Katie Hensley
Sedalia,MO
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Employment Consultant
The Center for Human Services
Sedalia, MO
09.2023 - Current
- Help clients with different abilities learn skills to be successfully employed in their community by teaching them the skills required to obtain employment.
- Developed relationships with potential employers to increase job placement opportunities for clients.
- Developed job leads with local companies and organizations.
- Managed rolling caseload of clients and maintained impeccable documentation.
- Placed individuals in jobs based on skills, abilities and interests.
- Conducted individualized assessments of job seeker's skills, interests and needs to determine suitable job placement opportunities.
- Identified training resources available within the community that could benefit unemployed individuals seeking employment.
- Monitored clients' progress after placement to ensure successful integration into their new roles.
- Identified barriers to client employment and helped to develop strategies for overcoming these barriers.
- Wrote job support plans with clients and provided follow-along supports to maintain client employment.
- Administered aptitude tests to assess applicants' abilities, aptitudes and interests.
- Understood and followed oral and written directions.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Delivered exceptional service level by listening to concerns and providing appropriate solutions.
- Assisted clients in developing realistic career objectives based on their qualifications, experience and personal goals.
- Managed a caseload of approximately 25 clients per month providing ongoing support throughout the job search process.
- Improved clients' understanding of job search and interview techniques to help individuals find employment.
Community Relations Coordinator
Pettis County Community Partnership
Sedalia, MO
05.2023 - 09.2023
- Plan fundraisers for agency, retrieve resources in the community, perform general office duties such as answering phone, filing, scheduling appointments for housing staff, help diaper distribution, hygiene distributions, etc.
- Developed and maintained relationships with local businesses, government officials, media outlets, and other key stakeholders.
- Researched potential grant funding sources for current or future initiatives.
- Resolved customer complaints or answered customers' questions.
- Managed a database of contacts related to external partners and vendors.
- Assisted with the implementation of community outreach programs.
- Maintained records of donations received from individuals or groups within the community.
- Assisted with budgeting efforts related to upcoming projects or campaigns.
- Attended meetings with representatives from local organizations to discuss partnership opportunities.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Maintained updated knowledge through continuing education and advanced training.
- Collaborated with others to discuss new opportunities.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
Director of Facility and Client Services
Citizens Against Spouse Abuse
Sedalia, MO
04.2018 - 05.2023
- Help clients manage and meet their weekly goals as well as provide resources and referrals, manage and prioritize hotline calls, interviewing, hiring, and training employees, planning, assigning and directing work, rewarding and disciplining employees and addressing complaints and grievances
- Maintained Shelter maintenance and Company vehicle maintenance resolving problems and other issues in a timely manner.
- Supported work-life balance to improve staff morale.
- Collaborated with senior leadership to set long-term objectives for the company.
- Recruited, trained, supervised, evaluated and mentored staff members.
- Analyzed problematic situations and occurrences to provide solutions and facilitate company survival and growth.
- Facilitated collaboration between teams by encouraging open communication channels.
- Cultivated and maintained relationships to promote positive work culture.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Developed and presented new ideas and conceptualized new approaches and solutions.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Researched and negotiated pricing to reduce cost of equipment and supplies.
- Recommended corrective actions to conform to quality specifications.
- Partnered with staff to create professional development plans to support personal and business growth.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Food Program Manager/Cook/Assistant Director
Melita Day Nursery
Sedalia, MO
02.2015 - 11.2017
- Provide a safe, fun, loving environment for Infants and Toddlers while their parents are away
- Also help the Director perform daily office duties such as answering phones, filing/managing files, taking payments, doing deposits and managing employees
- Responsible for menu/meal planning, food preparation, receipt/menu organization, etc.
EHS Teacher
Kreative Kiddos
Sedalia, MO
11.2013 - 11.2014
- Responsible for the daily well-being of children in my care
- Maintaining a clean and fun environment as well as doing developmental screenings on children ages 0-3.
Costumer Service Representative
Quik Cash
Sedalia, MO
08.2013 - 11.2013
- Responsible for maintaining a clean work space, daily filing, taking payments, doing deposits and answering phones with an upbeat and positive attitude.
Ehs Teacher
Aunt Martha's Preschool and Daycare
Sedalia, MO
05.2008 - 08.2013
- Provide quality Childcare for Children ages 0-2 while parents are away at work.
Teacher
Honey Bear Daycare & Preschool
Sedalia, MO
05.2002 - 07.2008
- Provided quality Childcare for Children ages 3 to 5 while parents were away at work
Education
High school Diploma - Basic
Smith-Cotton High School
05.2002
Skills
- Toddler Care
- Case Management
- Program Management
- Childcare
- Social work
- Teaching
- EHS
- Administrative experience
- Supervising experience
- Infant Care
- Crisis Intervention
- Interviewing
- Management
- Strategic Planning
- Human Resources Processes
- Recordkeeping Requirements
- Resume Editing
- Referral Tracking
- Holding Mock Interviews
- Database Maintenance
- Monthly Reporting
- Employment Matching
- Role Modeling
- Planning Skills
- Report Writing
- Documentation Skills
Certification
Class E Driver's License
Timeline
Employment Consultant
The Center for Human Services
09.2023 - Current
Community Relations Coordinator
Pettis County Community Partnership
05.2023 - 09.2023
Director of Facility and Client Services
Citizens Against Spouse Abuse
04.2018 - 05.2023
Food Program Manager/Cook/Assistant Director
Melita Day Nursery
02.2015 - 11.2017
EHS Teacher
Kreative Kiddos
11.2013 - 11.2014
Costumer Service Representative
Quik Cash
08.2013 - 11.2013
Ehs Teacher
Aunt Martha's Preschool and Daycare
05.2008 - 08.2013
Teacher
Honey Bear Daycare & Preschool
05.2002 - 07.2008
High school Diploma - Basic
Smith-Cotton High School