Summary
Overview
Work History
Education
Skills
Timeline
Generic

Katie Kessler

Tahlequah,OK

Summary

Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.

Overview

13
13
years of professional experience

Work History

Data Entry Supervisor

Greenleaf Nursery
Park Hill, Oklahoma
02.2015 - Current
  • Ensured that all data was entered correctly, following established procedures and protocols.
  • Trained new employees on how to use different computer applications related to entering data accurately.
  • Provided guidance to the data entry staff on how to enter data accurately and efficiently.
  • Analyzed existing systems and recommended changes or improvements to ensure efficiency in the workflow.
  • Responded quickly to customer inquiries relating to any issues they may have encountered with their online accounts.
  • Documented detailed instructions for using various software programs used in the data entry process.
  • Assisted with the development of new databases and ensured proper implementation of changes.
  • Resolved any discrepancies between source documents and entries made into the database system promptly.
  • Managed a team of data entry personnel and monitored their performance.
  • Developed strategies for increasing productivity within the department while maintaining high levels of accuracy.
  • Coordinated with other departments to ensure accurate information is entered into the system timely.
  • Reviewed errors in data entries made by staff members, providing feedback as necessary.
  • Maintained records of all transactions processed by the data entry team.
  • Maintained employee attendance records to guarantee efficiency when meeting project deadlines.
  • Interviewed and trained incoming data entry employees, assuring successful transitioning of trainees.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Delegated work to staff, setting priorities and goals.
  • Coordinated with other supervisors, combining group efforts to achieve goals.
  • Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
  • Resolved customer complaints or answered customers' questions.

Accounts Receivable Clerk

Oklahoma Production Center Opc
Tahlequah, Oklahoma
06.2013 - 11.2014
  • Maintained accurate records of accounts receivable and payable transactions.
  • Conducted research on customer accounts as needed to answer inquiries or resolve issues related to payments received or owed.
  • Created detailed reports summarizing accounts receivable activity within specified time periods.
  • Updated vendor files with new contact information or changes in payment terms upon request.
  • Reconciled daily cash receipts with bank deposits.
  • Processed invoices, credit memos, and other documents related to accounts receivable.
  • Responsible for entering customer payments into the accounting software system.
  • Verified accuracy of invoices and account balances.
  • Prepared monthly statements for customers and sent out reminder notices when necessary.
  • Generated weekly aging reports to track overdue payments from clients and followed up accordingly.
  • Assisted in month-end closing activities such as preparing journal entries, reconciling accounts, and creating financial reports.
  • Analyzed customer account information to identify discrepancies or trends in payment history.
  • Communicated regularly with vendors regarding invoice processing status updates.
  • Reconciled bank statements on a regular basis to ensure accuracy of financial records.
  • Provided support on audits of accounts receivable by gathering requested information from internal systems.
  • Coded invoices to maintain organized and accurate records.
  • Reviewed all incoming payments for accuracy before posting them into the general ledger system.
  • Monitored accounts receivable report, checking for late, delinquent, or missing invoices, and payments.
  • Sent copies of invoices and statements to customers to facilitate payment of outstanding invoices.
  • Entered, posted and scanned accounts receivable documents into accounting software.
  • Calculated unpaid invoices to maintain updated receivables reports.
  • Reached out to vendors and customers to resolve account problems.
  • Researched customer billing issues and resolved problems to facilitate receipt of overdue monies and promote good customer relationships.
  • Performed various accounts receivable functions, handled cash receipts posting, updated cash flow reports and researched chargebacks and write-offs.
  • Generated, mailed and monitored invoices.
  • Applied cash receipts and performed daily bank deposits.
  • Performed data entry tasks with accuracy and speed.
  • Greeted visitors and customers in a friendly, professional manner.
  • Answered phone calls and directed them to the appropriate personnel.
  • Maintained an organized filing system of paper documents.
  • Managed incoming and outgoing mail correspondence.
  • Updated customer contact information in the system database.
  • Enhanced recordkeeping storage space and usability by reorganizing physical filing systems.
  • Answered multi-line telephone system and routed calls to appropriate personnel.

Office Assistant

Ideal Construction Company
Muskogee, Oklahoma
10.2011 - 05.2013
  • Assisted with special projects as needed by researching information on the internet or through other sources.
  • Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
  • Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
  • Greeted visitors, determined their needs and directed them to the appropriate personnel.
  • Performed data entry tasks into various computer systems accurately and efficiently.
  • Managed inventory of office supplies and placed orders when needed.
  • Maintained an organized filing system of paper documents and electronic files.
  • Provided administrative support to multiple departments as needed.
  • Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
  • Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
  • Handled incoming and outgoing mail and packages, including preparation for shipping.
  • Maintained confidentiality of sensitive information and documents.
  • Managed daily office operations and maintained a clean and efficient workspace.
  • Conducted research and compiled data for reports and projects.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
  • Worked effectively in team environments to make the workplace more productive.

Education

Some College (No Degree) - General Studies

Northeastern State University
Tahlequah, OK

GED -

Indian Capital Technology Center - Bill Willis/Tahlequah
Tahlequah, OK

Skills

  • Accuracy and Precision
  • Data Management
  • Deadline-oriented
  • Multitasking
  • Information Security
  • Employee Supervision
  • Data Entry
  • Adaptability
  • Handling Complaints
  • Task Prioritization

Timeline

Data Entry Supervisor

Greenleaf Nursery
02.2015 - Current

Accounts Receivable Clerk

Oklahoma Production Center Opc
06.2013 - 11.2014

Office Assistant

Ideal Construction Company
10.2011 - 05.2013

Some College (No Degree) - General Studies

Northeastern State University

GED -

Indian Capital Technology Center - Bill Willis/Tahlequah

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Katie Kessler