top talent in store and district wide as Talent Acquisition Specialist.
Store Manager
Michael Kors
04.2016 - 06.2019
- Wrote efficient schedules to best protect sales floor, payroll, and customer experience
- Held team members accountable to all store policies and led passionately and ethically by example
- Maintained store profit and loss through budgeting supplies, payroll, and repair expenses
- Provided district wide tracking, updates, and constructive feedback for maximizing client appointments, as district client captain
Associate Store Manager
Madewell
09.2014 - 04.2016
- Promoted from Keyholder to Associate Store Manager in April 2015
- Provided excellent customer service, promoting brand loyalty and increasing customer satisfaction rates.
- Investigated market to identify seasonal trends and forecast consumer needs.
- Coached sales associates in product specifications, sales incentives, and selling techniques.
Education
Bachelor of Arts - Art History And French
University of North Carolina At Chapel Hill
Chapel Hill, NC05.2014
Skills
- People Management
- Client Experience
- Brand Representation
- Performance Feedback
- Training and Development
- POS Systems and Ordering Platforms
- Customer Service Excellence
Timeline
Assistant Store Manager
Athleta
02.2023 - Current
Customer Care Specialist
Kendra Scott
11.2022 - 08.2023
Store Manager
Kendra Scott
06.2019 - 11.2022
Store Manager
Michael Kors
04.2016 - 06.2019
Associate Store Manager
Madewell
09.2014 - 04.2016
Bachelor of Arts - Art History And French
University of North Carolina At Chapel Hill
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