Katie Jones
Germanton,NC
Summary
Dependable delivery driver known for exceptional customer service and attention to detail. Proven ability to optimize routes and ensure timely deliveries, fostering customer satisfaction and loyalty.
Overview
16
16
years of professional experience
Work History
Delivery Driver
DoorDash
12.2025 - Current
- Delivered food orders efficiently, ensuring timely service and customer satisfaction.
- Navigated routes using GPS technology to optimize delivery times and reduce delays.
- Maintained vehicle cleanliness and operational readiness through regular inspections and maintenance.
- Communicated effectively with customers regarding order status and delivery updates.
Lead Professional House Cleaner
Girl Vs Grime
07.2015 - 11.2019
- Led a team of house cleaners to ensure high standards of cleanliness and client satisfaction.
- Developed and implemented efficient cleaning procedures to optimize workflow and reduce time spent on tasks.
- Trained new staff in proper cleaning techniques, safety protocols, and equipment usage.
- Conducted quality inspections to maintain consistency and adherence to company standards.
- Managed scheduling conflicts proactively, resulting in minimal disruptions to both clients'' and employees'' schedules.
- Collaborated with team members to complete large-scale cleaning projects within deadlines.
- Streamlined house cleaning processes for increased efficiency and time management.
- Established open lines of communication with clients, fostering an environment where feedback was welcomed and acted upon accordingly.
- Promoted green cleaning practices within the team, contributing to a more sustainable business operation.
- Assisted clients in preparing their homes for special events or occasions by providing specialized deep-cleaning services as needed.
- Trained new hires on company procedures, ensuring consistent quality across all team members.
- Contributed to the company''s growth and success by consistently meeting or exceeding revenue goals through exceptional service delivery.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Dusted picture frames and wall hangings with cloth.
- Polished fixtures to achieve professional shine and appearance.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Returned emptied garbage receptacles to proper locations.
- Sorted, laundered and put away various laundry items.
- Washed and put away kitchen dishes, utensils and glassware.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
Sales Associate
Walmart
07.2010 - 11.2014
- Assisted customers in product selection and provided exceptional service to enhance shopping experience.
- Managed inventory levels and organized stock to ensure product availability and reduce shrinkage.
- Conducted regular price checks and adjusted pricing labels for accuracy in compliance with company standards.
- Collaborated with team members to maintain store appearance, including merchandising displays and cleanliness.
- Trained new associates on store policies, procedures, and customer service best practices to improve team efficiency.
- Resolved customer inquiries and complaints promptly, fostering positive relationships and loyalty among shoppers.
- Participated in sales promotions and events, contributing to increased foot traffic and overall sales performance.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Education
High School Diploma -
Parkland High School
Winston-SalemSkills
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
- Attention to detail
- Dependable and reliable
- Punctual and reliable
- Safe driving
- Clean driving record
- GPS operation
- Map reading and navigation skills
Timeline
Delivery Driver
DoorDash
12.2025 - Current
Lead Professional House Cleaner
Girl Vs Grime
07.2015 - 11.2019
Sales Associate
Walmart
07.2010 - 11.2014
High School Diploma -
Parkland High School