Katie Justice
Ontario
Summary
Healthcare professional ready to contribute to patient care excellence. Expertise in providing compassionate care and supporting medical staff in fast-paced environments. Reliable team player focused on adapting to evolving patient needs and delivering quality outcomes.
Experienced with patient care and daily living assistance. Utilizes compassionate communication to support patients emotionally and physically. Strong understanding of medical equipment operation and patient monitoring techniques.
Skilled Patient Care Technician offering demonstrated expertise in patient support developed over [Number] years of healthcare experience. Skilled at supporting transports, ambulating patients and charting updates. Flexible team player with positive and upbeat nature.
Patient-focused [Job Title] with demonstrated experience providing compassionate and comprehensive care. Skilled in monitoring vital signs, performing wound care and assisting with daily living activities. Demonstrated ability to provide emotional support to patients and families.
Overview
10
10
years of professional experience
Work History
Patient Care Technician
Rochester General Hospital
02.2025 - Current
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Maintained clean and safe environment to promote patient safety and comfort.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
Patient Care Technician
Highland Hospital
07.2024 - Current
- Provided direct patient care, including bathing, grooming, and feeding assistance
- Monitored vital signs and reported any abnormalities to the nursing staff
- Assisted with transferring patients in and out of beds or wheelchairs
- Performed phlebotomy procedures to collect blood samples for laboratory testing
- Prepared and maintained patient rooms by ensuring cleanliness and stocking necessary supplies
- Documented patient information accurately and timely in electronic medical records system
- Ensured compliance with infection control protocols during all patient interactions
- Provided comfort measures such as positioning pillows, blankets, or adjusting room temperature as needed
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Maintained strict adherence to infection control protocols, minimizing risk of disease transmission within the clinical environment.
- Prepared and maintained patient rooms for admissions, discharges, and transfers, ensuring readiness and comfort.
- Delivered compassionate end-of-life care, offering comfort and dignity to patients in their final stages.
- Demonstrated proficiency in using medical equipment such as EKG machines
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Supported patients with activities of daily living, including dressing, toileting, and ambulation
Access Associate / Medical Assistant
Rochester Regional Health Immediate Care
06.2021 - Current
- Registering patients
- Indexing
- Improved office efficiency by managing incoming calls and directing patients to appropriate departments.
- Medical Assistant Taking vitals
- Computer skills
- Assisting nurses and providers with what ever they need help with
- Physicals
- Assisted in training new Access Associates, ensuring consistent service standards across the department.
- Expedited check-in process by efficiently handling walk-in appointments and emergency situations when necessary.
- Reduced wait times for patients by implementing an organized system for processing paperwork.
- Maintained a welcoming environment for patients, addressing their concerns with empathy and professionalism.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Answered incoming calls, scheduled appointments and filed medical records.
Patient Care Technician
Rochester Regional Health
05.2024 - 07.2024
- EKG
- Vitals
- Patient Care as needed Setting up small procedures
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Maintained clean and safe environment to promote patient safety and comfort.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
- Promoted a safe and inclusive healthcare environment, adhering to policies and procedures while advocating for the well-being of all patients.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
Teacher Assistant
Tot Spot Daycare
08.2020 - 02.2022
- Daily childcare needs
- Assisted lead teacher in the monitoring of student progress and updating required documentation, ensuring accurate records for each learner.
- Increased student participation with engaging activities and group projects that promoted collaboration and teamwork.
- Developed and implemented engaging lesson plans to keep learner attention.
- Collaborated with adults and children to provide safe and educational experience.
- Facilitated student-led, inquiry-based activities in classroom to enhance learning experience.
CNA - Certified Nursing Assistant
Maplewood Senior Living
12.2020 - 06.2021
- Resident care
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Reduced patient stress levels through effective communication and active listening skills.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Served as a liaison between patients, families, and medical staff to ensure clear communication and understanding of treatment plans.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Documented patient information and care activities in electronic health record.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
CNA - Certified Nursing Assistant
Sodus Rehabilitation and Nursing Center
06.2020 - 08.2020
- Taking care of residents in rehab unit
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Store Manager
Dunkin' Donuts
04.2017 - 07.2019
- Assisted with hiring, training and mentoring new staff members.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Completed point of sale opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Approved regular payroll submissions for employees.
- Supervised guests at front counter, answering questions regarding products.
- Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Cashier
Panera Bread
05.2015 - 04.2017
- Delivered excellent customer service while taking customer orders
- Developed multitasking skills
- Gained strong communication skills
- Prepared drinks
- Helped with store openings and evening close ups
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
Education
High School Diploma -
James A Beneway High School
Ontario, NY08-2015
Skills
- Vital signs monitoring
- CPR certification
- Patient observation
- Blood glucose testing
- Basic life support
- Infection control standards
- Catheter care
- ADL support
- Specimen collection
- Infection control
- Phlebotomy techniques
- Patient positioning
- Feeding assistance
- Professional bedside manner
- Infection prevention
- Hospice and palliative care
- Patient assistance
- Electronic charting
- Inpatient care
- Phlebotomy training
Languages
English
Full Professional
Timeline
Patient Care Technician
Rochester General Hospital
02.2025 - Current
Patient Care Technician
Highland Hospital
07.2024 - Current
Patient Care Technician
Rochester Regional Health
05.2024 - 07.2024
Access Associate / Medical Assistant
Rochester Regional Health Immediate Care
06.2021 - Current
CNA - Certified Nursing Assistant
Maplewood Senior Living
12.2020 - 06.2021
Teacher Assistant
Tot Spot Daycare
08.2020 - 02.2022
CNA - Certified Nursing Assistant
Sodus Rehabilitation and Nursing Center
06.2020 - 08.2020
Store Manager
Dunkin' Donuts
04.2017 - 07.2019
Cashier
Panera Bread
05.2015 - 04.2017
High School Diploma -
James A Beneway High School
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