Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Katie Heizer

Olathe,KS

Summary

Strong Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs in fast-paced settings. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

Overview

3
3
years of professional experience

Work History

Team Leader Manager

Chick-fil-A
07.2022 - Current
  • Accomplished multiple tasks within established timeframes.
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Delivered feedback to decision-makers regarding employee performance and training needs.
  • Evaluated report data to proactively adjust and enhance operations.
  • Improved operational planning and business frameworks to enhance resource utilization and reduce waste.

Receptionist

Optimal Health & Wellness
04.2022 - 07.2022
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Confirmed appointments, communicated with clients and updated client records.
  • Answered central telephone system and directed calls accordingly.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Resolved customer problems and complaints.
  • Responded to inquiries from callers seeking information.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Managed over 20 calls per day

Team Member

Chick-fil-A
12.2020 - 04.2022
  • Kept work areas clean, organized and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Operated register to process payments and collect cash payment for order totals.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Maintained productive, efficient approach to all tasks.
  • Sought out ways to go above and beyond job requirements.
  • Pursued learning opportunities to advance knowledge and take on leadership position.
  • Participated in cross-functional team-building activities.
  • Instructed junior team members on protocols and procedures of each station to maximize contributions.
  • Resolved issues quickly to maintain productivity goals.

Education

High School Diploma -

JC Cornerstone
Homeschool
05.2023

Skills

  • Administrative Support
  • Refund Processing
  • Managing Multiple Tasks
  • Conflict Resolution
  • Technical Support
  • Customer Service
  • Problem-Solving Ability
  • Team Development
  • Money Handling Abilities
  • Calm and Professional Under Pressure
  • Credit Card Payment Processing
  • Project Management Abilities

Languages

Italian
Native or Bilingual

Timeline

Team Leader Manager

Chick-fil-A
07.2022 - Current

Receptionist

Optimal Health & Wellness
04.2022 - 07.2022

Team Member

Chick-fil-A
12.2020 - 04.2022

High School Diploma -

JC Cornerstone

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Katie Heizer