Katie Heffernan
East Grand Forks,MN
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines. Pursues every opportunity to support team members and proactively address issues.
Overview
7
7
years of professional experience
Work History
Barista
Wired Bean Coffee
12.2024 - 10.2025
- Prepared and served high-quality beverages, ensuring customer satisfaction and repeat business.
- Managed inventory levels, minimizing waste through effective stock rotation practices.
- Implemented efficient workflow processes to enhance overall team productivity during peak hours.
- Developed seasonal beverage offerings based on customer feedback and market trends.
- Maintained cleanliness and organization of workstations to comply with health and safety regulations.
- Fostered positive customer relationships through attentive service and personalized recommendations.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Paraprofessional
ISD 595
08.2022 - 10.2024
- Supported teachers in classroom management and instructional activities.
- Assisted in developing individualized education plans for students with special needs.
- Implemented behavior intervention strategies to promote positive student outcomes.
- Monitored student progress and provided feedback to enhance learning experiences.
- Trained new staff on best practices in supporting students with disabilities.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
Director
Summer Arts Stages
06.2021 - 08.2024
- Developed and implemented strategic initiatives to enhance program offerings and community engagement.
- Mentored staff on best practices in project management, fostering professional growth and team collaboration.
- Lead group of colleagues to successfully finish a small production in under a week.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
Preschool Teacher's Aide
Creative Kids Corner
03.2022 - 06.2022
- Assisted lead teacher in implementing age-appropriate lesson plans and activities.
- Supported classroom management by maintaining a positive and engaging learning environment.
- Monitored student progress and communicated observations to the lead teacher for curriculum adjustments.
- Organized classroom materials and resources to optimize daily operations and efficiency.
- Implemented safety protocols to ensure a secure environment for all children in the classroom.
- Monitored student progress through regular assessments, providing constructive feedback for growth and improvement.
Preschool Teacher's Aide
Great Expectations
09.2020 - 03.2022
- Implemented safety protocols and ensured compliance with health regulations within the classroom setting.
- Fostered a positive learning environment by maintaining classroom order and promoting student participation.
- Established open lines of communication with parents through regular updates on their child''s progress via conferences, phone calls, or written reports.
- Facilitated smooth transitions between activities by clearly communicating expectations and maintaining routines.
Life Gaurd
East Grand Forks Park and Rec
06.2020 - 08.2020
- Monitored pool activities to ensure safety and compliance with regulations.
- Administered first aid and responded promptly to emergencies.
- Educated patrons on swimming rules and safety procedures.
- Maintained cleanliness and orderliness of pool area and facilities.
- Monitored safety of guests in and around swimming pool.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Provided friendly customer service to guests and addressed concerns.
Softball Coach
East Grand Forks Parks and Rec
06.2019 - 07.2020
- Evaluated individual player performance to provide constructive feedback
- Fostered a positive team environment through effective communication
- Organized drills and exercises to improve team strategy and execution
- Implemented safety protocols during practices and competitions
- Developed strong relationships with players, fostering a supportive environment for personal growth and success.
- Boosted player motivation through positive reinforcement, constructive feedback, and individualized attention.
Retail Worker
T&T Outfitters
07.2019 - 06.2020
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Operated cash register efficiently, ensuring accurate transactions and customer satisfaction.
- Maintained store organization and cleanliness, promoting a welcoming environment for patrons.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Resolved customer complaints effectively, maintaining positive relationships and encouraging repeat business.
Slide Attendant
East Grand Forks Park and Rec
06.2018 - 08.2018
- Monitored slide area for safety compliance and ensured user adherence to rules.
- Assisted patrons in using slides safely, providing guidance as needed.
- Maintained cleanliness and orderliness of slide facilities during operational hours.
- Educated visitors on proper slide usage and park policies for optimal enjoyment.
- Played an active role in promoting a family-friendly atmosphere, interacting with guests of all ages and backgrounds in a friendly and professional manner.
Education
High School Diploma -
East Grand Forks Senior High
East Grand Forks, MNSkills
- Friendly and outgoing
- Time management
- Team player
- Active listener
- Adaptive and creative
- Order taking
Timeline
Barista
Wired Bean Coffee
12.2024 - 10.2025
Paraprofessional
ISD 595
08.2022 - 10.2024
Preschool Teacher's Aide
Creative Kids Corner
03.2022 - 06.2022
Director
Summer Arts Stages
06.2021 - 08.2024
Preschool Teacher's Aide
Great Expectations
09.2020 - 03.2022
Life Gaurd
East Grand Forks Park and Rec
06.2020 - 08.2020
Retail Worker
T&T Outfitters
07.2019 - 06.2020
Softball Coach
East Grand Forks Parks and Rec
06.2019 - 07.2020
Slide Attendant
East Grand Forks Park and Rec
06.2018 - 08.2018
High School Diploma -
East Grand Forks Senior High