KATIE HEMMER

As Senior Healthcare Consultant for the Member Communications Consulting team at Toppan Merrill I provide project and account management for client accounts. I manage product analysis and HTML development for highly visible, federally regulated Medicare and Medicaid member communications projects. In my tenure, I have:

• Improved client experience by implementing innovative dynamic publishing strategies and streamlining processes.
• Collaborated with stakeholders to develop strategic plans for error reduction and improved performance in healthcare communication. 50% error reduction. 100% reduction in errors leading to financial penalties.
• Streamlined workflow processes, resulting in increased productivity and reduced errors and operational costs. 10% profit margin increase.
• Designed targeted training programs to enhance staff competencies in critical areas of healthcare communications.
• Managed diverse portfolio of consulting engagements, consistently delivering high-quality results under tight deadlines.
• Created and implemented organizational policies and procedures.
• Developed and maintained electronic record management systems to analyze and process data.
• Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient communications.

Began at Solutia Consulting in 2019 as a Consultant and was promoted to Senior Consultant in 2020. Employed my skills in project, product, and SCRUM/Agile management, process improvement and business analysis to positively impact our client's bottomline. Consulting clients include:

Lifetime, Chanhassen, MN, Nov 2021 to March 2022

Senior Consultant for Salesforce Marketing Cloud

• Managed pipeline workflows between business partners, and marketing cloud developers
• Communicated and gathered requirements to ensure that Lifetime business values were consistently upheld
• Organized Jira workflows across multiple timezones to ensure that QA, UAT, E2E, B2B and deployment all meet deadlines.

Toppan Merrill, St. Paul, MN, Apr 2019 to Oct 2021

BA and Configuration Specialist for Member Communications Consulting

• Provided document analysis and HTML configuration development for highly visible, federally regulated projects.
• Managed projects to improve quality of Spanish communications.

Worked at the intersection of educational policy and student success. In my role, I initiated, defined, and managed projects to enhance and expand student record services.

• Provided ownership and technical expertise for Salesforce (CRM), vendor platforms, and internal projects.
• Developed team workflow models, reducing errors by 42% and improving response time by 36%.
• Created dynamic CRM templates, resulting in responses that are 26% faster and 15% more accurate.
• Assisted in development of academic policies, promoting consistency and alignment with institutional goals.
• Coordinated with other departments to facilitate cross-functional projects related to enrollment management and student success.
• Managed 5-10 employees dedicated to student success.
• Developed comprehensive training materials for new hires, ensuring seamless transition into Registrar Specialist role.

• Collaborated cross-functionally with engagement teams to build out analytical giving structures for the $750 million dollar Time to Rise campaign.
• Employed data analytics within Raiser's Edge software to track and update prospect capacity, increasing data integrity by 20%.
• Improved reporting accuracy by streamlining data collection and analysis processes. Increasing database accuracy by 45%.
• Developed comprehensive financial reports for senior management, driving informed decision making.
• Consistently met deadlines with well-organized work plans and efficient time management skills.
• Established strong working relationships with internal stakeholders, ensuring smooth communication and collaboration on projects.
• Maintained strict confidentiality of sensitive financial data, upholding company policies and ethical standards.

• Developed and deployed best practices for degree completion reporting and communications, resulting in methodology adoption by all 7 undergraduate colleges.
• Streamlined records management processes by implementing digital filing systems and reducing physical storage space. Converted 56,000+ records to digital database.
• Collaborated with cross-functional teams to develop comprehensive records retention policies, ensuring compliance with industry regulations.
• Enhanced security of sensitive information through implementation of strict access controls and data encryption methods.
• Developed training materials for staff on proper records management procedures, fostering a culture of accountability and best practices.