Summary
Overview
Work History
Education
Skills
Timeline
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Katie Jensen

West Haven

Summary

Dynamic HR Specialist with a proven track record at Management & Training Corporation, excelling in onboarding and employee relations. Skilled in HR policies and analytics, I fostered a positive workplace culture and ensured compliance with regulations. Adept at confidential document control, I enhance team productivity through effective communication and training development.


Overview

17
17
years of professional experience

Work History

HR Specialist

Management & Training Corporation
10.2024 - Current
  • Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
  • Facilitated smooth onboarding processes for new hires, leading to faster integration into the workplace culture.
  • Ensured compliance with federal, state, and local labor laws through regular audits and policy updates.
  • Fielded employee inquiries related to vacation, sick leave and employee assistance.
  • Conducted routine HR audits to ensure data accuracy in personnel files, payroll records, and benefit enrollments.
  • Administered employee leave requests in accordance with FMLA guidelines, maintaining compliance with regulations while providing necessary accommodations for staff members.

HR Administrative Assistant

Management & Training Corporation
01.2024 - 09.2024
  • Efficiently managed personnel files, ensuring all documents were up-to-date and in compliance with legal requirements.
  • Acted as a reliable point of contact for employees seeking information on company policies, or general HR matters.
  • Contributed to a positive company culture by planning engaging team-building events and activities.
  • Enhanced onboarding experience for new hires through well-organized orientation sessions and timely completion of paperwork.
  • Assisted managers in handling employee relations issues through thorough documentation, investigation, and mediation when necessary.
  • Answered and redirected incoming phone calls for office.
  • Maintained confidentiality of sensitive HR information, adhering to strict privacy guidelines at all times.

Office Manager

Elevate Pest Control
04.2021 - 01.2024
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
  • Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
  • Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.

Retention Specialist

Elevate Pest Control
01.2021 - 04.2021
  • Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
  • Enhanced customer satisfaction levels with proactive communication and timely resolution of issues.
  • Negotiated contract renewals, securing continued business partnerships with satisfied clients.
  • Built constructive customer relationships to improve loyalty and recommendations.
  • Gathered feedback from departing customers to identify areas for improvement in products or services offered.
  • Utilized knowledge of customer experience to create specialized plans for customer retention.
  • Fostered positive company image by ensuring prompt and empathetic resolution of customer issues.

Customer Service Representative

Integra Financial Servuces
09.2008 - 01.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.

Education

Moundridge High School
Moundridge, KS
05-2005

Skills

  • Customer relations
  • HR policies and procedures
  • Training and mentoring
  • Training development
  • Diversity and inclusion
  • Employee relations
  • Onboarding and orientation
  • HR analytics
  • Confidential document control
  • HR software proficiency
  • Microsoft office

Timeline

HR Specialist

Management & Training Corporation
10.2024 - Current

HR Administrative Assistant

Management & Training Corporation
01.2024 - 09.2024

Office Manager

Elevate Pest Control
04.2021 - 01.2024

Retention Specialist

Elevate Pest Control
01.2021 - 04.2021

Customer Service Representative

Integra Financial Servuces
09.2008 - 01.2021

Moundridge High School

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