Katie Humphrey
Surprise,AZ
Summary
Dynamic Operations Manager with a proven track record, excelling in supply chain optimization and team leadership. Expert in training and development, fostering a culture of continuous improvement. Successfully implemented energy-saving initiatives, enhancing operational efficiency while maintaining high service levels and customer satisfaction.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Central Dispatch Manager
White Cap Construction Supply Inc.
12.2024 - Current
- Assisted in managing daily dispatch operations to ensure timely deliveries.
- Coordinated communication between drivers and warehouse staff for efficient routing.
- Learned to utilize dispatch software for tracking shipments and optimizing schedules.
- Supported the training of new team members on safety protocols and operational procedures.
- Addressed customer inquiries regarding delivery status to maintain satisfaction levels.
- Managed a team of dispatchers, fostering a collaborative work environment to ensure smooth operations.
Director of Building Operations
Allen Distribution
04.2023 - 12.2024
- Oversaw daily building operations, ensuring compliance with safety and maintenance standards.
- Managed vendor relationships to optimize service delivery and cost-effectiveness.
- Coordinated facility maintenance schedules, enhancing operational efficiency and minimizing downtime.
- Implemented energy-saving initiatives, contributing to sustainability goals and reducing operational costs.
- Championed a culture of continuous improvement within the building operations team by setting high standards and encouraging open feedback channels for process enhancements suggestions.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Operations Manager
Allen Distribution
02.2023 - 04.2023
- Streamlined operational processes to enhance efficiency and reduce delays.
- Led cross-functional teams to implement new inventory management systems.
- Developed training programs for staff, improving onboarding and retention rates.
- Analyzed performance metrics to identify areas for process improvement.
District Manager in Training
Dick's Sporting Goods, Inc
02.2022 - 01.2023
- Led training sessions for new district managers, enhancing onboarding efficiency and knowledge retention.
- Analyzed store performance data to identify improvement opportunities, driving operational excellence across multiple locations.
- Coordinated staff scheduling and resource allocation, optimizing workforce productivity and reducing overtime costs.
- Developed local marketing initiatives to increase brand visibility and drive customer engagement within assigned districts.
Logistics Manager
Dick's Sporting Goods, Inc
02.2018 - 02.2022
- Optimized supply chain processes to enhance efficiency and reduce costs.
- Coordinated transportation schedules to ensure timely delivery of goods.
- Managed inventory levels, reducing excess stock and minimizing waste.
- Developed training programs for staff on logistics best practices and safety protocols.
- Implemented new software systems for tracking shipments and inventory management.
Operations Manager
Dick's Sporting Goods, Inc
07.2014 - 02.2018
- Coordinated logistics and scheduling to optimize resource allocation.
- Managed vendor relationships, ensuring quality service delivery and cost-effectiveness.
- Facilitated regular team meetings to promote communication and collaboration among staff.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Safety and Training Manager
Dick's Sporting Goods, Inc
02.2013 - 07.2014
- Developed and implemented training programs to enhance employee performance and productivity.
- Conducted needs assessments to identify skill gaps and training opportunities across departments.
- Facilitated workshops and seminars, fostering a culture of continuous learning and development.
- Collaborated with leadership to align training initiatives with organizational goals and strategies.
- Mentored junior trainers, providing guidance on instructional methods and program delivery techniques.
Operations Supervisor
Dick's Sporting Goods, Inc
10.2012 - 02.2013
- Supervised daily operations, ensuring adherence to safety protocols and operational standards.
- Implemented process improvements that enhanced workflow efficiency and reduced downtime.
- Trained and mentored staff on best practices and operational procedures to optimize performance.
- Coordinated inventory management, ensuring accurate stock levels and timely replenishment.
Store Manager
Sport Chalet
10.2008 - 09.2012
- Oversaw daily operations, ensuring compliance with company policies and standards.
- Managed inventory levels, implementing systems for optimal stock management.
- Trained and developed staff, fostering a culture of teamwork and accountability.
- Analyzed sales data to identify trends, informing strategic decision-making processes.
Pro Desk Manager
The Home Depot Inc
04.2001 - 10.2008
- Oversaw daily operations, ensuring adherence to company policies and procedures.
- Managed scheduling and staffing, optimizing resource allocation for efficiency.
- Developed training programs, enhancing team skills and improving service delivery.
- Implemented process improvements, increasing overall productivity and customer satisfaction.
Education
American School of Correspondence
Lansing, ILSkills
- Multiple project coordination
- Service level agreements
- Strong leadership
- Supply chain
- Safety compliance
- Route planning and adjustment
- Mentoring and coaching
- Customer relationship management
- Training and development
- Multitasking
- Reliability
- Attention to detail
Accomplishments
- Identified and resolved external customer shrink, resulting in a 45% reduction in transportation and labor cost.
- Led a high-impact project with a key external partner, delivering a $55k return on investment.
- Honored as Leader of the Year in both 2018 and 2019 for outstanding leadership and performance.
- Mentored multiple team members through strategic succession planning- several now serve as Operations Managers.
Certification
- Certified Supply Chain Professional (CSCP) Association for Supply Chain Management (ASCM)
- Certified in Logistics, Transportation and Distribution (CLTD) Association for Supply Chain Management (ASCM)
- Lean Six Sigma Green Belt (ICGB) International Association for Six Sigma Certification (IASSC)
Timeline
Central Dispatch Manager
White Cap Construction Supply Inc.
12.2024 - Current
Director of Building Operations
Allen Distribution
04.2023 - 12.2024
Operations Manager
Allen Distribution
02.2023 - 04.2023
District Manager in Training
Dick's Sporting Goods, Inc
02.2022 - 01.2023
Logistics Manager
Dick's Sporting Goods, Inc
02.2018 - 02.2022
Operations Manager
Dick's Sporting Goods, Inc
07.2014 - 02.2018
Safety and Training Manager
Dick's Sporting Goods, Inc
02.2013 - 07.2014
Operations Supervisor
Dick's Sporting Goods, Inc
10.2012 - 02.2013
Store Manager
Sport Chalet
10.2008 - 09.2012
Pro Desk Manager
The Home Depot Inc
04.2001 - 10.2008
American School of Correspondence
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