Katie Kittinger
BACLIFF,TX
Summary
KATIE KITTINGER Energetic and highly motivated individual extensive experience in a variety of industries. Providing top quality service, and maintaining a professional demeanor. Solid knowledge of each business, with strengths in excellent customer service, accounting and co-worker development. Qualifications include the following: Timely assessment and understanding of customer expectations. Take a hands-on approach in clarifying customer expectations and resolve issue efficiently. Answer and follow up on customer inquiries, generate sales, and handle complex discrepancies related to transaction processing. Maintain existing client accounts and process inbound paperwork after receipt, including system updates and customer notifications. Have been described as courteous, patient, and respectful of client concerns. Portray a professional image and properly handle confidential information. Strong verbal, written, and interpersonal communication and data entry skills. Focus on detail and accuracy. Solid computer skills, including MS Word, Excel, PowerPoint, and Outlook. Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
25
25
years of professional experience
1
1
Certification
Work History
General Manager
Gilhooley's
San Leon, Texas
05.2020 - Current
- Hired on a front of house manager, promoted to GM
- Responsible for staffing and all day to day operations
- Make sure all orders are placed and delivered as needed
- Meet with owners weekly to insure everything is on track.
- Responsible for the P&L, payroll and monthly profit reports to the owners.
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Reduced corporate risk by managing shrink processes and controlling inventory levels.
Lead bartender
Dos Equis Dave's
Baytown, Texas
07.2019 - 03.2020
- Service customers, open and close tabs, collect and process payments
- Maintain liquor inventory and daily operating supplies.
- Closed out cash register and prepared cashier report at close of business.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Consulted with managers to organize special events and promotions.
Kitchen Manager
Panera Bread
Baytown, Texas
06.2018 - 07.2019
- Responsible for front and back of house and daily cleanliness as well as made schedules for the staff when needed
- Assisted with training for all positions
- Made and received orders and input into our inventory and order system
- Also verified time sheets for each employee’s schedule for payroll on a weekly basis
- Took care of all guests needs through working one on one with the cashiers as well as table visits frequently throughout my shift.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling and surface cleaning.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Checked and tested foods to verify quality and temperature.
- Wiped down counters using sanitizing spray to prevent cross-contamination among food items.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Developed kitchen staff through training, disciplinary action and performance reviews.
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
Assistant Manager/Bartender
Bob N Jeans
Crosby, Texas
04.2012 - 11.2018
- Service customers; including processing payments, opening, closing and reconciling tabs
- Create an enjoyable environment and coordinate staff to keep bar and building clean
- Maintained the inventory levels all the liquor and all supplies need for daily business
- Also assisted with payroll, monthly paperwork as well as anything else the manager needed.
Shipping Clerk
Pioneer Global Logistics
Deer Park, Texas
05.2015 - 05.2016
- Shipping domestic and international, between small packages as well as freight shipments
- Responsible for correct documentation and understand customs requirements for all international shipments
- Also has worked in conjunction with other logistic companies , forwarders and trucking companies.
Operations Manager
Black Walnut Cafe
Houston, Texas
02.2013 - 09.2014
- Responsible for front and back of house and daily cleanliness as well as made schedules for the front of house cashiers
- Oversaw the trainers and training for the cashiers
- Made and received orders and input into our inventory and order system
- Also verified time sheets for each employee’s schedule for payroll on a weekly basis
- Took care of all guests needs through working one on one with the cashiers as well as table visits frequently through out my shift.
Shelf Edge Manager
HEB
Houston, Texas
11.2005 - 04.2012
- Maintain daily pricing, inventory levels and resets that would introduce new products to the store
- Supervised 4 or more different people that worked in my department
- Assisted other departments as necessary i.e
- Cashier, receiving, grocery, wine, drug store and floral.
Cashier Supervisor
Academy
Houston, Texas
10.2003 - 08.2005
- Responsible for the cashiers on shift
- Responsible for making changes, balancing tills and insuring the safe balanced at night or in the morning depending on the shift
- Answer telephones, greet customers, and assist customers with Hunting/Fishing License
- Maintain records and run reports as necessary.
Assistant Customer Service Manager
Kroger
League City, Texas
10.1999 - 10.2003
- Responded to over 70 customer calls per day, managing inquiries and requests
- Manage retail operations, inventory control, human resources (scheduling and coordinating staff on shift), loss prevention, opening and closing and problem resolution.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Recognized and rewarded outstanding work performance to cultivate positive and collaborative customer service culture.
- Resolved concerns with products or services to help with retention and drive sales.
Education
Criminal Justice and Business
Sam Houston State University
General Studies
Lee College
High School Diploma - undefined
Ross S. Sterling High School
Skills
- Finance and Accounting Oversight
- Program Optimization
- Sales Promotion
- Administrative Management
- Financial Statement Review
- Records Organization and Management
- Hiring and Onboarding
- Mathematical Calculation and Reasoning
- Policy Development and Enforcement
- Sales Tracking
- Performance Monitoring and Evaluation
Certification
ServSafe Food Protection Manager Certification Expiration: 2/4/2024
TABC Certified
Timeline
General Manager
Gilhooley's
05.2020 - Current
Lead bartender
Dos Equis Dave's
07.2019 - 03.2020
Kitchen Manager
Panera Bread
06.2018 - 07.2019
Shipping Clerk
Pioneer Global Logistics
05.2015 - 05.2016
Operations Manager
Black Walnut Cafe
02.2013 - 09.2014
Assistant Manager/Bartender
Bob N Jeans
04.2012 - 11.2018
Shelf Edge Manager
HEB
11.2005 - 04.2012
Cashier Supervisor
Academy
10.2003 - 08.2005
Assistant Customer Service Manager
Kroger
10.1999 - 10.2003
Criminal Justice and Business
Sam Houston State University
General Studies
Lee College
High School Diploma - undefined
Ross S. Sterling High School
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