Summary
Overview
Work History
Education
Skills
Timeline
Generic

Katie Hudgins

Rutherfordton,NC

Summary

Systematic operations lead with strengths in team supervision and training, forecasting, and managing varied workloads. First-rate performance tracking and people management skills. Knowledgeable professional with several years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents. Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.

Overview

16
16
years of professional experience

Work History

Operations Lead/Assistant Manager

Aspen Dental
Forest City, NC
04.2024 - Current
  • Conducting regular meetings with team members to discuss progress and identify areas for improvement.
  • Creating reports on operational activities, performance metrics and customer feedback.
  • Managing budgets and ensuring costs remain within allocated amounts.
  • Overseeing the implementation of new systems or technologies that increase efficiency or reduce costs.
  • Establishing key performance indicators to track productivity, quality standards.
  • Analyzing data from operations logs to identify trends or patterns that could impact performance outcomes.
  • Resolving escalated issues involving customers, vendors or employees.
  • Actively participating in planning sessions for new projects or initiatives.
  • Identified areas for improvement and implemented new processes to enhance overall company quality and performance.
  • Facilitated team meetings to discuss operational challenges and brainstorm solutions.
  • Implemented customer service standards that increased client satisfaction.
  • Maintained positive working relationship with fellow staff and management.
  • Identified needs of customers promptly and efficiently.
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
  • Leading a team to ensure operational processes and procedures are followed efficiently and effectively.
  • Ensuring all staff members have the necessary resources, training and support to carry out their roles successfully.

Financial Coordinator

Reid and Reid Pediatric Dentistry and Orthodontics
Hendersonville, NC
08.2021 - 04.2024
  • Ensured accuracy of budget reports and financial statements.
  • Reconciled bank accounts on a monthly basis.
  • Reviewed financial documents such as invoices, purchase orders, contracts.
  • Conducted complex analyses of financial data using Excel or other software tools.
  • Identified discrepancies between actual and expected results and investigated underlying causes.
  • Reviewed credit applications from potential customers prior to extending credit lines.
  • Called insurance companies to find pertinent information regarding policies and payment benefits.
  • Effectively communicated answers regarding billing, treatment and scheduling by phone and in-person.
  • Discussed nuances of insurance benefits to help patients understand financial obligations.
  • Sent treatment claims to insurance carriers on same day that patients received care.
  • Coordinated timely collections with appropriate project managers and customers to manage cash flow.
  • Prepared company's financial reports and ancillary documentation in accordance with established policies and procedures.
  • Oversaw financial reporting, accounts payable and receivable, asset coordination, account management and budgets.
  • Maintained general ledger and chart of accounts, performed complex accounting functions such as journal entry preparation, account analysis, balance sheet reconciliation and preparation of quarterly financial statements.
  • Resolved customer complaints or answered customers' questions.
  • Guided employees in handling difficult or complex problems.
  • Interpreted and explained work procedures and policies to brief staff.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Computed balances, totals or commissions to support accounting team.
  • Researched and prepared reports required by management or governmental agencies.
  • Delegated work to staff, setting priorities and goals.
  • Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
  • Discussed job performance problems with employees, identifying causes and issues to find solutions.
  • Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
  • Recommended solutions related to staffing issues and proposed procedural changes to managers.
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity.

Scheduling Coordinator

Shelby Dental Care
Shelby, NC
07.2018 - 09.2018
  • Conducted regular reviews of existing scheduling policies and procedures to identify areas for improvement.
  • Provided reminder calls to clients prior to scheduled visits.
  • Gathered employee and staff data to develop monthly work schedules.
  • Set and confirmed customer appointments.
  • Eliminated process discrepancies, implementing continuous improvements for scheduling procedures.
  • Tracked and reported on scheduling errors or issues, implementing corrective actions as needed.
  • Led weekly scheduling meetings to address concerns, distribute assignments, and gather feedback.
  • Managed appointment setting, cancellations, and rescheduling for clients, enhancing customer satisfaction.
  • Responded to emergency scheduling changes promptly, minimizing disruptions to operations.
  • Resolved customer complaints or answered customers' questions.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Guided employees in handling difficult or complex problems.
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
  • Computed balances, totals or commissions to support accounting team.
  • Researched and prepared reports required by management or governmental agencies.

Scheduling Coordinator

Rutherford County Family and Children's Dentistry
Rutherfordton, NC
04.2013 - 07.2018

Dental Assistant

Blue Ridge Health-Collins Dental Center
Columbus, NC
05.2008 - 10.2012
  • Assisted dentist in providing dental treatment to patients, including taking patient medical histories and vital signs.
  • Prepared dental materials such as amalgam, composite resin, impression material and cements for use by the dentist.
  • Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
  • Educated patients on proper oral hygiene techniques and habits.
  • Maintained a neat, clean and organized environment throughout the office.
  • Conducted routine maintenance of equipment used in dentistry operations.
  • Performed administrative duties such as scheduling appointments, answering telephones and updating patient records.
  • Took digital X-rays of teeth using radiographic equipment.
  • Sterilized instruments according to established guidelines and protocols.
  • Kept accurate records of dental treatments provided for each patient's visit.
  • Ordered supplies necessary for daily operations of the practice.
  • Instructed patients about postoperative instructions prescribed by their dentist.
  • Greeted patients upon arrival at the office and escorted them to an examination room.
  • Provided support services such as stocking rooms with supplies, cleaning trays and changing linens between patients.
  • Reviewed patient charts prior to visits to ensure that all relevant information was available for the doctor's review.
  • Assisted in laboratory procedures such as mixing impression materials or pouring casts from impressions taken by dentists.
  • Handled billing inquiries from insurance companies regarding claims submitted by the office.
  • Responded promptly to requests from other staff members or dentists while maintaining a professional demeanor.
  • Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
  • Provided chair-side assistance during dental examinations and procedures to boost efficiency and calm nervous patients.
  • Built loyal patient following and retained return patients by providing empathetic and caring service.
  • Explained dental services and payment plans to help patients make informed decisions.
  • Prepared patients by explaining scheduled treatments and potential side effects.

Education

Dental Assisting Diploma - Dental Assisting

Western Piedmont Community College
Morganton, NC
05-2008

Some College (No Degree) -

Gaston College
Dallas, NC

Some College (No Degree) -

Isothermal Community College
Spindale, NC

Skills

  • Understanding of customers' needs
  • Strong team building skills
  • People management proficiency
  • Procedure Implementation
  • Scheduling Coordination
  • Adaptable to Changing Conditions
  • Proactive and Focused
  • Dependable and Hardworking
  • Professional and Efficient
  • Empathetic
  • Trustworthy
  • Proficient
  • Able to Multitask
  • Eager to learn, quick learner, and team player
  • Work well with others, the public and under stress

Timeline

Operations Lead/Assistant Manager

Aspen Dental
04.2024 - Current

Financial Coordinator

Reid and Reid Pediatric Dentistry and Orthodontics
08.2021 - 04.2024

Scheduling Coordinator

Shelby Dental Care
07.2018 - 09.2018

Scheduling Coordinator

Rutherford County Family and Children's Dentistry
04.2013 - 07.2018

Dental Assistant

Blue Ridge Health-Collins Dental Center
05.2008 - 10.2012

Dental Assisting Diploma - Dental Assisting

Western Piedmont Community College

Some College (No Degree) -

Gaston College

Some College (No Degree) -

Isothermal Community College

Similar Profiles

  • Grant W Sims DDS

    Grant W Sims DDSGrant W Sims DDS

    Associate Dentist at Philco Dental Group/Aspen Dental Central ILAssociate Dentist at Philco Dental Group/Aspen Dental Central IL

  • Brittany Purnell

    Brittany PurnellBrittany Purnell

    Operations Lead at Aspen DentalOperations Lead at Aspen Dental

  • SAMUEL SU

    SAMUEL SUSAMUEL SU

    Dental Assistant and Hygiene Assistant at Aspen DentalDental Assistant and Hygiene Assistant at Aspen Dental

  • Amer Abdalleh

    Amer AbdallehAmer Abdalleh

    Dental Lab Technician at Aspen DentalDental Lab Technician at Aspen Dental

  • DAN DENTON

    DAN DENTONDAN DENTON

    General Manager of General Store at Tryon International Equestrian CenterGeneral Manager of General Store at Tryon International Equestrian Center

CREATE PROFILE
Katie Hudgins