Jordan Krook
Ishpeming
Summary
Results-driven HVAC Technician with Johnson Controls, skilled in troubleshooting and installing complex systems. Proven ability to enhance customer satisfaction through effective communication and system maintenance. Expertise in diagnostic equipment and adherence to EPA regulations, ensuring safe and efficient operations. Committed to delivering high-quality service and solutions in challenging environments.
Overview
23
23
years of professional experience
1
1
Certification
Work History
HVAC Technician
Johnson Controls
07.2015 - Current
- Performed troubleshooting on HVAC systems to determine root cause of issues.
- Installed new heating, ventilation, and air conditioning systems in residential and commercial buildings with precision and attention to detail.
- Troubleshot complex HVAC problems, identifying root causes and implementing effective solutions.
- Utilized diagnostic equipment effectively in order to identify malfunctioning components within HVAC systems accurately.
Plumbing Installer
Trudell Plumbing and Heating
01.2014 - 10.2014
- Improved customer satisfaction by efficiently diagnosing and repairing plumbing issues in residential and commercial properties.
- Reduced callbacks for repairs by performing thorough inspections and maintenance on plumbing systems.
- Conducted comprehensive evaluations of existing plumbing systems to identify potential hazards or areas requiring upgrades or repairs.
- Collaborated with contractors and architects to ensure proper placement of plumbing fixtures in new construction projects.
General Laborer
Potlatch Inc.
10.2013 - 01.2014
- Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
- Performed general housekeeping and cleaning tasks.
Customer Service Cashier
Carmike Cinemas
01.2011 - 09.2013
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Security Officer
GSSC Midwest Patrol
05.2007 - 09.2009
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
Security Forces Journeyman
United States Air Force, USAF
02.2002 - 02.2006
- Coordinated and operated communications equipment and intrusion detection systems.
- Conducted thorough investigations into security breaches, working closely with other agencies to identify perpetrators and prevent future incidents.
- Demonstrated flexibility and adaptability during rapidly evolving situations, adjusting strategies as needed to ensure mission success without compromising safety standards.
- Oversaw defense operations for entire air base.
Education
Associate of Applied Science - HVAC
Northern Michigan University
Marquette, MI05-2013
Skills
- HVAC troubleshooting
- HVAC installation
- Diagnostic equipment
- System maintenance
- Customer service
- Communication skills
- EPA regulations
- Boiler operations
Certification
- EPA Section 608 Technician Certification - U.S. Environmental Protection Agency.
- ASSE Backflow tester certified
Timeline
HVAC Technician
Johnson Controls
07.2015 - Current
Plumbing Installer
Trudell Plumbing and Heating
01.2014 - 10.2014
General Laborer
Potlatch Inc.
10.2013 - 01.2014
Customer Service Cashier
Carmike Cinemas
01.2011 - 09.2013
Security Officer
GSSC Midwest Patrol
05.2007 - 09.2009
Security Forces Journeyman
United States Air Force, USAF
02.2002 - 02.2006
Associate of Applied Science - HVAC
Northern Michigan University
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