Katie Hope
Austin
Summary
Dynamic and results-driven professional with extensive experience at Starbucks, excelling in customer service and team leadership. Recognized for exceptional problem-solving skills and attention to detail, I effectively managed inventory and cash handling while training new hires. Committed to delivering quality beverages and enhancing customer satisfaction through active listening and hospitality expertise.
Overview
6
6
years of professional experience
Work History
Barista
Starbucks
05.2021 - 09.2025
•Delivered quality customer service in a fast-paced environment, serving hundreds of customers daily
•trained new baristas, ensuring they understood company policies and procedures
•consistently recognized by management for strong performance in teamwork and problem-solving
•learned to adapt quickly to new promotions, seasonal menus and new operational systems
Shift Supervisor
Starbucks
06.2019 - 03.2020
•started off as a barista but was promoted to shift supervisor after three months of working there
•handled shift supervisor duties including: cash handling, inventory management, and compliance to health and safety procedures
Education
Associate of Arts - English
Austin Community College
Austin, TX05.2022
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Problem-solving
- Cash handling
- Opening and closing duties
- Active listener
- Cleanliness
- Exceptional customer service
- Team leadership
- Order taking
- Cash register operation
- Decision-making
- Espresso machine operation
- Safe food handling
- Beverage preparation
- Excellent memory
- Safe food handling practices
- POS systems
- Menu memorization
- Hospitality service expertise
- POS system operation
- Coffee machinery
- Quality control
- Inventory management
- Performance improvement
- New hire training
- Drink customization
- Espresso preparation
Accomplishments
Partner Of The Quarter: won in November of 2021. An award that was given to me based on votes from my peers.
Timeline
Barista
Starbucks
05.2021 - 09.2025
Shift Supervisor
Starbucks
06.2019 - 03.2020
Associate of Arts - English
Austin Community College
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