Microsoft Office Applications
Katie Hornstein
Customer Service Specialist
Oregon,OH
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the medical industry and fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Efficient typing and transcription skills.
Overview
1
1
year of post-secondary education
Work History
Customer Service Representative
Bionix, LLC
Toledo, OH
2013 - Current
- Fielded customers questions regarding available merchandise pricing, inventory availability, and special contracted pricing.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Managing customer accounts effectively and efficiently.
- Acting as the front-line business liaison.
- Managing inbound/outbound customer service calls and emails and other related requests.
- Responsible for taking complete customer orders efficiently and accurately as well as customer complaints.
- Knowledge and understanding of Quality Management System ISO 13485.
Patient Registration Specialist
Mercy St Charles Hospital
Oregon, OH
2015 - 2016
- Collected insurance and financial information required for registrations by visiting patients room or through admitting.
- Imaged and scanned patient and registration documentation into electronic patient record database.
- Accurately inputted all patient and insurance information into company's computer systems.
Customer Service Specialist
Medical Mutual of Ohio
Toledo, Ohio
2012 - 2013
- Maintained knowledge of benefits claim processing, claims, medical terminology and procedures and HIPAA regulations.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Resolved issues and inquiries from plan participants regarding health benefits and deductibles by phone.
- Knowledge of standard office procedures and equipment (multi-function copier/printer/scanner, conference phone, etc.)
Customer Service Representative
Alltel/Verizon Wireless Call Center
Maumee, OH
2008 - 2010
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Standard troubleshooting of customer's equipment, billing issues, explanation of service plans.
- Resolved concerns with products or services to help with retention and drive sales.
Production Assistant
Bionix Development Corporation
Toledo, OH
2004 - 2010
- Loaded merchandise into specific packages suited for product dimensions while inspecting product for non conformance.
- Documented findings and produced reports to aide management in assessing and correcting quality concerns.
- Shipped material and performed boxing, packing, labeling and preparation of related documents.
Concession Stand Supervisor
Oregon Parks and Recreation
, Oregon
2005 - 2009
- Coordinated concession operations and team, including food preparation and storeroom areas.
- Accurately completed end-of-day financial tasks.
- Open and closed building independently each shift.
Education
Medical Transcription Certificate -
Owens Community College
Perrysburg, OH 08.2010 - 07.2011
Skills
90 WPM typing speed
Software
Microsoft Great Plains
Microsoft CRM
Timeline
Medical Transcription Certificate -
Owens Community College
08.2010 - 07.2011
Concession Stand Supervisor
Oregon Parks and Recreation
2005 - 2009
Production Assistant
Bionix Development Corporation
2004 - 2010
Customer Service Representative
Alltel/Verizon Wireless Call Center
2008 - 2010
Customer Service Specialist
Medical Mutual of Ohio
2012 - 2013
Patient Registration Specialist
Mercy St Charles Hospital
2015 - 2016
Customer Service Representative
Bionix, LLC
2013 - Current