Hi, I’m
Katie Kessinger
Rock Hill,SC
Summary
Enthusiastic, self-motivated, and adaptable to all customer service environments. Adaptable professional for 15+ years in public and private professions, offering quality customer service. Skilled with remaining calm during stressful situations, while committed to reaching resolution, leading to creating strong client relationship with professionalism and integrity. Authorized to work in the US for any employer
Overview
12
years of professional experience
1
Certificate
Work History
MassageLuxe-Fort Mill, SC
License Massage Therapist
12.2023 - 08.2024
Job overview
- Recognized by management, based on numbers, as the most requested therapist in the first month
- Performed therapeutic massages on clients to alleviate pain, reduce stress, and promote relaxation
- Utilized various techniques such as Swedish, deep tissue, and hot stone to address specific muscle groups and target areas of tension
- Educated clients about the benefits of regular massage therapy for overall wellness and stress management
- Participated in professional networking events or conferences to stay connected with industry peers and expand professional network
- Customized massage treatments based on individual client needs and preferences.
Sanctuary Massage and Facial Spa-Fort Mill, SC
Licensed Massage Therapist
08.2022 - 12.2023
Job overview
- Consulted with clients about their medical histories and any problems with stress and/or pain
- Built strong rapport with clients through attentive listening skills and empathetic communication
- Provided education to clients on self-care techniques and exercises to enhance the benefits of massage therapy
- Provided chair massages at corporate events or wellness fairs as part of promotional activities.
Urbana Spa-Charlotte, NC
Licensed Massage Therapist
07.2021 - 05.2022
Job overview
- Built rapport with clients to build 30% request rate and prebooking percentages
- Conducted intake with client to decide if they would benefit more from a relaxation or therapeutic massage
- Worked alongside other massage therapists to ensure couples, spa parties or friends are going into session at the same time.
Massage Envy-Charlotte, NC
Licensed Massage Therapist
01.2013 - 07.2021
Job overview
- Established clients' needs by reviewing medical history
- Attended continuing education workshops to reinforce and update skills
- Actively attended continuing education classes whether through the brand or outsource
- Collaborated with other therapists in a multidisciplinary clinic setting to provide comprehensive care for patients.
Drive IV Hydration & Medspa-Jacksonville, NC
Licensed Massage Therapist
02.2020 - 12.2020
Job overview
- Gave massage therapy services to clients at a high-end day spa
- Increased number of patrons receiving regular (bi-weekly) massage services
- Possessed the ability to work without direct supervision as well as with a team
- Responsible for renewing therapist license as dictated by state regulation and carry general liability
- Scheduled and confirmed appointments and collection of fees
- Created and maintained client files.
Outback Steakhouse-Jacksonville, NC
Server/Bartender/Trainer
03.2016 - 12.2016
Job overview
- Trained new servers on guest service expectations, safety procedures, proper food-handling, and restaurant protocols
- Effectively communicated with kitchen staff about customer allergies, dietary needs, and other special requests
- Followed and met quality expectations and standards
- Performed closing duties such as deep cleansing of kitchen surfaces, storage, and equipment
- Maintained efficient flow of drinks to the server well, while ensuring a positive guest experience for all bar patrons.
Chabones Steakhouse and Tapas-Lake Havasu City, AZ
Server/Bartender
03.2015 - 02.2016
Job overview
- Gave the perfect service experience for every Guest
- Demonstrated thorough knowledge of food and beverage products, menus, and promotions
- Restocked and replenished bar inventory and supplies
- Oversaw all assigned house bank and followed all cash handling procedures
- Reported to property on time and in proper uniform.
Education
University of Mount OliveMount Olive, NC
Some College from Liberal Arts
12.2019
Southeastern Institute-CharlotteCharlotte, NC
500 Credit Hours from Massage Therapy
05.2011
Skills
- Trigger Point Therapy
- Bartending
- Food Safety
- Front Desk
- Physiology Knowledge
- POS
- Cash Handling
- Laundry
- Conflict Management
- Leadership
- Customer Service Manager
- Cleaning Experience
- Medical records
- Typing
- Customer service
- Medical Scheduling
- Microsoft Word (10 years)
- Microsoft Excel
- Cleaning
- Trigger point therapy
Certification
- Board Of Massage Therapy, 07/01/22, 06/01/24
- SC LMBT, 12915, 06/01/26
- NC LMBT, 12269, 12/01/24
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
License Massage Therapist
MassageLuxe-Fort Mill, SC
12.2023 - 08.2024
Licensed Massage Therapist
Sanctuary Massage and Facial Spa-Fort Mill, SC
08.2022 - 12.2023
Licensed Massage Therapist
Urbana Spa-Charlotte, NC
07.2021 - 05.2022
Licensed Massage Therapist
Drive IV Hydration & Medspa-Jacksonville, NC
02.2020 - 12.2020
Server/Bartender/Trainer
Outback Steakhouse-Jacksonville, NC
03.2016 - 12.2016
Server/Bartender
Chabones Steakhouse and Tapas-Lake Havasu City, AZ
03.2015 - 02.2016
Licensed Massage Therapist
Massage Envy-Charlotte, NC
01.2013 - 07.2021
University of Mount Olive
Some College from Liberal Arts
Southeastern Institute-Charlotte
500 Credit Hours from Massage Therapy
Assessments
- Data entry: Attention to detail, Proficient, 07/01/22
- Management & leadership skills: Impact & influence, Proficient, 06/01/22
- Food service: Customer situations, Proficient, 01/01/23
- Verbal communication, Proficient, 06/01/22
- Legal skills, Proficient, 05/01/22
- Bartending, Proficient, 06/01/22
- Medical terminology, Proficient, 05/01/22
- Administrative assistant/receptionist, Proficient, 06/01/22
- Delivery driver, Proficient, 06/01/22
- Written communication, Proficient, 06/01/22
- Medical receptionist skills, Proficient, 06/01/22
- Typing, Proficient, 06/01/22
- Proofreading, Proficient, 06/01/22
- Real estate, Proficient, 06/01/22
- Building relationships for childcare providers, Proficient, 05/01/22
- Working with MS Word documents, Proficient, 06/01/22
- Sales skills, Proficient, 01/01/23
- Customer focus & orientation, Proficient, 05/01/22
- Protecting patient privacy, Proficient, 06/01/22
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