Katie Hernandez
Houston
Summary
Detail-oriented Checkout Operator with extensive experience in efficient transaction processing and insurance verification. Proven ability to maintain confidentiality and manage front office operations, ensuring smooth workflow and exceptional customer service.
Overview
13
13
years of professional experience
Work History
Checkout Operator
Berkeley Eye Center
Houston
08.2017 - Current
- Processed customer transactions efficiently at checkout stations.
- Ensured accurate cash register balances during shifts, minimizing discrepancies.
- Balanced tills daily to ensure accuracy of transactions.
- Confirmed insurance information for patient appointments and procedures, facilitating seamless scheduling.
- Confirmed patient insurance coverage prior to scheduling procedures or appointments.
- Checked documentation for appropriate coding, catching errors and making revisions.
- Maintained confidentiality of patient information in accordance with HIPAA regulations.
- Answered telephones and directed calls to appropriate medical or administrative staff.
- Scheduled and confirmed patient appointments and consultations.
- Coordinated front office customer service, appointment management, billing, and administration tasks to enhance workflow efficiency.
- Compiled and coded patient information or data in appropriate computer system.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
Insurance Verification Specialist
Eye Styles Optometry
Houston
01.2013 - 06.2016
- Reviewed patient records for accuracy and completeness during verification process, facilitating seamless insurance claims.
- Verified insurance information for patient appointments and procedures, ensuring accuracy for timely patient care.
- Communicated with insurance companies to confirm coverage details.
- Maintained organized records of insurance verifications and communications to support efficient follow-up and resolution.
Education
Associate of Science - Medical Billing And Coding
Colorado Technical University
Colorado Springs, CO05-2010
High School Diploma -
Cesar Chavez High School
Houston06-2004
Skills
- Cash handling
- Transaction processing
- Customer service
- Insurance verification
- Claims processing
- Data management
- Medical coding
Timeline
Checkout Operator
Berkeley Eye Center
08.2017 - Current
Insurance Verification Specialist
Eye Styles Optometry
01.2013 - 06.2016
Associate of Science - Medical Billing And Coding
Colorado Technical University
High School Diploma -
Cesar Chavez High School