Summary
Overview
Work History
Education
Skills
Timeline
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Katie Hoffman

York,PA

Summary

Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.

Overview

20
20
years of professional experience

Work History

Front Desk Receptionist

Skyline Gymnastics Center
10.2015 - Current
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.

Bookstore Manager

Barnes And Noble College
09.2004 - 11.2013
  • Streamlined inventory management for improved efficiency, accurate tracking, and reduced waste.
  • Managed financials including budgeting, forecasting, and reporting to ensure profitability while minimizing expenses.
  • Handled difficult customer situations with tact and diplomacy to protect the store''s reputation while finding satisfactory solutions for all parties involved.
  • Enhanced customer satisfaction and loyalty through personalized recommendations and attentive service.

Education

Bachelor of Science - Criminal Justice

Pennsylvania State University
Harrisburg
05.2006

Skills

  • Customer Service
  • Time Management
  • Listening Skills
  • Cash Handling

Timeline

Front Desk Receptionist

Skyline Gymnastics Center
10.2015 - Current

Bookstore Manager

Barnes And Noble College
09.2004 - 11.2013

Bachelor of Science - Criminal Justice

Pennsylvania State University

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Katie Hoffman