Katie Kuras
Cuyahoga Falls
Summary
Bright and caring human service professional with experience supporting diverse families, service coordination, and front office operations. Seeking an administrative position that will allow me to work directly with the community utilizing my previous administrative experience and educational background. Recognized for a warm and professional approach, strong organizational abilities, and a commitment to person-centered care.
Overview
21
21
years of professional experience
Work History
Literacy Tutor
Hoot Reading
Cuyahoga Falls
09.2024 - Current
- Instruct early elementary students on phonics and reading comprehension in order to build a strong foundation of literacy skills.
- Create engaging activities to promote reading comprehension and critical thinking.
- Utilize technology-based teaching methods such as online learning platforms and interactive whiteboards.
- Accurately record student progress.
Campus Use Manager
Unitarian Universalist Church of Kent
Kent
02.2022 - 12.2024
- Conduct community outreach with local non-profits to collaborate closely on events and services
- Organize and oversee volunteers during events.
- Provide event support and facilitation.
- Volunteer recruitment and retention.
- Conduct tours for prospective non-profits and facilitate contract signings.
- Establish regular communication with volunteers to set schedules and ensure coverage.
- Support event planning, coordination and marketing.
- Create brochures, flyers, and other marketing materials.
- Mentored and trained volunteers on company policies and procedures.
- Managed daily operations including scheduling and budgeting, exhibiting excellent multitasking capabilities.
Client Service Specialist
Parasec, Inc.
Dover
06.2009 - 09.2013
- File corporate and financial documents for clients seeking to establish new LLCs, or other entities, with the Delaware Secretary of State.
- Received and responded to high-volume incoming calls and emails in a timely and professional manner.
- Employed problem solving techniques to quickly address any discrepancies or errors.
- Provided exemplary customer service to clients by responding promptly and accurately to inquiries and requests.
School Case Manager
Big Brothers Big Sisters of Delaware
Dover
08.2005 - 05.2009
- Conducted assessments to determine eligibility for services.
- Interview and manage program volunteers.
- Demonstrated strong interpersonal skills while communicating with families, staff, and volunteers.
- Maintained clients' records by reviewing case notes and logging events and progress.
- Created individualized service plans in collaboration with clients, families, and other professionals.
- Organized and maintained filing systems to ensure efficient document retrieval.
- Answered incoming calls and emails promptly and professionally.
Office Administration Intern
Children and Families First
Dover
01.2005 - 05.2005
- Supported staff through data entry, filing, greeting clients, and completing administrative duties.
- Responded promptly to customer queries via email or telephone ensuring complete satisfaction.
- Answered incoming calls in a professional manner providing general information or directing calls accordingly.
- Managed office supplies inventory ensuring timely replenishment when necessary.
Education
Bachelor of Science - Family and Community Services
University of Delaware
Newark05.2005
Skills
- Customer service
- Account Management
- Order Fulfillment
- Payment Processing
- Quickbooks
- Data Entry
- Community Outreach
- Time Management
- Call Center Experience
- Computer Proficiency
- Active Listening and Strong Interpersonal Skills
References
References available upon request
Timeline
Literacy Tutor
Hoot Reading
09.2024 - Current
Campus Use Manager
Unitarian Universalist Church of Kent
02.2022 - 12.2024
Client Service Specialist
Parasec, Inc.
06.2009 - 09.2013
School Case Manager
Big Brothers Big Sisters of Delaware
08.2005 - 05.2009
Office Administration Intern
Children and Families First
01.2005 - 05.2005
Bachelor of Science - Family and Community Services
University of Delaware