Katie Henslee
Collinsville,TX
Summary
Detail-oriented design and business development professional prepared to excel in a CADD role. Proven success in creating accurate and detailed design plans that contribute to project efficiency and quality. Known for strong teamwork and adaptability, with skills in AutoCAD, Revit, and SolidWorks. Adept at interpreting design specifications and ensuring compliance with industry standards and achieving high-quality results.
Overview
11
11
years of professional experience
Work History
Business Development Manager
Physician Partners of America
10.2022 - Current
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decision makers.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Performed client and market research and identified opportunities for account growth, account penetration and market expansion.
- Enhanced the company's profitability by identifying and eliminating inefficiencies in existing business processes and developing pipelines utilizing marketing and sales strategies.
- Mentored junior team members in effective sales techniques, fostering a high-performance culture within the organization.
- Consistently met or exceeded monthly quotas through diligent prospecting efforts.
- Worked closely with 6 of 8 of our specialists and managed marketing initiatives for them.
- Collaborated closely with marketing teams to develop targeted campaigns that generated high-quality leads for the sales pipeline.
- Established valuable partnerships with complementary businesses, creating mutually beneficial synergies that accelerated growth for both parties.
- Implemented CRM tools to better track sales opportunities and customer interactions. Kept meticulous client notes and updated account information in company databases.
- Expanded customer base by networking at industry events, leveraging social media platforms, and organizing community promotional events.
- Collaborated cross-functionally with upper management, regional and other teams nationally to maintain consistent message and experience, and to implement continuous improvements and exceed team goals.
Computer Aided Drafting & Design Student
Grayson College
08.2023 - 05.2025
- Followed school and classroom policies and regulations.
- Collaborated on group projects to complete professional deliverables, such as the Bells Park Project, in which we worked with Bells, Tx Chamber and created a conceptual design, and earned the CADD educational department $1000.
- Enhanced classroom experience by utilizing multimedia presentations and interactive learning tools.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Learned and adapted quickly to new technology and software applications.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Organized and detail-oriented with a strong work ethic.
- Worked flexible hours across night, weekend, and holiday shifts.
- Passionate about learning and committed to continual improvement.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Population Health Quality Coordinator
TexomaCare
03.2021 - 10.2022
- Collaborated with cross-functional teams to improve overall performance.
- Developed a culture of continuous improvement within the organization by encouraging team members to identify opportunities for enhancement and facilitating their efforts to implement those changes.
- Reduced non-conformances with thorough root cause analysis and effective corrective actions.
- Assisted with quality control audits and executed quality improvement research and studies.
- Analyzed data trends to identify opportunities for process improvements, leading to more efficient workflow and higher quality output.
- Developed monthly, end-of-quarter and other statistical reports for leadership team and quality improvement programs. (ex: Hedis scores, Star Ratings, and Suspect Medical Condition percentages above 80%.)
- Analyzed quality and performance data to support operational decision-making.
- Spearheaded programs to keep production processes in line with industry standards.
- Trained team members on quality assurance best practices, enhancing their understanding the importance of maintaining high-quality standards.
- Completed Site/Safety Inspections and EOC Checklists for various clinics. Recorded findings and collaborated with quality team to implement corrective actions.
- Filled in for Sterilization department when needed and sterilized several types of medical instruments for various clinics throughout Texomacare; including Family medicine, Internal Medicine, ENT, Neurosurgery, OBGYN, Urology, and Pediatric clinics
Medical Assistant
Texoma Cardiovascular Care Associates, TexomaCare
04.2020 - 03.2021
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed on average 65 patients to exam rooms, fielded questions, and prepared for physician examinations daily.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic's commitment to quality care.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, allergies, and medications.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Contributed to reduction in patient readmission rates by providing thorough discharge instructions, medication adherence, and follow-up care recommendations.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Updated inventory, expiration and medication logs to maintain current tracking documentation.
- Prepared notes and charts and collected pertinent data and test results for upcoming patient appointments.
Referral Coordinator
TexomaCare
12.2019 - 04.2020
- Demonstrated strong attention to detail and organizational skills in managing high volume of referrals while maintaining exceptional levels of patient care.
- Maintained high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
- Processed referral requests from patients, 52 TexomaCare health care providers, and many outside health care professionals.
- Served as liaison between primary care physicians, specialists, and patients to ensure timely access to needed services.
- Managed electronic health records efficiently, safeguarding sensitive patient information while expediting referral processes.
- Developed comprehensive knowledge of insurance requirements, advocating for patients when necessary to secure approval for needed services.
- Monitored referrals to foster timely completion and followed up with physicians to facilitate.
- Contributed to practice growth by maintaining positive relationships with both patients and referring providers.
- Improved departmental workflow by assisting colleagues with tasks such as appointment scheduling or insurance verification when needed.
- Assisted patients in understanding their referral plans, leading to enhanced patient compliance and satisfaction.
- Promoted culture of continuous improvement by regularly reviewing and suggesting enhancements to referral process.
- Streamlined patient referral process, leading to more efficient tracking of patient appointments and follow-ups.
Data Entry Clerk
Global Medical Supply, LLC.
03.2017 - 06.2017
- Followed established procedures and utilized Microsoft Excel to complete data entry tasks.
- On a daily basis, organized, sorted, checked, and input on average 100 DME forms into DME database.
- Assisted in answering telephones and verifying insurance eligibility for medical equipment.
- Maintained a high level of accuracy and speed through continuous self-assessment, surpassing company standards consistently.
Patient Care Coordinator/ Float Trainer
Tenet Physician Resources
12.2013 - 03.2017
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Greeted and checked-in an average of 80+ patients for four practitioners in one office, including an Internal Medicine doctor, Pain Management Specialist, Orthopedic Specialist, and Hand Specialist.
- Managed EMR, EHR, and ICS to organize and document patient records.
- Entered, updated, and edited ICD-10 medical codes for all patients in practices daily
- Communicated with insurance companies to verify patient health coverage, and coordinated for accurate billing and claim processing.
- Trained all new hiring patient care coordinators and medical receptionist in various office locations.
- Streamlined operational processes in sister clinics to improve day-to-day functions.
- Handled cash, check, and card transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Education
Associate of Applied Science -
Grayson College
Denison, TX05.2025
Skills
- Team leadership and collaboration
- Relationship building and management
- Sales and marketing
- Operations and process improvement
- CRM management and lead generation
- Codes compliance and Quality control procedures
- Conflict resolution and problem-solving abilities
- Interior design and space planning
- Project management and strategic planning
- Construction techniques and Sustainable design
- Architectural, Structural, and Mechanical drafting
- Conceptual and Technical drawing
- Surveying and data interpretation
- Critical and creative thinking
- Adaptability and flexibility
- Type 75 wpm
- Intergy, eClinicalWorks, and NextGen EMR Systems
- Microsoft Excel, Word, Office, Outlook, Powerpoint
- AutoCad, Solidworks, and Revit software proficient
Timeline
Computer Aided Drafting & Design Student
Grayson College
08.2023 - 05.2025
Business Development Manager
Physician Partners of America
10.2022 - Current
Population Health Quality Coordinator
TexomaCare
03.2021 - 10.2022
Medical Assistant
Texoma Cardiovascular Care Associates, TexomaCare
04.2020 - 03.2021
Referral Coordinator
TexomaCare
12.2019 - 04.2020
Data Entry Clerk
Global Medical Supply, LLC.
03.2017 - 06.2017
Patient Care Coordinator/ Float Trainer
Tenet Physician Resources
12.2013 - 03.2017
Associate of Applied Science -
Grayson College
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