Summary
Overview
Work History
Education
Skills
Timeline
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Katie Hoffman

Sarasota,FL

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

14
14
years of professional experience

Work History

Phlebotomist

SunCoast Blood Center
09.2022 - Current
  • Reviewed donor records for accuracy and completeness.
  • Performed registration, screening, and venipuncture for adult donors.
  • Assisted in training and onboarding new phlebotomists.
  • Participated in quality assurance and competency assessment initiatives.
  • Followed established safety protocols and standards to minimize risk of infection and injury.
  • Adhered to HIPAA standards and maintained donor confidentiality in all interactions.
  • Addressed questions and concerns to educate patients on collection process and procedures.

Executive Team Leader

Super Target
05.2019 - 06.2020
  • Assisted in employee appraisals, promotions and terminations based on performance reviews.
  • Mentored employees to help improve skills and enable team members to become peak performers on job.
  • Identified trends and assessed opportunities to improve processes and execution.
  • Monitored expenditures to mitigate risk of overages.
  • Anticipated and tracked operational and tactical risks to provide strategic solutions.
  • Collaborated with back-office team members to facilitate seamless business execution.
  • Established and implemented departmental policies, goals and objectives.
  • Assessed and analyzed departmental budgets to find ways to minimize expenses and optimize profits.


Merchandise Service Coordinator

Ulta
10.2018 - 05.2019
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Conducted regular store audits to verify compliance with company policies.
  • Mentored new sales associates to contribute to store's positive culture.
  • Examined incoming inventory, merchandised shelves and prevented shrinkage.
  • Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.

Assistant Manager

The UPS Store Inc.
03.2016 - 10.2018
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.

Sales Leader

Bath & Body Works
10.2013 - 03.2016
  • Handled cash register operations and customer transactions to process payments.
  • Processed and stocked merchandise in accordance with store standards.
  • Assisted in development of monthly sales goals to motivate team and drive business objectives.
  • Increased customer engagement to drive interest and boost sales opportunities.
  • Promoted company's brand and cultivated new relationships by delivering expert presentations.
  • Monitored sales team performance and provided constructive feedback.

Assistant Front End Manager

The Fresh Market
08.2009 - 10.2013
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Monitored cash drawers in 8 checkout stations to verify adequate cash supply.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Created employee schedules to align coverage with forecasted demands.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Oversaw cashier operations, bookkeeping and security.

Education

Associate of Science - Nursing

State College of Florida, Manatee-Sarasota
Bradenton, FL
01.2025

Associate of Arts -

Guilford Technical Community College
Jamestown, NC
08.2017

Skills

  • Adaptable and Flexible
  • Team Leadership
  • Operations Support
  • Customer service
  • Empathy
  • Data Entry
  • MS Office (Word&Excel)
  • Phlebotomy Functions
  • Donor Screening

Timeline

Phlebotomist

SunCoast Blood Center
09.2022 - Current

Executive Team Leader

Super Target
05.2019 - 06.2020

Merchandise Service Coordinator

Ulta
10.2018 - 05.2019

Assistant Manager

The UPS Store Inc.
03.2016 - 10.2018

Sales Leader

Bath & Body Works
10.2013 - 03.2016

Assistant Front End Manager

The Fresh Market
08.2009 - 10.2013

Associate of Science - Nursing

State College of Florida, Manatee-Sarasota

Associate of Arts -

Guilford Technical Community College

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Katie Hoffman