Katie Johnson

May 2022-August 2022

• Maintained optimal temperature during transportation to ensure the quality and freshness of ice cream products.
• Engaged with customers to provide exceptional service, boosting sales and enhancing customer satisfaction.
• Drove truck to events and neighborhoods, distributing ice cream and processing payments efficiently.
• Utilized route navigation apps and local knowledge to optimize delivery routes and improve punctuality.
• Followed all traffic laws and safety regulations, ensuring a safe driving record.
• Loaded and unloaded merchandise, including boxes and pallets weighing up to 50 pounds, with attention to safety and organization.
• Adapted to a flexible schedule and worked additional shifts to meet business demands and customer needs.

• Delivered products to various companies across Massachusetts, ensuring timely and efficient service
• Trained new hires on delivery routes, safety protocols, and best practices to enhance team performance.
• Managed warehouse operations, including creating manifests and assembling orders to ensure accuracy and readiness.
• Conducted solo lab runs by transporting products from facilities to testing laboratories, maintaining compliance and safety.
• Loaded trucks securely to prevent damage, demonstrating attention to detail and safety during transportation.
• Operated vehicles safely in highly congested areas, adhering to traffic laws and maintaining a clean driving record.
• Maintained detailed mileage and fuel logs to monitor and manage transportation costs effectively.

• Kept information confidential and followed HIPAA guidelines to maintain patient trust.
• Organized paperwork such as charts and reports for office and patient needs.
• Enhanced office productivity by handling high volume of callers per day.
• Maintained current and accurate medical records for patients.
• Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
• Located, checked in and pulled medical records for patient appointments and incomplete charts.
• Used knowledge of medical terminology to transcribe patient information from written copy, electronic equipment or verbal direction.
• Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
• Maintained office supplies inventory by checking stock, anticipating department needs and placing and expediting orders.
• Proofread documents and correspondence for accuracy and completeness.
• Sorted all paperwork and documents alphabetically and according to dates and significance.

• Opened and closed store 5-6 days per week by counting registers, making deposits and storing and filing all daily paperwork.
• Completed store opening and closing procedures.
• Trained and mentored new employees.
• Counted out cash drawers and balanced totals.
• Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Adhered to strict food safety and health practices to prevent such illnesses as E.coli and listeria from contaminating products.

• Provided excellent customer service by greeting customers and meeting quality expectations.
• Took orders, prepared meals and collected payments.
• Kept food preparation area, equipment and utensils clean and sanitary.
• Worked front counter, drive-thru and other areas.
• Became familiar with products to answer questions and make suggestions.
• Kept drawer balanced by accurately processing cash, credit and debit payments.
• Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
• Cleaned and organized restrooms by restocking dispensers, sanitizing fixtures and spot cleaning partition walls and doors.
• Collected and bagged garbage from various locations to properly dispose of waste in designated dumpsters.
• Accomplished multiple tasks within established timeframes.