Microsoft Office Applications
Katie Hornstein
Customer Service Specialist
Oregon,OH
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the medical industry and fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Efficient typing and transcription skills.
Overview
1
1
year of post-secondary education
Work History
Customer Service Representative
Bionix, LLC
Toledo, OH
2013 - Current
- Fielded customers questions regarding available merchandise pricing, inventory availability, and special contracted pricing.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Managing customer accounts effectively and efficiently.
- Acting as the front-line business liaison.
- Managing inbound/outbound customer service calls and emails and other related requests.
- Responsible for taking complete customer orders efficiently and accurately as well as customer complaints.
- Knowledge and understanding of Quality Management System ISO 13485.
Patient Registration Specialist
Mercy St Charles Hospital
Oregon, OH
2015 - 2016
- Collected insurance and financial information required for registrations by visiting patients room or through admitting.
- Imaged and scanned patient and registration documentation into electronic patient record database.
- Accurately inputted all patient and insurance information into company's computer systems.
Customer Service Specialist
Medical Mutual of Ohio
Toledo, Ohio
2012 - 2013
- Maintained knowledge of benefits claim processing, claims, medical terminology and procedures and HIPAA regulations.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Resolved issues and inquiries from plan participants regarding health benefits and deductibles by phone.
- Knowledge of standard office procedures and equipment (multi-function copier/printer/scanner, conference phone, etc.)
Customer Service Representative
Alltel/Verizon Wireless Call Center
Maumee, OH
2008 - 2010
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Standard troubleshooting of customer's equipment, billing issues, explanation of service plans.
- Resolved concerns with products or services to help with retention and drive sales.
Production Assistant
Bionix Development Corporation
Toledo, OH
2004 - 2010
- Loaded merchandise into specific packages suited for product dimensions while inspecting product for non conformance.
- Documented findings and produced reports to aide management in assessing and correcting quality concerns.
- Shipped material and performed boxing, packing, labeling and preparation of related documents.
Concession Stand Supervisor
Oregon Parks and Recreation
, Oregon
2005 - 2009
- Coordinated concession operations and team, including food preparation and storeroom areas.
- Accurately completed end-of-day financial tasks.
- Open and closed building independently each shift.
Education
Medical Transcription Certificate -
Owens Community College
Perrysburg, OH 08.2010 - 07.2011
Skills
90 WPM typing speed
Patient Scheduling
Administrative support
Quality assurance
Process optimization
Excellent communication skills, both written and verbal
Software
Microsoft Great Plains
Microsoft CRM
Timeline
Medical Transcription Certificate -
Owens Community College
08.2010 - 07.2011
Concession Stand Supervisor
Oregon Parks and Recreation
2005 - 2009
Production Assistant
Bionix Development Corporation
2004 - 2010
Customer Service Representative
Alltel/Verizon Wireless Call Center
2008 - 2010
Customer Service Specialist
Medical Mutual of Ohio
2012 - 2013
Patient Registration Specialist
Mercy St Charles Hospital
2015 - 2016
Customer Service Representative
Bionix, LLC
2013 - Current