Summary
Overview
Work History
Education
Skills
Timeline
Generic

Katie Holder

Germantown,TN

Summary

Detail-oriented professional with strong customer service skills and a service-driven attitude. Proven ability to enhance team productivity while maintaining accuracy under pressure.

Overview

18
18
years of professional experience

Work History

Embedding Technician

Quest Diagnostic Laboratories (formerly PathAI and Poplar Healthcare)
Memphis, TN
06.2021 - 03.2026
  • Operated and maintained laboratory equipment to ensure accurate diagnostic results.
  • Performed quality control checks on samples to uphold testing standards.
  • Analyzed and resolved technical problems, streamlining workflow processes for increased productivity.
  • Conducted routine maintenance on machinery, minimizing downtime and disruptions.
  • Promoted a secure workplace by diligently adhering to safety standards and regulations.
  • Enhanced team productivity with thorough training on new technologies and procedures.
  • Established a centralized system for logging and tracking technical issues, promoting efficient communication across teams.
  • Collaborated with team members to streamline operational workflows.
  • Navigated evolving challenges and technologies, demonstrating swift adaptation and mastery of essential skills.

Cosmetologist

Great Clips
Gallatin, TN
01.2008 - 05.2012
  • Provided exceptional customer service to enhance client satisfaction and retention.
  • Maintained cleanliness and organization of workstations to ensure compliance with health and safety standards.
  • Conducted comprehensive training sessions to equip staff with knowledge of new product techniques and salon policies, enhancing overall team effectiveness.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Processed payments, entering sales in register for prompt customer service.
  • Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
  • Delivered personalized cosmetology services to enhance client satisfaction and foster long-term relationships.
  • Provided guidance on proper hair care practices to support clients in maintaining healthier hair between visits.
  • Contributed to the salon''s positive reputation through excellent customer service, attention to detail, and commitment to client satisfaction.
  • Developed strong rapport with clientele through consistent high-quality service, resulting in repeat business and referrals.
  • Drove sales growth through dedicated work ethic and personalized beauty care plans.

Education

Cosmetology License -

University of Tennessee
Martin, TN

Cosmetology License - Cosmetology

Arnold's Beauty School
Milan
10-2007

High School Diploma -

Briarcrest Christian School
Memphis, TN
05-2004

Skills

  • Attention to detail
  • Customer service
  • Works Well Under Pressure
  • Multitasking and organization
  • Customer/Client relations
  • Timely and trustworthy
  • Service-driven attitude
  • Positive and professional

Timeline

Embedding Technician

Quest Diagnostic Laboratories (formerly PathAI and Poplar Healthcare)
06.2021 - 03.2026

Cosmetologist

Great Clips
01.2008 - 05.2012

Cosmetology License -

University of Tennessee

Cosmetology License - Cosmetology

Arnold's Beauty School

High School Diploma -

Briarcrest Christian School

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Katie Holder