Summary
Overview
Work History
Education
Skills
Certification
Timeline
Katie Kratka

Katie Kratka

Oakland,ME

Summary

Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Commercial Cleaner

Klean And Kare
02.2018 - Current
  • Supervised supplies in inventory and submitted reorder requests.
  • Promoted building security by locking doors and checking electrical appliances for safety hazards.
  • Adhered to company policies for appearance, thoroughness, and facility security.
  • Used vacuum cleaners to clean floors and carpets.
  • Used power scrubbing and waxing machines to scrub and polish floors.
  • Disinfected restrooms, kitchens and other common areas to remove bacteria and maintain hygiene standards.
  • Maintained optimal supply levels to meet daily and special cleaning needs.
  • Kept building entryway glass clean and polished for professional presentation.
  • Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
  • Improved building cleanliness with continuous sanitizing of high-touch areas.


Seed Picker

Johnny's Selected Seeds
12.2022 - 04.2023
  • Replenished items taken from shelves, safely using equipment to lift and organize products.
  • Reviewed printed tickets or digital orders to get item numbers and merchandise locations.
  • Verified proper labeling and identification on all orders before shipment.
  • Followed orders precisely for correct items, sizes and quantities.
  • Reviewed order slips, picked products and staged merchandize to be shipped.


Massage Therapist

Katie's Massage
03.2019 - 03.2021
  • Provided treatment for medical conditions and injuries through therapeutic massage.
  • Developed customized massage programs to meet unique requirements.
  • Assisted clients in understanding benefits of massage therapy to provided education on self-care techniques.
  • Assessed clients carefully to determine massage needs and potential problems due to individual physical conditions.
  • Worked with clients to ascertain medical history, potential issues, and areas needing support.
  • Provided clear, concise instructions to clients to prepare for massage services.
  • Prepared oils and lotions for massages.


Massage Therapist

Apollo Salon & Spa
12.2016 - 02.2019
  • Provided treatment for medical conditions and injuries through therapeutic massage.
  • Developed customized massage programs to meet unique requirements.
  • Assisted clients in understanding benefits of massage therapy to provided education on self-care techniques.
  • Assessed clients carefully to determine massage needs and potential problems due to individual physical conditions.
  • Prepared oils and lotions for massages.
  • Offered aromatherapy, hot stones and cupping as part of massage treatments.
  • Maintained accurate and up-to-date client records.
  • Evaluated client conditions to recommend appropriate massage therapy methods.

Spa Attendant

Samoset Resort
04.2015 - 12.2015
  • Utilized computer system to track coatroom tickets and keep accurate track of coats and jackets.
  • Provided many guests with tour of spa, swimming pool and fitness center to explain benefits of services and membership privileges.
  • Managed front desk by answering phones, scheduling appointments and greeting guests.
  • Recorded and managed locker assignments and keys.
  • Greeted customers and offered them assistance.
  • Collaborated with management team, promoting efficient and effective coatroom operation.
  • Responded to guest requests for assistance, toiletries, and personal care items.
  • Handled customer complaints in a professional and courteous manner.

Education

High School Diploma -

Coney High School, Augusta, ME
06.2005

No Degree - Massage Therapy

Massage Spa Tech Institute, South Portland, ME
06.2005

Skills

  • Detailed organizer
  • Customer Service
  • Bookkeeper
  • CPR Certified
  • Communication and Interpersonal Skills
  • Medical Procedures Understanding
  • Emotional and Social Support
  • Range of Motion Exercises
  • Invoice Preparation and Processing
  • Problem-Solving Ability
  • Quality Assurance Controls
  • Customer Relations

Certification

CPR Certified

Timeline

Seed Picker - Johnny's Selected Seeds
12.2022 - 04.2023
Massage Therapist - Katie's Massage
03.2019 - 03.2021
Commercial Cleaner - Klean And Kare
02.2018 - Current
Massage Therapist - Apollo Salon & Spa
12.2016 - 02.2019
Spa Attendant - Samoset Resort
04.2015 - 12.2015
Coney High School - High School Diploma,
Massage Spa Tech Institute - No Degree, Massage Therapy
Katie Kratka