Katie Kenyon
Charlotte,NC
Summary
Experienced professional with a Master of Science in Organizational Change and Leadership. Leverages expertise in sales training, project management, business development, and market analysis. Demonstrates consistent ability to deliver industry-standard products through effective collaboration with technology partners. Proficient in influencing stakeholders for successful project delivery and exceptional results achieved.
Overview
17
17
years of professional experience
Work History
Flight Attendant
PSA / American Airlines
2019.10 - Current
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Maintain a high degree of crew coordination and professionalism
- Performing duties in a professional, efficient, and cordial manner
- Completing records and reports as required to support the operation of the company.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
Sales Representative Manager
Proman Staffing
2024.02 - 2024.05
- Prospecting businesses in need of staffing, Direct Hire, Temp to Permanent, Contract Employees, Presentation, Contract Review, Work Site, Safety Tours, Documented into CRM system, Consistently outperformed sales quotes, developing new business plans, building strong customer relationships, and effectively managed time and territory
- Work closely with recruiter to fill staffing needs in a 48 hr turnaround to fill staffing needs of clients.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Organized and detail-oriented with a strong work ethic.
Multi-Team Leader
H&R Block
2020.09 - 2023.10
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
Owner /Executive Assistant to the Chairman and CEO
Let Us Do Your Work 4 You
2015.01 - 2020.02
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Account Executive
AT&T Advertising Solutions
2007.03 - 2015.01
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Maintained up-to-date knowledge on product offerings, ensuring accurate representation during sales pitches or negotiations with clients.
- Negotiated contracts successfully, securing favorable terms for both the company and clients.
- Participated actively in networking events and trade shows, representing the company professionally and expanding its reach within target markets.
- Trained junior team members on best practices for account executive responsibilities, fostering a collaborative work environment focused on continuous improvement.
- Monitored industry trends and competition, adjusting sales strategies accordingly to maintain a competitive edge in the market.
- Collaborated with cross-functional teams to develop comprehensive sales proposals that addressed all aspects of client requirements.
- Orchestrated client events and webinars to educate prospects on product offerings and industry trends, generating leads and building brand awareness.
- Fostered long-lasting relationships with major clients to secure repeat business and referrals.
- Successfully managed portfolio of high-value accounts, maintaining focus on customer satisfaction and account growth.
- Led negotiations, securing deals that aligned with both client expectations and company goals.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Education
Master of Science - Business Development
Pfeiffer University
Misenheimer, NC05.2007
Skills
- CRM proficiency
- Business Development
- Lead Generation
- Reliability and punctuality
- Teamwork and Collaboration
- Problem-Solving
- Team motivation
- Sales Coaching
- Sales team training
- Negotiation expertise
- Strategic Prospecting
Timeline
Sales Representative Manager
Proman Staffing
2024.02 - 2024.05
Multi-Team Leader
H&R Block
2020.09 - 2023.10
Flight Attendant
PSA / American Airlines
2019.10 - Current
Owner /Executive Assistant to the Chairman and CEO
Let Us Do Your Work 4 You
2015.01 - 2020.02
Account Executive
AT&T Advertising Solutions
2007.03 - 2015.01
Master of Science - Business Development
Pfeiffer University
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