Katie Jordan
Coatesville,PA
Summary
Dynamic District Manager with a proven track record at VIP Holiday Photos, excelling in strategic planning and operations management. Enhanced employee engagement and customer satisfaction through effective training and leadership. Successfully oversaw store openings, ensuring compliance and high-quality standards, while fostering a collaborative work environment that drives performance.
Professional manager with strong focus on team collaboration and achieving results. Proven ability to lead and develop teams, adapt to changing needs, and drive operational success. Skilled in strategic planning, performance management, and relationship building. Reliable and consistently deliver on organizational goals.
Overview
8
8
years of professional experience
Work History
District Manager
VIP Holiday Photos
09.2024 - 08.2025
- Supervised various locations, enforcing high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Collaborated with senior management on strategic planning initiatives aimed at maximizing profitability while maintaining high standards of quality across the district.
Manager
Spirit Halloween Super Store
07.2024 - 11.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
Assistant Manager
Spirit Halloween Super Store
07.2021 - 11.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Administrative Assistant
Weston Solutions Inc.
11.2022 - 09.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Manager
VIP Holiday Photo
11.2021 - 09.2024
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
Customer Service Representative
A Duie Pyle
11.2017 - 10.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Downingtown West High School
Downingtown Pa No Degree - Business Management
Strayer University
Philadelphia, PA06-2027
Skills
- Leadership skills
- Recruiting and hiring
- Strategic planning
- Customer service
- Training and coaching
- Operations management
- Sales management
- Customer relations
- Staff management
Timeline
District Manager
VIP Holiday Photos
09.2024 - 08.2025
Manager
Spirit Halloween Super Store
07.2024 - 11.2024
Administrative Assistant
Weston Solutions Inc.
11.2022 - 09.2024
Manager
VIP Holiday Photo
11.2021 - 09.2024
Assistant Manager
Spirit Halloween Super Store
07.2021 - 11.2024
Customer Service Representative
A Duie Pyle
11.2017 - 10.2020
Downingtown West High School
No Degree - Business Management
Strayer University
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