Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Work Availability
BEST Quarterly Award (2x)
Awards
Work Preference
BEST Quarterly Award (2x)
Generic

Katie Hendricks

Pevely,MO

Summary

Diligent professional with proven ability to manage high work loads while working remote, develop relationships with internal and external partners, effectively communicate and implement priorities and lead teams effectively. Successfully implemented process improvements that enhanced operational efficiency and team productivity. Demonstrated strong problem-solving and communication skills to drive team success.

Overview

14
14
years of professional experience

Work History

Global Mobility Supervisor - Global Total Rewards

McDonald's Corporation
12.2023 - 07.2025
  • Responsible for overall global assignee compensation accumulation process including preparation of balance sheets and hypothetical tax calculations for global population while ensuring accuracy of reporting in accordance with the Global Mobility Policies.
  • Liaise with external Tax Provider, McDonald's Equity, and global Payroll teams to ensure appropriate hypothetical tax withholding rates are determined, communicated, and implemented on salary, annual bonuses, long-term incentive payments, ad-hoc lump-sum payments, etc.
  • Managed the tax equalization tracking, reporting, and collection and reimbursement process by liaising with our external tax provider and communicating directly with assignees and Payroll.
  • Reviewed for accuracy and processed for payment all vendor invoices received.
  • Prepare, analyze and submit 4 monthly account reconciliations, and ensure costs are recharged accurately.
  • Prepared and submitted wire and special checks for international taxing authorities.
  • Advised global markets on payroll, hypothetical tax, and policy guidelines.
  • Presented and developed training sessions on the financial aspects of Global Mobility to the global markets and corporate finance contacts.
  • Developed recommendations around current tax, finance and accounting processes that create overall long-term efficiencies.
  • Leveraged technology and continuous improvement tools that align with Global Mobility Team’s vision and purpose.

Accounting & Reporting Specialist – Corporate Controller Group – Global Accounting and Reporting

McDonald's Corporation
08.2023 - 11.2023
  • Responsible for managing third-party royalty invoicing and receivables processes.
  • Managed the reconciliation of intercompany charges.
  • Responsible for clearing suspense accounts, updating annual catalogs, preparing quarterly Income Proof reports, and maintaining Access database updates.
  • Utilized technology and continuous improvement methods consistent with CCG’s team objectives.
  • Subject matter expert on topics related to the International Developmental Licensee segment (including invoicing tools, aging tools, control reports, error resolution, manual invoicing, credit memos, periodic reporting, and payment processing).
  • Subject matter expert for Intercompany segments (covering invoicing tools, FRC invoices, intercompany account reconciliations, translation worksheets, and monthly charge processing between corporate and markets).
  • Worked directly with global markets contacts and business unit finance leads to address escalated inquiries and implement solutions for market-related issues.
  • Lead and coached two Coordinators on these responsibilities, including interviewing and onboarding my successor.
  • Maintained process documentation, monitored the improvement implementation progress, and conducted ad hoc reporting and research.

Accounting Coordinator – Corporate Controller Group – Global Accounting/Reporting

McDonald's Corporation
09.2018 - 07.2023
  • Managed processing, training, and coaching related to third-party royalty invoicing, receivables, and intercompany charge and reconciliation processes.
  • Oversee process improvements in these areas to support operational efficiency.
  • Subject matter resource for International Developmental Licensee and Intercompany segments, including tasks such as invoicing tools, control reports, error resolution, reporting, and payment processing.
  • Worked with global contacts and finance teams to address inquiries, update procedures, manage payments, and respond to ad hoc requests.

Benefits Representative – Global Business Services

McDonald's Corporation
02.2014 - 09.2018
  • Handled benefits entry for qualified life events (e.g., coverage loss, marriage, birth) per regulations.
  • Managed tuition reimbursement processes for corporate and restaurant staff. I was instrumental in setting metrics and reviewing standards for the process.
  • Performed premium true-up calculations and payroll adjustments.
  • Maintained and purged confidential employee data.
  • Subject matter expert on all employee benefits processing using Lawson, Astute Case Manager, Alight software.
  • Effectively handled via phone call and email escalated inquiries related to disability, leaves of absence and onboarding/offboarding.
  • Collaborated with Global Business Services leadership on plan changes, updates, and ad hoc reports.

Employee Services Representative

McDonald's Corporation
01.2012 - 02.2014
  • Provided information to corporate and restaurant employees regarding payroll, benefits, PTO, and employee death claims.
  • Processes missed payments, vacation pay, direct deposit, and certain benefits transactions, routing them to the appropriate Global Business Services team.
  • Processed direct deposit reports and updated employee information as necessary.
  • Added, maintained, and removed confidential employee information.

Education

High School Diploma -

Mehlville Senior High School
St. Louis, MO
06-1993

Skills

  • Technical Proficiencies: Microsoft office, Google Applications, Oracle
  • Goal oriented
  • Customer service
  • Attention to detail
  • Complex Problem-solving
  • Analytical thinking

Accomplishments

  • Documented and effectively resolved employee questions and issues which led to a higher Net Promoter Score.
  • Achieved timely submission of Tax Equalization reports, Assignee compensation worksheets and international wire payments utilizing my time management and organizational skills.
  • Collaborated with various teams on the development of process improvement and documentation.

Timeline

Global Mobility Supervisor - Global Total Rewards

McDonald's Corporation
12.2023 - 07.2025

Accounting & Reporting Specialist – Corporate Controller Group – Global Accounting and Reporting

McDonald's Corporation
08.2023 - 11.2023

Accounting Coordinator – Corporate Controller Group – Global Accounting/Reporting

McDonald's Corporation
09.2018 - 07.2023

Benefits Representative – Global Business Services

McDonald's Corporation
02.2014 - 09.2018

Employee Services Representative

McDonald's Corporation
01.2012 - 02.2014

High School Diploma -

Mehlville Senior High School

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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BEST Quarterly Award (2x)

This award is for demonstrating at least one component of the BEST model for that quarter: Behavior (focus on actions, not assumptions), Effectiveness (understanding impact on others), Specific (clarity, transparency  and situational awareness) and Together (collaboration, ownership and partnership). 

Awards

Awards: BEST award 2020 (Q1 and Q3) Shining Light award 2021

Work Preference

Work Type

Full Time

Location Preference

On-SiteRemote

Important To Me

Work-life balanceCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionPaid time offTeam Building / Company Retreats401k match4-day work week

BEST Quarterly Award (2x)

This award is for demonstrating at least one component of the BEST model for that quarter: Behavior (focus on actions, not assumptions), Effectiveness (understanding impact on others), Specific (clarity, transparency  and situational awareness) and Together (collaboration, ownership and partnership). 

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