Summary
Overview
Work History
Education
Skills
Timeline
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Katie Hoffman

Katie Hoffman

Fayetteville,AR

Summary

Dynamic administrative professional with leadership experience at Splash Shack, excelling in customer service and employee relations. Proven track record in enhancing team collaboration and improving safety procedures, while effectively managing schedules and resolving disputes. Experience with being proficient in Microsoft Excel, fostering a high-quality service environment at Southwest Aerospace Technologies.

Overview

5
5
years of professional experience

Work History

Administrative Assistant

Southwest Aerospace Technologies
05.2024 - 07.2025
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
  • Enhanced team collaboration by effectively scheduling meetings and coordinating calendars for multiple executives.

Manager

Splash Shack
08.2020 - 08.2022
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Improved safety procedures to create safe working conditions for workers.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Cross-trained existing employees to maximize team agility and performance.

Education

Bachelor's of Science in Business Administration - Supply Chain Management

University of Arkansas
Fayetteville, AR
12-2026

Skills

  • Customer Service & Client Support
  • Data Entry
  • Microsoft Excel, Word, Powerpoint
  • Leadership Experience
  • Employee Onboarding
  • Inventory Systems
  • Supported Talent Acquisition

Timeline

Administrative Assistant

Southwest Aerospace Technologies
05.2024 - 07.2025

Manager

Splash Shack
08.2020 - 08.2022

Bachelor's of Science in Business Administration - Supply Chain Management

University of Arkansas

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