Katie Hoffman
Sarasota,FL
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
14
14
years of professional experience
Work History
Phlebotomist
SunCoast Blood Center
09.2022 - Current
- Reviewed donor records for accuracy and completeness.
- Performed registration, screening, and venipuncture for adult donors.
- Assisted in training and onboarding new phlebotomists.
- Participated in quality assurance and competency assessment initiatives.
- Followed established safety protocols and standards to minimize risk of infection and injury.
- Adhered to HIPAA standards and maintained donor confidentiality in all interactions.
- Addressed questions and concerns to educate patients on collection process and procedures.
Executive Team Leader
Super Target
05.2019 - 06.2020
- Assisted in employee appraisals, promotions and terminations based on performance reviews.
- Mentored employees to help improve skills and enable team members to become peak performers on job.
- Identified trends and assessed opportunities to improve processes and execution.
- Monitored expenditures to mitigate risk of overages.
- Anticipated and tracked operational and tactical risks to provide strategic solutions.
- Collaborated with back-office team members to facilitate seamless business execution.
- Established and implemented departmental policies, goals and objectives.
- Assessed and analyzed departmental budgets to find ways to minimize expenses and optimize profits.
Merchandise Service Coordinator
Ulta
10.2018 - 05.2019
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Conducted regular store audits to verify compliance with company policies.
- Mentored new sales associates to contribute to store's positive culture.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
Assistant Manager
The UPS Store Inc.
03.2016 - 10.2018
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Sales Leader
Bath & Body Works
10.2013 - 03.2016
- Handled cash register operations and customer transactions to process payments.
- Processed and stocked merchandise in accordance with store standards.
- Assisted in development of monthly sales goals to motivate team and drive business objectives.
- Increased customer engagement to drive interest and boost sales opportunities.
- Promoted company's brand and cultivated new relationships by delivering expert presentations.
- Monitored sales team performance and provided constructive feedback.
Assistant Front End Manager
The Fresh Market
08.2009 - 10.2013
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Monitored cash drawers in 8 checkout stations to verify adequate cash supply.
- Mentored team members to enhance professional development and accountability in workplace.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Created employee schedules to align coverage with forecasted demands.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Oversaw cashier operations, bookkeeping and security.
Education
Associate of Science - Nursing
State College of Florida, Manatee-Sarasota
Bradenton, FL01.2025
Associate of Arts -
Guilford Technical Community College
Jamestown, NC08.2017
Skills
- Adaptable and Flexible
- Team Leadership
- Operations Support
- Customer service
- Empathy
- Data Entry
- MS Office (Word&Excel)
- Phlebotomy Functions
- Donor Screening
Timeline
Phlebotomist
SunCoast Blood Center
09.2022 - Current
Executive Team Leader
Super Target
05.2019 - 06.2020
Merchandise Service Coordinator
Ulta
10.2018 - 05.2019
Assistant Manager
The UPS Store Inc.
03.2016 - 10.2018
Sales Leader
Bath & Body Works
10.2013 - 03.2016
Assistant Front End Manager
The Fresh Market
08.2009 - 10.2013
Associate of Science - Nursing
State College of Florida, Manatee-Sarasota
Associate of Arts -
Guilford Technical Community College
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