Katie Hicks
Dawsonville,GA
Summary
Talented Logistics Specialist with a detail-oriented and hardworking approach to keeping an efficient flow. Knowledgeable in supply chain processes. Highly organized and forward-thinking team player.
Overview
12
12
years of professional experience
Work History
Senior Logistics Analyst
John Soules Foods
04.2024 - Current
Demand Planning Analyst
John Soules Foods
10.2022 - 04.2024
- Leveraged advanced statistical models to analyze and interpret large volumes of data, providing insights for strategic decision making.
- Implemented continuous improvement initiatives in demand planning processes, resulting in increased efficiency and cost savings.
- Collaborated with supply chain teams to achieve inventory targets and ensure product availability.
- Developed comprehensive reports for senior leadership, highlighting key demand planning metrics and insights.
- Monitored performance indicators related to order service levels, identifying areas for improvement within the demand planning function.
- Managed Co-manufacturing of finished goods. Maintained third party relationships. Responsible for forecasting, planning, production, and logistics of over 2M lbs of inventory.
Account Specialist Lead
John Soules Foods
09.2021 - 10.2022
- Managed and lead a remote team of customer service representatives in specialized fields.
- Established and maintained relationships with key customers.
- Directed special projects and initiatives to improve company vision.
- Enhanced client satisfaction by promptly resolving escalated account issues and providing exceptional customer service.
- Maintained relationship with over 20+ buyers of distressed inventory.
- Consistently sold distressed inventory at market value or higher through careful bidding and negotiating processes.
Customer Account Specialist
Eskimo Cold Storage
07.2012 - 01.2015
- Managed Key accounts within a cold storage warehouse.
- Maintained inventory, billing, and domestic and international shipment scheduling for key customer.
- Facilitated clear communication between customers and warehouse for issue resolution.
- Collaborated with team members to improve overall customer service experience.
- Work with cross functional teams to ensure orders were shipped and arrived at destinations with appropriate requirements.
Education
Social Sciences
University of North Georgia
Dahlonega, GASkills
- Logistics Optimization
- Advanced Excel
- PowerPoint
- Inventory Management
- Demand Planning
- Negotiation
- Export compliance
- Documentation skills
Timeline
Senior Logistics Analyst
John Soules Foods
04.2024 - Current
Demand Planning Analyst
John Soules Foods
10.2022 - 04.2024
Account Specialist Lead
John Soules Foods
09.2021 - 10.2022
Customer Account Specialist
Eskimo Cold Storage
07.2012 - 01.2015
Social Sciences
University of North Georgia