Katie Hylton
Roanoke,VA
Summary
Resourceful professional in management operations known for high productivity and efficient task completion. Possess specialized skills in strategic planning, team leadership, and operational improvement. Excel in communication, problem-solving, and adaptability, ensuring seamless execution of business strategies and enhancement of team performance.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Operations Manager
Opera Roanoke
Roanoke , VA
07.2022 - Current
- Prepares and disseminated financial reports to support monthly board meetings. As well as coordinates, timely reminders for upcoming board sessions every month.
- Manages and updated all records in CRM software (Art People)
- Assists in the preparation and distribution of annual appeal letters, as well as targeted market mailings and donation acknowledgment letters.
- Manages calendar for civic involvement activities of Opera Roanoke, ensuring that all are staffed appropriately.
- Executes comprehensive studies on issues crucial for the General Director, including marketing ideas or plans, and new, old donor information.
- Coordinates and ensured contract execution for guest artists ahead of showtime. As well as,
- Coordinates comprehensive lodging and transportation logistics for incoming talent.
- Manages communication channels for seamless venue collaborations.
- Coordinates sales and distribution of tickets for scheduled events.
- Handles complete range of financial transactions and reconciliations. Including ticket sales, donations, and sponsorships, as well as invoices, check requests, and bills. Ensuring all our processes through the online system. (QuickBooks or CRM)
- Delivers positive customer experiences by implementing effective quality assurance practices.
- Uses excellent verbal skills to engage customers and vendors in conversation, and effectively determine needs and requirements.
- Appraises inventory levels on a frequent basis, ordering new merchandise to keep quantities well-stocked.
- Regularly reviews financial statements, and sales or activity reports to measure productivity or goal achievement.
- Conducts regular reviews of existing policies and procedures for continuous improvement opportunities.
Interim Executive Director
11.2021 - Current
- Manages museum operations encompassing fundraising, events, financial oversight, and exhibit maintenance.
- Engages the Board of Directors through goal setting and result tracking, as well as providing regular updates to the Board on organizational operations and developments.
- Collaborated with Programs and Exhibit Committee to conceptualize, build, and sustain educational displays.
- Maintained and established relationships with community partners.
- Managed the organization's financial resources and operations to maximize efficiency and effectiveness.
- Created a collaborative environment that fosters innovation and encourages employee engagement. As well as, recommended appropriate staffing techniques to meet demands and manage costs.
- Performed risk assessments across multiple areas of operations in order to identify potential issues before they arise.
- Recruited, trained, mentored, evaluated, coached, and managed staff members to ensure success in achieving their goals.
Museum Operations Manager
WONDER UNIVERSE: A CHILDREN'S MUSEUM
05.2021 - Current
- Oversaw personnel to ensure a premium experience for all guests.
- Defined clear expectations, leading to a culture of responsibility.
- Provided administrative support to include, but is not limited to, daily financial reconciliation, facility cleaning and maintenance, and additional tasks as assigned.
- Performed opening and closing duties as the manager on duty, including safe and secure procedures.
- Attended and led regular staff meetings, sharing your experiences, skills, and ideas with the museum staff team.
- Provided guest services, responded to guest needs, and communicated needs to the Executive Director.
- Coordinated field trips, birthday parties, and other museum events as the primary point of contact for these activities.
- Tracked museum visitation information.
- Ensured that all employees and volunteers strictly adhere to financial policies, procedures, and reporting, where appropriate.
- Managed all social media.
Visitor Services Associate
VIRGINIA MUSEUM OF NATURAL HISTORY
04.2019 - 05.2021
- Acted as primary liaison at Visitor Center, managing incoming calls and directing inquiries.
- Facilitated organization of key stakeholder engagements through meetings and presentations.
- Managed inventory and replenished stock for Gift Shop and Cafe.
- Managed cafe operations, including maintenance of baked goods and lunch preparation for staff and visitors.
- Managed event setup, takedown operations, and ensured smooth transitions.
- Executed errands efficiently while adhering to time constraints.
- Processes deposits ensuring conformance with fiscal department standards.
- Monitored and ensured accuracy of volunteer records.
Summer Intern
Reynolds Homestead
04.2017 - 08.2017
- Performed inventory management of Reynolds family records.
- Arranged archives at Continuing Education Center at the Homestead to ensure proper storage.
- Led engaging tours of the Historic House, sharing captivating stories about life in an 18th-century Virginia homestead.
- Facilitated event planning and successful execution to meet safety and satisfaction standards.
- Facilitated continuous support for team members.
Education
Bachelor's in Public History -
UNIVERSITY OF VIRGINIA'S COLLEGE AT WISE
12.2018
Associate in General Studies -
PATRICK HENRY COMMUNITY COLLEGE
06.2015
Skills
- Event Planning and Management
- Facilities and Exhibit Management
- Strategic Public Relations
- Financial management
- Business administration
- Data archiving
- Invoice processing
- Inventory control
- Volunteer Coordination
- Schedule Management
- Experience in Nonprofit Organizations
- Staff Management Skills
- Pest Control Management
- Fundraising
- Executive Board Management
- Experience with Digital POS Systems
- Graphic and media design
- Staff management
- Customer relationship management
- Microsoft office suite expert
- Adobe creative suite (photoshop, illustrator, dreamweaver)
Certification
- CRP/AED - Infant, Child, and Adult
- First Aid - Infant, Child, and Adult
References
Upon Request
Timeline
Operations Manager
Opera Roanoke
07.2022 - Current
Interim Executive Director
11.2021 - Current
Museum Operations Manager
WONDER UNIVERSE: A CHILDREN'S MUSEUM
05.2021 - Current
Visitor Services Associate
VIRGINIA MUSEUM OF NATURAL HISTORY
04.2019 - 05.2021
Summer Intern
Reynolds Homestead
04.2017 - 08.2017
Bachelor's in Public History -
UNIVERSITY OF VIRGINIA'S COLLEGE AT WISE
Associate in General Studies -
PATRICK HENRY COMMUNITY COLLEGE
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