Katie Hebert
Summary
A young professional looking to continue to grow by utilizing my professional managerial experience in order to demonstrate my ambition, problem solving skills, motivation, and communication skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Bartender
Coachman's Lodge
10.2023 - Current
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Responsible for maintaining stock, cutting, and storing of all fresh fruit and vegetable garnishes, juices and other perishables daily to insure product quality.
- Kept bar presentable
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Obtained cash bank and stocked service bar to prepare for operation.
- Greets guests in a courteous and friendly manner, promotes and documents orders for drinks. Mixes, garnishes and presents drinks ensuing standard ingredient recipes and practicing prudent portion control.
- Inputs orders into a register at the point of sale and creates a check for each guest and personnel guests, including those served by other beverage servers, to maintain accountability of all beverages served.
- Receives cash from guests, makes any change needed, verifies validity of charges, records charges, and insures vouchers are properly executed, in order to balance all moneys.
- Maintain a positive and professional attitude towards guests, co-workers and management
Bartender
Harrington Farm
10.2021 - 10.2023
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Crafted special drink and cocktail menu items for seasonal offerings.
Fine Dining Server
Alicante Restaurant
02.2023 - 09.2023
- Learned and utilized extensive bar and wine knowledge to enhance guest dining experiences.
- Suggested wine pairings to go with specific menu items.
- Ran food from chefs to guest tables with dishes that required special serving techniques.
- Managed sections for smooth flow of guests and orders.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Brand Ambassador
EF Ultimate Break
10.2020 - 05.2023
- Creation of social media promotion of EF Ultimate Break trips on all social media platforms to engage anyone 18-35 to participate in group travel experience
- Communicated product information with confidence and educated consumers about company.
- Conducted consumer surveys and analyzed purchasing trends.
- Participated in the 1st ever Ambassador's only trip to Costa Rica in August 2021 and was selected out of 400 Ambassadors to participate in the tour
- Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
Server
Mercantile Restaurant
02.2022 - 03.2023
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with the kitchen and bar staff for prompt and correct delivery of orders
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Memorizing the menu and recommend appetizers, meals and drinks from restaurant wine stock
- Delivering a memorable dining experience by resolving all customer issues promptly
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Private Swim Instructor
Freelance
05.2021 - 09.2021
- Traveled to personal pools to provide water safety lessons for children and adults of all skill levels and abilities
- Taught students pool and water safety guidelines.
- Taught daily swim instruction to students varying in ages and skill levels.
- Organized and arranged daily swim lessons based on client availability
- Provided positive reinforcement and motivation to increase student confidence and performance.
Aquatics Director
Greendale YMCA
06.2012 - 06.2021
- Hiring, orientation, scheduling, education, performance evaluation, payroll, discipline of staff, teamwork exercises, and interdepartmental collaboration
- Supervised aquatic staff and administered performance evaluations to communicate expectations
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Trained and supervised staff to consistently meet performance goals and customer service standards.
- Created and maintained detailed reports of daily, weekly and monthly operations.
- Cultivated strong relationships with customers to build loyalty and repeat business.
- Developed partnerships with external vendors and suppliers to obtain quality products and services.
- Implemented and maintained safety standards and deployed first aid, CPR and other emergency management services.
- Oversight of aquatic programming: group and private swim lessons, “Safety Around Water” swim lessons, pool rentals, Exercise For All special needs aquatic programming, and member benefit aquatic classes
- Strong customer service—answering and processing incoming calls/emails, overall member satisfaction
- Maintenance of the efficient daily operations of the YMCA/staffing, workflow and productivity, lifeguard and water safety instructor processes, adherence to standards, and compliance to regulatory standards
- Oversight of inventory/supplies/equipment requirements
- Proficiency in G-Suite (Google Drive, Gmail, Docs, Sheets, etc.), Word, Excel, Outlook, SGA, as well as experience and training in computer applications and mobile application editing
- Maintain confidentiality of sensitive personal and financial resources
- Conducted in-service training, meetings and conferences to share ideas and plan aquatic programs.
- Active participation in fundraising campaigns
- Creation and implementation of fiscal year budget
Hostess/Take-Out Server
Outback Steakhouse
09.2015 - 09.2017
- Greet and acknowledge guests and seat patrons by escorting them to assigned table or communicate delays
- Present menus, create personal dining experience, answer questions, and offer information on menu items, beverages, and specials
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Interfaced with customers to assess food needs, recommended dishes, and upsold beverages, appetizers, and desserts; answered questions about menu items and recipe ingredients
- Accept and organize reservations and prioritize reservations to accommodate customers
- Accurately communicated patrons' orders to kitchen staff and entered orders into POS systems to facilitate billing
- Followed up with diners throughout service to ensure food was prepared to their satisfaction and address additional requests or needs.
Head Waterfront Lifeguard/Swim Instructor
Town Of Sutton
06.2011 - 09.2014
- Lead and organized daily swim lessons for children ages 3-13 of all abilities
- Observed swimmers to quickly detect signs of distress and dangerous animal activity.
- Patrolled beach to check on beach-goers and identify unauthorized activities such as alcohol use.
- Responded promptly to emergencies on beach and in water, administered first aid and CPR and coordinated hospital transportation.
- Actively participated in interviewing process for lifeguarding staff
- Implementation of staff scheduling
- Leader of staff team
Education
Associate of Science - Business Administration
Quinsigamond Community College
Worcester, MA06.2021
High School Diploma -
Worcester Academy
Worcester, MA2013
Skills
- Customer Service Expertise
- Complex Problem-Solving
- Engaging Personality
- Team Player Attitude
- Interpersonal Skills
- Adaptive
- Active Listening
- Attention to Detail
- Quality Assurance
- Honest and Dependable
- Team Training and Development
- Clear and Effective Communication
Certification
- Certified Mixologist
- TIPS/Serve Safe Certification
Timeline
Bartender
Coachman's Lodge
10.2023 - Current
Fine Dining Server
Alicante Restaurant
02.2023 - 09.2023
Server
Mercantile Restaurant
02.2022 - 03.2023
Bartender
Harrington Farm
10.2021 - 10.2023
Private Swim Instructor
Freelance
05.2021 - 09.2021
Brand Ambassador
EF Ultimate Break
10.2020 - 05.2023
Hostess/Take-Out Server
Outback Steakhouse
09.2015 - 09.2017
Aquatics Director
Greendale YMCA
06.2012 - 06.2021
Head Waterfront Lifeguard/Swim Instructor
Town Of Sutton
06.2011 - 09.2014
Associate of Science - Business Administration
Quinsigamond Community College
High School Diploma -
Worcester Academy
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