Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

KATIE K HENRY

Salem

Summary

Detail-oriented and proficient in collecting, organizing and administering medications in health care settings. Enhance patient well-being with diligent care and recreational support in between medication rounds. Trained in emergency response.

Organized Medical Appointment Scheduler known for high productivity and efficient task completion. Specialize in patient coordination, schedule optimization, and healthcare software management. Excel in communication, empathy, and problem-solving to enhance patient satisfaction and streamline appointment processes.

Overview

6
6
years of professional experience

Work History

Medical Appointment Scheduler

Spinal Diagnostics
Tualatin
05.2025 - Current
  • Scheduled patient appointments using electronic health record systems efficiently.
  • Coordinated with medical staff to ensure timely patient care and service delivery.
  • Managed patient inquiries and provided information about services offered.
  • Verified insurance information to facilitate smooth appointment processing.
  • Maintained accurate patient records and updated scheduling databases regularly.
  • Communicated appointment reminders to patients via phone and email.
  • Assisted in resolving scheduling conflicts and optimizing provider availability.
  • Collaborated with team members to enhance scheduling workflows and efficiency.
  • Utilized scheduling software programs to efficiently book appointments according to physician availability.
  • Verified insurance eligibility prior to scheduling appointments.
  • Provided administrative support such as filing, copying, faxing and scanning documents as needed.

Medical Assistant

Best med behavioral health
Salem
01.2025 - 05.2025
  • Assisted healthcare providers with patient examinations and procedures.
  • Scheduled patient appointments and managed front desk operations efficiently.
  • Maintained accurate patient records in electronic health record systems.
  • Educated patients on treatment plans and medication instructions clearly.
  • Collected vital signs and performed preliminary health assessments effectively.
  • Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
  • Supported mental health professionals during therapy sessions and assessments.
  • Managed inventory of medical supplies and assisted in ordering processes.
  • Coordinated with multidisciplinary teams to ensure comprehensive patient care.
  • Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
  • Administered injections, medications and treatments as directed by the physician.
  • Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
  • Measured vital signs and took medical histories to prepare patients for examination.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Documented notes during patient visits.
  • Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
  • Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
  • Scheduled appointments for patients via phone and in person.
  • Collected samples from patients for laboratory testing purposes.
  • Cleaned and maintained medical equipment following procedures and standards.
  • Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.

Medication Technician

Rose Linn Vintage Place
West Linn
01.2024 - 06.2024
  • Kept adequate supplies, reordering new items to meet typical patient loads.
  • Tracked medication administration and frequently audited medication sheets.
  • Verified patients' identity, history and current medications.
  • Assisted with non-medication related tasks within scope of practice, including transferring or repositioning patients.
  • Maintained accurate records in facility's eMAR system, detailing every medication movement and patient administration.
  • Verified patient identity prior to administering medications for safety purposes.
  • Resolved emergency situations with calm, level-headed and knowledgeable approach.
  • Recognized and adhered to six rights of medication administration with all patients daily.
  • Replaced bed linens and washed laundry to keep residents' rooms clean and tidy.
  • Followed facility policies and procedures during handling of controlled substances.
  • Ensured accurate communication of allergy information between healthcare team members when administering medications.
  • Responded to call lights to quickly address patient needs.
  • Collaborated with nursing staff when patients experienced pain and discomfort.

Medication Technician

The Springs Living
Wilsonville
03.2023 - 12.2023
  • Kept adequate supplies, reordering new items to meet typical patient loads.
  • Tracked medication administration and frequently audited medication sheets.
  • Verified patients' identity, history and current medications.
  • Prepared oral, topical, or injectable medications for administration according to physician orders.
  • Examined and recorded patient vital signs before and after administering medication.
  • Communicated with doctors to request prescription refills for patients.
  • Maintained accurate records in facility's eMAR system, detailing every medication movement and patient administration.
  • Recognized and adhered to six rights of medication administration with all patients daily.
  • Assisted with non-medication related tasks within scope of practice, including transferring or repositioning patients.
  • Uphold strict facility and HIPAA regulations governing patient information and interactions.
  • Resolved emergency situations with calm, level-headed and knowledgeable approach.
  • Monitored current conditions, asked questions about health concerns and reported back to clinical team.

Medical Scheduler

Willamette Urology
Salem
01.2022 - 12.2022
  • Ensured compliance with privacy regulations by maintaining confidentiality of patient information at all times.
  • Assisted new patients in completing registration paperwork prior to their first appointment.
  • Provided support to reception staff during peak hours or when additional assistance was required.
  • Liaised with hospital departments to schedule ancillary services such as lab work or imaging studies in conjunction with patient appointments.
  • Collaborated with billing departments to verify insurance coverage and obtain pre-authorizations for procedures when required.
  • Updated physician schedules regularly, taking into account vacations, conferences, or other factors affecting availability.
  • Maintained daily appointment schedules for multiple physicians or healthcare providers within facility.
  • Scheduled patient appointments for various medical services, including consultations, screenings, and surgeries.
  • Numerous referrals from primary care physicians were received.
  • Tracked no-shows and cancellations, making necessary adjustments to future scheduling practices as needed.
  • Prioritized urgent appointment requests based on medical necessity and provider availability.
  • Assisted patients with rescheduling or canceling appointments as needed.
  • Handled incoming calls from patients and answered questions related to their scheduled appointments or general inquiries about facility's services.
  • Corresponded with insurance companies to process claims of patients.
  • Completed insurance claim forms or other required paperwork.
  • Collected patient copays and balances.
  • Managed registration desk by answering telephones and transferring calls to designated department.
  • Scheduled x-rays and lab work for patients.
  • Transcribed physician notes, detailing diagnosis or recommendations.

Medical Appointment Scheduler

Sky Lakes Medical Center
Klamath Falls
01.2020 - 12.2020
  • Communicated appointment confirmations and reminders to patients via phone calls or emails.
  • Coordinated with medical professionals to determine availability and ensure appropriate scheduling practices.
  • Monitored waitlists for desired appointment slots and contacted patients when openings became available.
  • Assisted new patients in completing registration paperwork prior to their first appointment.
  • Collaborated with billing departments to verify insurance coverage and obtain pre-authorizations for procedures when required.
  • Prioritized urgent appointment requests based on medical necessity and provider availability.
  • Numerous referrals from primary care physicians were received.
  • Maintained daily appointment schedules for multiple physicians or healthcare providers within facility.
  • Handled incoming calls from patients and answered questions related to their scheduled appointments or general inquiries about facility's services.
  • Scheduled patient appointments for various medical services, including consultations, screenings, and surgeries.
  • Prepared daily reports detailing scheduled appointments, cancellations, no-shows, and any relevant scheduling issues.
  • Assisted patients with rescheduling or canceling appointments as needed.
  • Updated physician schedules regularly, taking into account vacations, conferences, or other factors affecting availability.
  • Liaised with hospital departments to schedule ancillary services such as lab work or imaging studies in conjunction with patient appointments.

Education

Certification -

Institute of Technology
Salem, Oregon
03.2020

Skills

  • Medical Records Management
  • Emergency Response
  • Daily living assistance
  • Records Updating
  • Medication storage
  • Insurance Verification
  • Medication Administration
  • Pharmacy Knowledge
  • Attention to Detail
  • Organizational Skills
  • Computer Literacy
  • Vital Signs Monitoring
  • Patient Care
  • Drug Interaction Awareness
  • Empathy and Compassion
  • Safety Management

Languages

English, Fluent

Timeline

Medical Appointment Scheduler

Spinal Diagnostics
05.2025 - Current

Medical Assistant

Best med behavioral health
01.2025 - 05.2025

Medication Technician

Rose Linn Vintage Place
01.2024 - 06.2024

Medication Technician

The Springs Living
03.2023 - 12.2023

Medical Scheduler

Willamette Urology
01.2022 - 12.2022

Medical Appointment Scheduler

Sky Lakes Medical Center
01.2020 - 12.2020

Certification -

Institute of Technology

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