Katie L Kishpaugh
Katy,TX
Summary
Well-qualified Manager with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. With over 30 years of experience in Customer Service. Excellent reputation for resolving problems and improving customer satisfaction. Understand and acknowledge the need and ability to work in confidentiality.
Overview
21
21
years of professional experience
Work History
Assistant Project Manager
Quanta Infrastructure Solutions Group
01.2023 - Current
- Improved project efficiency by streamlining communication channels and implementing time-saving tools.
- Assisted in the successful completion of projects by coordinating tasks, monitoring progress, and maintaining documentation.
- Enhanced team collaboration through regular meetings, clear communication, and shared goal setting.
- Enabled accurate project tracking by maintaining up-to-date schedules, status reports, and budgets.
- Ensured client satisfaction through consistent communication, providing updates on progress, and addressing concerns promptly.
- Managed subcontractor relationships effectively to ensure quality workmanship within deadlines and budgets.
- Assisted in the change order process by reviewing requests for changes to specifications or budgetary allowances before submitting them for approval.
- Developed and maintained project documentation for reliable records.
- Generated weekly and monthly status reports for helpful progress tracking.
- Supported senior managers and department leaders by completing projects and problem resolution under tight budgets and schedule demands.
Licensed Real Estate Agent
Self-employeed
03.2019 - 01.2024
- Coordinated appointments to show marketed properties.
- Developed and maintained list of available properties suited to different needs and budgets for both commercial and industrial use.
- Generated leads for sales and rental properties through cold calls and referrals.
- Prepared over 50 purchase agreements and disclosures and used form simplicity to complete paperwork.
- Monitored territory and capitalized on potential sales opportunities by contacting owners and setting up meetings.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Office Administrator
TIC Industrial
04.2021 - 11.2022
- Assisted f5 front line staff with difficulties and resolving problems.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Collaborated with other supervisor's to coordinate activities for individual team members.
- Helped daily over 100 contractors, Forman and others with lock out tag out, and permit to work forms.
Business Owner/Operator
Aspen Grove Nursery LLC
01.2013 - 08.2020
- Oversaw end-to-end business processes to maintain proficiency and profitability.
- Served as primary point-of-contact with suppliers and contractors to achieve inventory expectations.
- Monitored staff performance, providing final-say assessment over inquiries.
- Served as principal stakeholder over organization's complete operations.
- Led screening, hiring and staff scheduling to maintain compliance with group goals.
- Trained and motivated over 12 employees to perform daily business functions.
- Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs. Increased profit yearly.
Uint Manager
Wyoming Credit Association
05.2006 - 04.2015
- Accomplished multiple tasks within established timeframes.
- Maintained confidentiality between client and customer.
- Excellent Communication skills working with debtors and maintaining confidentiality to find compromise
- Communicating with over 50 customers positively with particular attention to problem resolution every day.
Office Manager
Uinta Family Practice
09.2003 - 04.2006
- Maintained computer and physical filing systems.
- Oversaw 10 office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized Medical Billing for payment collections, AP/AR, deposits and recordkeeping.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Managed office operations while scheduling appointments for doctors and nursers.
- Evaluated employee records and productivity to complete employee evaluations.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel
Education
Licensed Realtor - Real Estate
Steve Willoughby Seminars
Casper WY 03.2019
Skills
- Attention to Detail
- Customer Service
- Schedule Management
- Multitasking and Time Management
- Budget Tracking
- Billing management
- Teamwork and Collaboration
- Verbal and Written Communication
Timeline
Assistant Project Manager
Quanta Infrastructure Solutions Group
01.2023 - Current
Office Administrator
TIC Industrial
04.2021 - 11.2022
Licensed Real Estate Agent
Self-employeed
03.2019 - 01.2024
Business Owner/Operator
Aspen Grove Nursery LLC
01.2013 - 08.2020
Uint Manager
Wyoming Credit Association
05.2006 - 04.2015
Office Manager
Uinta Family Practice
09.2003 - 04.2006
Licensed Realtor - Real Estate
Steve Willoughby Seminars
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