Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
Software
Timeline
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Katie Hudson

Katie Hudson

Stanton

Summary

Action oriented a strong sense of urgency to complete projects effectively and efficiently. Good business acumen, credible and competent in technical aspects of the job. Capable of managing through conflict and adversity. Ability to make timely and high-quality decisions under pressure. Strategically agile, capable of adjusting to continuously changing circumstances. Readily accepts responsibility for individual performance. Demonstrates drive for results, routinely sets and achieves aggressive goals. Self-motivated to continuously develop technical skills and leadership ability. Continually seeks out opportunities to help prioritize and lead projects

Administrative professional with proven track record in supporting office operations. Known for reliability and ability to adapt to changing needs, fostering collaborative team environment. Skilled in scheduling, document management, and communication, consistently achieving results.

Overview

6
6
years of professional experience

Work History

Administrative service assistant 3

State of Tennessee
11.2022 - 06.2024


  • Report directly to the director of the electrical inspection division.
  • Maintain, collect, and manage bad e-check reports.
  • Assist inspectors with scheduling, reassigning, canceling, and correcting inspections.
  • Attach documents to customer accounts.
  • Monitor/ Route internal and external emails to the different divisions.
  • Respond to customer emails.
  • Manage, research, validate, and process refunds.
  • Serve as office manager, order, maintain office supplies and inventory.
  • Collaborate with software developers and IT to develop a more effective and efficient processing of refunds and managing inspections.
  • Provide customer service as needed.
  • Provide follow up on identified issues and discrepancies.
  • Serve as backup support to other departments as needed.
  • Coordinated office operations to enhance workflow efficiency and reduce processing time.
  • Managed scheduling and logistics for meetings, ensuring optimal resource allocation.
  • Developed and maintained filing systems to improve document retrieval and organization.
  • Trained new staff on administrative procedures and system usage for operational consistency.
  • Streamlined communication processes between departments to ensure information accuracy and timeliness.
  • Improved customer satisfaction levels with timely and accurate responses to inquiries and concerns.
  • Managed inventory control, ensuring adequate supply levels to maintain seamless business operations.
  • Maintained confidentiality of sensitive information by following strict data privacy protocols when handling personnel files or internal communications.
  • Facilitated smooth communication between departments by effectively handling phone calls, emails, and correspondence.
  • Served as a trusted point of contact for clients addressing their questions or concerns promptly.
  • Optimized workflow efficiency by prioritizing tasks based on urgency and importance while adhering to strict deadlines.

Deduction Resolution Representative

Stratas Foods
11.2020 - 11.2022
  • Control and resolve customer invoice deductions.
  • Minimize the open balance of unresolved deductions, maximize collections of invalid deductions, and identify trends and corrective actions to prevent recurring deductions.
  • Determine validity and proper handling of customer claims.
  • Utilize internal pricing, promotion, order, shipping documentation.
  • Utilize carrier information.
  • Work with other departments (marketing, pricing, sales, customer service, plants, logistics, etc.) and external brokers to clarify discrepancies between company documents and customer claims.
  • Maintain deduction database information in Blacksmith system.
  • Prepare reports as needed to track the status of deduction balances, to categorize deductions and to communicate progress to management.
  • Managed customer inquiries and resolved issues to enhance satisfaction and retention.
  • Collaborated with cross-functional teams to streamline communication and improve service delivery.
  • Enhanced company reputation by providing exceptional customer service and support.
  • Generated reports detailing findings and recommendations.

Accounts Receivable-Collections

Hilton Corporation
09.2019 - 11.2020
  • Collect outstanding accounts receivable payments.
  • Resolve accounts receivable and guest disputes.
  • Identify and process advance deposits for groups and event sales.
  • Confer with clients and perform necessary research to identify and resolve short payments, past due invoices, pricing discrepancies, etc.
  • Provide follow up on identified issues and discrepancies.
  • Monitor and track outstanding billing accounts.
  • Effectively communicate with external customers and internal salesmen and executives in a professional manner.
  • Strengthened cash flow management by optimizing accounts receivable collections process and minimizing accounts payable discrepancies.

Accounts Receivable Collections Specialist

Yusen Logistics (Robert Half International)
11.2018 - 04.2019
  • Collect outstanding receivables through telephone and written communication.
  • Manage and assume responsibility for inbound and outbound calls.
  • Maintain and generate report to identify delinquent accounts and other collection measurements.
  • Confer with customers and perform necessary research to identify and resolve short payments, past due invoices, pricing discrepancies, etc.
  • Provide follow up on identified issues and discrepancies.
  • Effectively communicate with external customers and internal salesmen and executives in a professional manner.
  • Managed full-cycle accounts receivable processes to ensure timely collections and minimize outstanding balances.
  • Collaborated with cross-functional teams to resolve discrepancies and improve customer payment processes.
  • Analyzed aging reports to prioritize collections efforts and identify at-risk accounts for proactive outreach.
  • Facilitated past due invoice payments by sending bill reminders and contacting clients.
  • Verified discrepancies to resolve vendor billing issues.
  • Generated financial statements and reports to detail accounts receivable status.
  • Notated customer account regarding credit history, dates contacted and other relevant information to keep accurate records.
  • Liaised with other departments to investigate and resolve order or invoice-related issues.

Insurance Contract Underwriter

PFS Transportation(Robert Half)
10.2018 - 11.2018
  • Evaluated risk factors and determined underwriting guidelines for diverse insurance applications
  • Collaborated with sales and claims departments to streamline policy issuance processes
  • Analyzed financial statements and credit reports to assess applicant eligibility
  • Ensured adherence to regulatory requirements through comprehensive documentation reviews
  • Maintained high levels of accuracy in data entry and analysis, ensuring that contracts were processed efficiently and with minimal errors.

Education

Computer Tech Specialist -

Tennessee Technology Center Whiteville
Whiteville, TN

Bachelor of Science - Criminal Justice

ITT Technical Institute
Cordova, TN

B.S -

Administrative Assistant And Business Management
Rapid City, South Dakota
01.2014

Skills

  • Intermediate accounting knowledge
  • Edison
  • File organization
  • Data entry proficiency
  • Document management
  • Customer service
  • Computer skills
  • Customer and client relations
  • Dedicated team player
  • Relationship building
  • Office administration
  • Microsoft Excel
  • Administrative support
  • Office management

Accomplishments

  • Promoted to Billing Specialist Liaison after 6 months of employment.
  • Received award as most dedicated employee.
  • Successfully arranged and executed transport of critical patient’s state to state.
  • Trained for new position and managed accounts in less than two weeks.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software

Microsoft office

Edison

Timeline

Administrative service assistant 3

State of Tennessee
11.2022 - 06.2024

Deduction Resolution Representative

Stratas Foods
11.2020 - 11.2022

Accounts Receivable-Collections

Hilton Corporation
09.2019 - 11.2020

Accounts Receivable Collections Specialist

Yusen Logistics (Robert Half International)
11.2018 - 04.2019

Insurance Contract Underwriter

PFS Transportation(Robert Half)
10.2018 - 11.2018

Computer Tech Specialist -

Tennessee Technology Center Whiteville

Bachelor of Science - Criminal Justice

ITT Technical Institute

B.S -

Administrative Assistant And Business Management

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