Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Katie J. Baca

Enid,Ok

Summary

Dependable, patient, and hard-working individual with a proven track record of excellence in various environments. Efficiently completes projects with a diverse range of skills. Highly skilled in interpersonal communication, people skills, and maintaining a high level of tolerance. Demonstrates empathy and is a fast learner who thrives under pressure. Committed to continuous self-improvement and displays an impressive attention to detail. Actively contributes as a volunteer with the local community theater company, The Gaslight Theater. Utilizes talent as an actor to work closely with children's theater and willingly assists the Tech Crew whenever necessary.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Home Care CNA

01.2018
  • Delivery of medications, dressing, Showering, use of Hoyer Mechanical Lift, grooming, hygiene, feeding, catheter care, bowel program, and all other ADL's

Home Care CNA

01.2018
  • Shower assistance, assistance with medication, assistance with prosthesis, assistance with all transfers, and assistance with all household duties

Associate

TJX Companies
10.2024 - Current
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
  • Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
  • Played an integral role in launching successful projects by coordinating tasks among team members while adhering closely to established timelines and budgets.
  • Optimized departmental processes with the implementation of innovative strategies, resulting in improved efficiency and reduced costs.
  • Exceeded sales targets consistently by employing strategic selling techniques and building long-lasting relationships with clients.
  • Enhanced customer loyalty programs, analyzing customer feedback for continuous improvement.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Developed strong rapport with customers and created positive impression of business.
  • Prioritized helping customers over completing other routine tasks in store.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Recommended complementary purchases to customers, increasing revenue.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.

Merchandising Manager/Customer Experience Manager

Five Below
04.2023 - 10.2024
  • Key holder, responsible for opening and closing the store, responsible for counting all cash assets in all registers and safes at both open and close, responsible for taking all phone calls, responsible for resolving all customer complaints and issues, delivering stellar customer service and responsible for motivating employees to follow, attending meetings, completing orders, submitting support tickets to the correct agencies, checking in merchandise deliveries, delegating and completing receiving and stocking procedures, recording and properly disposing of damaged and expired merchandise, Merchandising resets, responsible for training and coaching all new team members, Responsible for the upkeep of the employee break lounge, responsible for delivering creative ways to bring customers into the store, responsible for leading the team into the Alex Lemonade Stand Foundation for Childhood Cancer charity drive raising 350% of our fundraising goal, Operating POS system including security override functions, providing maintenance for store systems and fixtures, receiving corporate communications and passing them along to a team, reading sales data, implementing new practices to drive sales
  • Trained and supervised merchandising team members in best practices, improving overall performance.
  • Implemented innovative visual displays that captured attention and boosted sales significantly.
  • Evaluated merchandise assortment regularly to ensure alignment with consumer preferences and demands.
  • Increased sales by developing and implementing successful merchandising strategies.
  • Managed inventory levels effectively to minimize stock shortages and overstocks.
  • Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
  • Managed seasonal transitions smoothly, minimizing disruptions while maintaining adequate stock levels.
  • Established a culture of excellence within the merchandising team through coaching, mentoring, and goal setting.
  • Maintained point of sale (POS) system by inputting accurate inventory information.
  • Established monthly goals and communicated performance expectations during team meetings to optimize sales.
  • Optimized store layouts for maximum efficiency, enhancing the shopping experience for customers.
  • Optimized store displays and appearance via strategic merchandising.
  • Implemented loss prevention measures that reduced shrinkage rates significantly without compromising customer service quality or store aesthetics.
  • Boosted customer satisfaction by analyzing customer data and optimizing product placement.
  • Organized meetings for up to 10 staff members to discuss upcoming promotions, key strategies, and tasks.
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.
  • Monitored inventory levels and made necessary adjustments to maximize sales and profits.
  • Motivated and mentored merchandise team to achieve high performance and job satisfaction.
  • Maintained updated product knowledge to successfully educate and advise customers.
  • Monitored inventory levels and avoided shortages with timely replenishment of stock.
  • Facilitated resolution of vendor disputes and discrepancies.
  • Assessed areas of service concern and developed improvement plans.
  • Completed monthly profit and loss performance reports.
  • Conducted regular performance reviews with team members, fostering professional growth and development.
  • Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
  • Cultivated a supportive team environment that encouraged open communication, collaboration, and continuous learning to drive exceptional performance outcomes.
  • Developed new employees and on-going performance assessment of current employees.
  • Managed diverse team of customer service representatives, fostering inclusive environment that valued different perspectives.
  • Mentored local personnel on best practices and protocols to maximize productivity.

Sales Associate

Jiffy Trip
09.2022 - 04.2023
  • Delivering above and beyond customer service, Operating POS system including override functions (voids, returns, discounts, safe drops, and accessing registers opened by other employees) stocking, climbing large ladders to move stock, operating lottery machines and self checkouts and troubleshooting repairs/solutions to everyday issues, checking in shipments from vendors and initiate receiving and stocking procedures, merchandising, assisting in training and coaching all new employees, store maintenance (cleaning restrooms, sweeping and mopping store, facing shelves, cleaning counters, registers and card readers.)

CNA

St. Luke's Health System
07.2019 - 12.2019
  • Answering call lights in a timely manner, refilling ice waters regularly, changing, dressing, assistance with all transfers, assistance with ambulation, assistance with feeding, assistance with managing care plans, assistance with medications, operating mechanical lifts, assistance with feeding, traveling to several hospitals up to 60 miles from home, floating from unit to unit, memorizing placement of supply closets and supplies for 14 different units, supervising combative or otherwise dangerous patients, assisting with transfer and care of life flight patients

CNA

Riverview Rehabilitation
01.2018 - 01.2019
  • Answering call lights in a timely manner, assisting clients with all needs, refilling ice water cups regularly, running orders and trays in dining room during all meal times, dressing, changing, use of assistive transfer devices for all transfers, catheter care assistance with med pass, and managing care plans

CNA

Genesis Healthcare
01.2017 - 01.2018
  • Answering call lights in a timely manner, tending to the needs of All clients, running dining orders and food during mealtimes, bathing, exercising, supervising, operating heavy machinery such as Hoyer Mechanical Lift, transfers, dressing, assisting in basic hygiene, and catheter care

Communications Assistant

CaptionCall
01.2016 - 01.2017
  • Providing closed captions for telephone calls to clients who are deaf or have significant hearing loss
  • Providing verbatim dictation for phone calls, making corrections for systemic mistakes during live calls
  • Requires proficiency in technology, attention to detail and excellent diction

Education

Certification - Automotive Technology

Autry Technology Center
Enid, OK

CNA -

Independence Center CNA school
Colorado Springs

High School - General

GOAL Academy High School
Colorado Springs, Colorado
06.2018

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Verbal and written communication
  • Complex Problem-solving
  • Staff training and development
  • Staff management
  • Task delegation
  • Goal setting
  • Documentation and reporting
  • Relationship building
  • Strategic planning
  • Operations management
  • Customer relationship management (CRM)
  • Staff development
  • Sales techniques
  • Policy implementation
  • Conflict resolution
  • Key performance indicators
  • Expectation setting
  • Coaching and mentoring
  • Employee onboarding
  • Policy and procedure development
  • Disciplinary techniques
  • Skype
  • Computer skills
  • Effective communication
  • Problem resolution
  • Adaptability and flexibility
  • Positive attitude
  • Attention to detail
  • Multitasking
  • Problem-solving
  • Organizational skills
  • Team development
  • Customer relationship management
  • Staff training
  • MS office
  • Good judgment
  • Active listening
  • Process improvement
  • Interpersonal relations
  • Employee development
  • Problem-solving aptitude

Accomplishments

  • Published Poet, 2014, Accolades
  • Affidavit of Completion, 2018, Independence Center CNA School
  • Recipient of the Presidential Award for Educational Excellence
  • Certified in BLS, CPR and use of an AED (automatic external defibrillator)
  • Certified in emergency first aid medicine
  • Workplace recipient of Ben's Bells Kindness Coin
  • IMHS Breakthrough Award Recipient
  • IMHS Writing Skills Award Recipient
  • IMHS Honor Role Student

Certification

Certified electronics and electrical systems technician

Certified ALLDATA automotive information specialist

CPR and Advanced Life Support

Timeline

Associate

TJX Companies
10.2024 - Current

Merchandising Manager/Customer Experience Manager

Five Below
04.2023 - 10.2024

Sales Associate

Jiffy Trip
09.2022 - 04.2023

CNA

St. Luke's Health System
07.2019 - 12.2019

Home Care CNA

01.2018

Home Care CNA

01.2018

CNA

Riverview Rehabilitation
01.2018 - 01.2019

CNA

Genesis Healthcare
01.2017 - 01.2018

Communications Assistant

CaptionCall
01.2016 - 01.2017

CNA -

Independence Center CNA school

Certification - Automotive Technology

Autry Technology Center

High School - General

GOAL Academy High School

Similar Profiles

CREATE PROFILE
Katie J. Baca