Summary
Overview
Work History
Education
Skills
References
Timeline
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Katie Huskey

Chicago,IL

Summary

Organized and dependable candidate successful at independently managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

5
5
years of professional experience

Work History

Catering Sales and Convention Services Manager

Ambassador Chicago
Chicago, Illinois
03.2024 - Current
  • Developed and maintained positive relationships with clients, vendors and other departments.
  • Assisted with the preparation of event orders and contracts for conventions and events as needed.
  • Facilitated smooth and successful communication between client, hotel departments and external resources to meet expectations for exceptional guest experiences.
  • Exercised understanding of hotel offerings to plan, sell and detail aspects of event orchestration for optimal guest experience.
  • Reviewed billing statements prior to submission to client or accounting department.

Sales Coordinator

Ambassador Chicago
Chciago, Illinois
10.2023 - 03.2024
  • Provided administrative support to the sales team including scheduling meetings, lead catching and managing email correspondence.
  • Managed client relationships by responding promptly to inquiries and addressing any issues that arose during the course of and after a sale.
  • Executed efficient, successful Resume and BEO meetings to keep all departments informed on incoming groups and events.
  • Fostered relationships with customers to expand customer base and retain business.
  • Collaborated with internal teams such as Housekeeping, Finance, and Guest Services in order to ensure successful execution of projects from start to finish.

Guest Service Agent

The Hotel Lincoln
Chicago, IL
04.2023 - 08.2023
  • Manage guest check-in and check-out procedures, reservations and payments.
  • Resolved guest challenges and complaints by applying resourceful and actionable solutions.
  • Worked with room service, housekeeping, maintenance and security to meet all guest needs.
  • Responded to guests, including email, telephone and in-person inquiries.
  • Provided guest assistance and information regarding local attractions and points of interest.
  • Maintained guest satisfaction and loyalty demonstrated through multiple online reviews.

Guest Services Manager

Dom's Kitchen And Market
Chicago, IL
05.2022 - 03.2023
  • Coaches and develops all Guest Services Team Members to ensure each guest receives exceptional guest service.
  • Reviews reports and is responsible for overseeing total Guest Services department operations.
  • Responsible for total store cash management.
  • Adaptable and able to multi-task to complete other duties as assigned by store leadership.
  • Maintained high employee satisfaction and performance with hands-on and collaborative style.
  • Attended to customer needs, responding to questions, complaints and escalations.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Created employee schedules to align coverage with forecasted demands.

Guest Service Team Lead

Dom's Kitchen And Market
Chicago, IL
10.2021 - 05.2022
  • Helped customers complete purchases, locate items, and join reward programs.
  • Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
  • Supervised cashiers to boost customer service levels, check accurate balance for transactions and promote smooth operations.
  • Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.

Assistant Pastry Chef

Molly's Cupcakes
Chicago, IL
07.2019 - 04.2021
  • Maintained well-organized mise en place to keep work consistent.
  • Mixed icing and other toppings by reading recipes, scaling, and measuring ingredients and operating mixer.
  • Monitored quality of ingredients used in recipes to maintain consistency and safety standards.
  • Decorated cupcakes with different buttercreams and toppings, using spatulas, scrapers and piping bags.
  • Scaled out and mixed ingredients according to recipes and procedures.

Education

Bachelor of Arts - Theatre Arts

Cleveland State University
Cleveland

Skills

  • Problem-Solving
  • Client Communication
  • Attention to Detail
  • Multitasking Abilities
  • Good Telephone Etiquette
  • Listening Skills
  • OPERA Proficiency
  • Envision Sales Knowledge
  • Microsoft Office Suites

References

References available upon request.

Timeline

Catering Sales and Convention Services Manager

Ambassador Chicago
03.2024 - Current

Sales Coordinator

Ambassador Chicago
10.2023 - 03.2024

Guest Service Agent

The Hotel Lincoln
04.2023 - 08.2023

Guest Services Manager

Dom's Kitchen And Market
05.2022 - 03.2023

Guest Service Team Lead

Dom's Kitchen And Market
10.2021 - 05.2022

Assistant Pastry Chef

Molly's Cupcakes
07.2019 - 04.2021

Bachelor of Arts - Theatre Arts

Cleveland State University

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Katie Huskey