Katie J. Howard
Greenfield,USA
Summary
Detail-oriented, dynamic, and professional with over 8 years of progressive experience in administration, customer service, and sales. Proven ability to develop strategic market plans and build strong relationships. Skilled in cultivating long-term, loyal client partnerships and delivering prompt service. Exceptional interpersonal, communication, and customer relation skills gained through leadership roles. Recognized as a top performer in sales and customer service by management. Equipped with an excellent work ethic, strong sense of responsibility, and unwavering commitment to integrity.
Overview
10
10
years of professional experience
1
1
Certification
Work History
CUSTOMER SERVICES SPECIALIST TIER II
TTEC Services
04.2020 - 05.2024
- Responsible for investigation and detection of fraud as well as implementation of programs for preventing fraud in the claims department
- Report and investigate any signs of external and internal fraud
- Claims investigations
- Made recommendations with supportive documentation for approval or denial of claims in 22008703 review
- Utilization of Management appeals process and apply a comprehensive approach in dealing with all types of claims
- Acquire any information that will prove or disprove the said allegations
- Conducted interviews that may include witness statements to support the allegations
- Dealing with witnesses as well as those suspected of being involved in any fraudulent activity included acquired information that will prove or disprove the said allegations
- Fostered a positive work environment that encouraged collaboration, innovation, and continuous improvement among team members.
Real Estate Sales Agent /Assistant
Berkshire Hathaway HomeServices
01.2018 - 02.2020
- When a decision is made to attempt a purchase, helping the buyer craft their initial offer and purchase agreement
- Delivering and explaining documents in the transaction process
- Coordinating inspections, reports, and repair negotiations
- Monitor deadlines and provide notices to appropriate parties when necessary
- Promote sales of properties through advertisements and open houses
- Provided guidance to buyers throughout the home buying process
- Working with the buyer on their behalf in negotiations with the seller through their agent/broker
- Ensure each transaction complies with legalities and any tax withholdings are complete
- Schedule necessary appointments with all parties, including open house and the final walkthroughs of the home
- Help organize community outreach events to improve our standing in the local area
- Produce all marketing materials including brochures, flyers, online marketing, social media posts, etc
- To continuously build our brand
- Compile and distribute weekly/monthly reports and communicate key results to the rest of the team to ensure company goals are being met
- Delivered Concierge-level customer service to sellers, buyers, and lenders to improve customer satisfaction ratings
- Participate in training sessions to improve skills with administrative tasks in the real estate industry
- Organized, marketed, and planned open houses for all real estate agents
Medicare/Consultant Specialist
Humana Health Insurance
10.2014 - 06.2017
- Regularly manage, review, and verify to ensure appropriate changes are made to resolve customer issues
- In an inbound call center environment
- Assist in completing forms with the member
- Complete address changes and review any plan changes
- Assisted providers and clients with eligibility and benefits
- Provide outstanding leadership in talking with customers by phone or in person to give information about products/services, take orders, cancel accounts, or to escalate too proper department to resolve specific issues
- Determine appropriate charges for services and set up member payments and/or arrange for billing
- Keep records of customer interactions, transactions, inquiries, complaints, comments, and actions taken
- Obtain and examine relevant information to complete the grievance and appeals process
- Responsibilities included addressing authorizations, status inquiries, and prior authorization verification
- Reviewed accounts for explanation of payments and benefit inquiries
- Assisted clients and providers with prior authorization verification and eligibility credentialing
Education
Associates of Science -
International Academy of Technology and Design
Skills
- Microsoft Office Suite
- People Soft
- Lotus Notes
- Adobe Acrobat
- QuickBooks
- Kronos Tracking Systems
- Web chat
- Lexus Nexus
- Global Protect
- Internet Navigation
- VROL
- Complaint Tracker
- SharePoint
- Web-X
- CRM
- Sales force
- Client rapport
- Sales expertise
Certification
- Realtor/Broker Licenses State of Indiana RB23001992 10/2023
Timeline
CUSTOMER SERVICES SPECIALIST TIER II
TTEC Services
04.2020 - 05.2024
Real Estate Sales Agent /Assistant
Berkshire Hathaway HomeServices
01.2018 - 02.2020
Medicare/Consultant Specialist
Humana Health Insurance
10.2014 - 06.2017
- Realtor/Broker Licenses State of Indiana RB23001992 10/2023
Associates of Science -
International Academy of Technology and Design
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