Katie Herrera
Riverside,CA
Summary
Results-oriented professional skilled in optimizing workflow, managing resources, and ensuring timely execution. Proven ability to analyze performance, proactively address issues, and implement solutions. Strong in organization, communication, and problem-solving, with experience in training, process improvement, and team development. Seeking to contribute these skills at GKN Aerospace.
Overview
10
10
years of professional experience
Work History
SR Member Service Representative
WESCOM CREDIT UNION
11.2021 - Current
- Accelerated career progression with three promotions within two years, demonstrating rapid growth and increasing responsibility.
- Actively participated in the Member Relationship Management (MRM) pilot team, contributing to the development and implementation of new service strategies.
- Serve as a key resource for the team and management, providing guidance, support, and subject matter expertise.
- Take ownership of training new hires, ensuring their proficiency and integration.
- Proactively support change management initiatives within the branch, fostering a positive work environment.
- Monitored daily performance against established service standards, identifying deviations and implementing corrective actions to drive efficiency gains and improve member satisfaction.
Branch Service Specialist
UNION BANK
06.2020 - 11.2021
- Efficiently managed daily transactional processes, ensuring accuracy and adherence to strict operational guidelines and security protocols within a fast-paced branch environment.
- Proactively addressed and resolved customer inquiries and issues, providing effective solutions and maintaining smooth service delivery while adhering to bank policies.
- Maintained operational oversight of the branch Automated Teller Machine (ATM), including troubleshooting, balancing, and ensuring its functionality to meet customer needs.
Lead Host
RALPH BRENNAN'S JAZZ KITCHEN
05.2017 - 03.2020
- Achieved top performance within the department in under one year, demonstrating rapid mastery of responsibilities.
- Collaborated with the management team to analyze seating arrangements and guest flow patterns, contributing to the implementation of improvements that enhanced operational efficiency.
- Monitored and adjusted host staffing levels based on anticipated customer demand and reservation patterns, ensuring efficient allocation of resources and optimal service coverage.
- Trained and mentored new host staff on restaurant procedures, guest service standards, and reservation systems, ensuring a consistent and professional front-of-house operation.
Assistant Manager
LITTLE CAESARS
03.2015 - 05.2017
- Promoted to Assistant Manager within one year, demonstrating leadership potential and operational competence.
- Supervised and directed team members during shifts, ensuring efficient task completion, adherence to food safety guidelines, and the maintenance of quality standards.
- Managed inventory levels of ingredients and supplies to meet anticipated demand while minimizing waste and ensuring optimal stock levels.
- Conducted regular quarterly performance reviews for crew members, providing constructive feedback and identifying areas for development and improvement.
- Actively participated in the interviewing and hiring process for new employees, assessing candidates' qualifications and suitability for various roles within the team.
Education
Some College -
FULLERTON COLLEGE
Fullerton, CAHigh School Diploma -
ANAHEIM HIGH SCHOOL
Anaheim, CA01-2015
Skills
- Completed academic course on Excel applications
- Certified training professional
- Effective conflict resolution
- Proficient in managing deadlines
- Interpersonal communication
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking Abilities
- Critical thinking
Timeline
SR Member Service Representative
WESCOM CREDIT UNION
11.2021 - Current
Branch Service Specialist
UNION BANK
06.2020 - 11.2021
Lead Host
RALPH BRENNAN'S JAZZ KITCHEN
05.2017 - 03.2020
Assistant Manager
LITTLE CAESARS
03.2015 - 05.2017
Some College -
FULLERTON COLLEGE
High School Diploma -
ANAHEIM HIGH SCHOOL
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