Summary
Overview
Work History
Skills
Timeline
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Katie Holmes

Phoenix,AZ

Summary

Enthusiastic flooring aficionado with nearly 4 years of experience in the wild world of floor magic! Previously dabbled in windows and blinds, but found my true calling in the flooring industry – because, let's face it, nothing says "I've made it" like a perfectly installed carpet.

From filing ROC complaints to overseeing Field Managers, I'm like the Sherlock Holmes of flooring mysteries. I love chasing down negative reviews like they owe me money and unraveling flooring issues with the precision of a ninja carpet whisperer.

I've got more tools in my belt than a Swiss Army knife, and I'm not afraid to use them to ensure customers are within the warranty parameters. So, if you're looking for someone who can turn a flooring catastrophe into a comedy of errors, I'm your flooring superhero – cape not included.

Overview

12
12
years of professional experience

Work History

Director of Operations

Healthy Home Flooring
01.2020 - Current
  • Proven track record of effective leadership and strategic oversight in a dynamic business environment
  • Successfully managed a team of 47 employees in a fast-paced 37,000 sq/ft warehouse setting
  • Oversaw various departments, including Customer Service, Desk of the President, Installations, and Field Managers
  • Demonstrated proficiency in addressing and resolving ROC complaints and warranty claims
  • Ensured adherence to industry standards and maintained high levels of customer satisfaction
  • Proactively managed ROC complaints by filing against sub-contractors who failed to respond to the 48-hour correction notice
  • Emphasized a commitment to quality and compliance throughout the process
  • Leveraged strong interpersonal skills to collaborate with the Arizona ROC
  • Conducted inspections and ensured seamless execution of repairs to uphold organizational standards
  • Hands-on leader with a keen focus on operational efficiency, client relations, and regulatory compliance

Customer Service Manager

Select Blinds
10.2011 - 01.2020
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Founded the Shutter Department which is now over $50 million a year in sales

Skills

  • Crisis Management
  • RFMS expert
  • Highly proficient in Arizona ROC standards and requirements
  • ANSI proficient
  • Expert in Google products
  • People Management
  • Budget Management
  • Crew Collaboration

Timeline

Director of Operations

Healthy Home Flooring
01.2020 - Current

Customer Service Manager

Select Blinds
10.2011 - 01.2020

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Katie Holmes