Katie Langner Little
Arcadia,FL
Summary
Dynamic Office Manager with a proven track record at Pinnacle Imports, excelling in customer service and office administration. Expert in budget monitoring and vendor engagement, achieving significant cost reductions. Skilled in developing policies that enhance workflow and compliance, while fostering a collaborative team environment through effective employee training and supervision.
Overview
20
20
years of professional experience
Work History
Office Manager
Pinnacle Imports
10.2010 - Current
- Oversaw all office office activities for a company with $7+ million annual sales.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Managed 60+ vendor relationships that included purchase orders processing, billing, and pricing records
- Managed all clerical support for Sales team of 4 managers and 16+ sales representatives.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Reduced overhead costs significantly by $20,000 annually through creation of efficient work flow procedures and effective hiring.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
- Managed and executed all monthly State compliance reports, taxes, and other aspects governed by industry regulations.
Assistant Store Manager
V.Richards Inc
11.2005 - 10.2009
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers in a 2000 square foot specialty grocery doing roughly $3 million in sales annually
- Managed 6 departments work procedures to ensure expectations were communicated clearly and followed correctly.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Coached 20+ employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Education
Bachelor of Science - Business Administration
University of Alabama At Birmingham
Birmingham, AL12-2001
Skills
- Office management
- Organizational skills
- Payroll processing
- Bookkeeping
- Clerical support
- Account reconciliation
- Human resources
- Employee training
- Policy implementation
- Workflow optimization
- Event coordination
- Compliance monitoring
- MS office
- Professional and courteous
Timeline
Office Manager
Pinnacle Imports
10.2010 - Current
Assistant Store Manager
V.Richards Inc
11.2005 - 10.2009
Bachelor of Science - Business Administration
University of Alabama At Birmingham
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